Reviews of Papaya Holiday Home 3 stars
Muyenga, Kampala, Uganda
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Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe staff are friendly and hospitable.
No sheets change, they don't take card payments, no restaurant service so you've got to pretty much carry your own food and drinks. Nearest supermarket is a fair walk and for the cherry on top, apparently they lock the clients in at night while the staff sleep in outside quarters. I literally had to jump from my upper room balcony to get to my car and hoot loud enough for them to hear so I can rush my wife to hospital!
I was informed by the guest who could not reach the night receptionist part of the night, and we apologised to him for this most sincerely.The staff received the necessary disciplinary action and training. We are confident this will not happen again. The guests were at Papaya for 3 nights and locked their room, and moved with their key. The staff do not access guest bedrooms that are locked inorder to change bedsheets. Again it would have been easy to request bedsheets change, and house keeping would have gladly done it. We particularly pride ourselves on issue of cleanliness and hygiene. All our bed sheets and towels are sterilised after use and bedrooms and bathrooms are thoroughly cleaned. There are plenty of restaurants of walking distance from Papaya Holiday Home and also online food delivery services so we do not think having a restaurant on site is a critical issue. We offer all our guests full breakfast which the guests and his family enjoyed. Peter and family stayed in the family room which is an executive room by any standard, sold at a value rate at Papaya
I was informed by the guest who could not reach the night receptionist part of the night, and we apologised to him for this most sincerely.The staff received the necessary disciplinary action and training. We are confident this will not hap… Show more
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewI booked and paid for nine nights. After five nights I was asked to leave because she had another booking. She knew this when she accepted payment for the stay. She drove me to a nearby hotel and she paid for me to stay there for the balance of my stay in Kampala. The property was ok but this treatment I found unacceptable.
The attitude and behaviour of the owner
In the very rare occasion where there has been an over booking, we take full responsibility to find an alternative hotel of the same quality or better, for the guest, and settle any extra charges that may arise due to the relocation. We completely understand the frustration of the guest and have offered our sincere apologies.
In the very rare occasion where there has been an over booking, we take full responsibility to find an alternative hotel of the same quality or better, for the guest, and settle any extra charges that may arise due to the relocation. We co… Show more
Reviewed: 3 January 2024 · Stayed in December 2023
Verified reviewThe room I was in was a little threadbare but it had a comfortable bed, if you moved the TV a little you could make the table in the corner a functional office. Room had a tub, not real common in Kampala properties. Didn't have a huge mosquito problem despite being relatively close to the water. Breakfast was alright. The area is within walking distance of some rather excellent restaurants, something to consider. Owner accepted a PayPal for room payment. Most of the staff was nice. Owner is open to negotiation if sudden developments occur, and was very flexible in that instance, which I appreciate.
The first two days were fine, the last day was very unusual however. Around 1PM local time we were informed a large group was coming in to the property via AirBnB and the owner had a view to move us to her alternative property, the Apricot. My SO was just coming off a cold so she was rather unwilling to move, and I wasn't sure about Apricot myself (indeed I ultimately preferred the Papaya over the two). I did negotiate with the owner over particulars and we did ultimately agree to relocate, but despite being informed this is normal in the hotelier industry by the owner, I had never encountered this kind of development before in any other country, and other stay owners I recounted the story to in Entebbe were appalled. Unsurprisingly, I am unlikely to do repeat business at either location, despite the pleasant first two days at Papaya. At the very least, the risk of an unexpected or chaotic development isn't worth it.
Reviewed: 20 October 2023 · Stayed in September 2023
Verified reviewI arrived late in the night but there was someone to welcome me.
Reviewed: 11 October 2023 · Stayed in October 2023
Verified reviewReviewed: 2 October 2023 · Stayed in October 2023
Verified reviewReviewed: 9 April 2023 · Stayed in April 2023
Verified reviewClean beddings/linen and towels were consistently clean I loved 😍 it as is most important for me to sleep comfortable. I could not have stayed without this.
Tiny insects which I think no one else can see. They were seen all over my staff, surfaces and floor. Constant use of bleach or Fumigation could help.
Reviewed: 4 January 2023 · Stayed in November 2022
Verified reviewReviewed: 14 November 2022 · Stayed in October 2022
Verified reviewReviewed: 9 October 2022 · Stayed in October 2022
Verified reviewThe staff goes above and beyond to make you feel comfortable. Also, lovely home cooked meals. The neighborhood is calm.
It would be nice if they accepted card payments. AC in the room would also be great. But for the money, it's a very good value, would highly recommend.