Reviews of The Jewel and the Lake
Nile Crescent, Jinja, Uganda
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAll 😊
Dear sir, thank you for your stay and nice review. It was a pleasure to have you as our guest. Regards The Jewel and the Lake Team
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe loved the Jewel and the Lake. Friendly, efficient staff who went the extra mile to help us. The hotel was spotless and very comfortable; the food was excellent. It was easy to arrange boat trips and the hotel also organised a car for us back to the airport. I would stay there again and would highly recommend it to anyone staying in Jinja.
Nothing.
On behalf of the entire team, thank you very much for your review, we look forward to your next visit.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay! The staff were extremely helpful, the hosts were kind and welcoming, and everything was very clean and well organized. They were also very flexible and made sure I felt comfortable throughout my stay. Highly recommended!
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Dear Paulline, we’re very greatfull for your review. Thanks from the entire team.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything was more than we expected. The host was great and helpful, we were running late because of the traffic and he waited for us. Breakfast was so delicious and huge portions. Small sitting area around fire pit is ideal for evening drinks. All in all best stay during our Ugandan trip. Thank you.
Nothing, everything perfect. Just a suggestion to put small table at the balcony for morning coffee
It was a great pleasure to have as our guests. Thank you so much for the honest review and indeed the small table will be there. Thanks for the tip. Regards The Jewel and the Lake Team
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewA very friendly owner and the entire staff. Excellent breakfast (both option-wise and taste-wise). The upgraded room alloted to us was huge and very comfortable. View from the room (balcony) was very soothing and my only regret is that I could not stay longer. This property deserves a weekend stay because of the peace and quiet it offers.
Nothing per se
Dear guest, thank you so much for this honest and delightful review. The entire team truly deserves these kind words. We hope to welcome you again.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe rooms were beautiful and the breakfast delicious. The group I brought with me felt extremely spoiled. We had wonderful service by all of the staff. Sure hope to return in the future!
Thanks for your amazing review. The Jewel and the Lake team.
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewEverything! The owners, the staff, awesome room, extremely clean and beyond comfortable.
What’s not to like?
Hey Robin, we’re overwhelmed by your review. Thank you so much for. It was a pleasure to have you as our guest. Regards The Jewel and the Lake team
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBeautiful property overlooking the lake. Quiet area and lovely interior. Got upgraded to a suite. The staff were very helpful and the breakfast was delicious.
Thank you so much for the rating. Looking forward to see you back. The Jewel and the Lake team
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI liked how welcoming and caring everyone was.The breakfast was always on time and delicious too.
Nothing. Everything was on point
Thank you so much and always welcome.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewLovely property!
Dear Deborah, from the whole staff, thank you so much for your rating ❤️
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewGreat amenities, location, food and bed. Was very impressed about how much care has been put in the accommodation. The host was very nice to us and gave us great local tips too.
Dear Arthur, thank you so much for your honest reply. Always welcome.
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewWas very good
Thank you, your support is important for you. Regards, Eunice - manager.
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe Jewel and the Lake is a real Jewel by the lake. Great views and ambience. Friendly and supportive staff. Good breakfast options. It’s quiet and very relaxing. I highly recommend and look forward to visiting again.
Dear guest. Thank you so much. Always welcome. Greetings from The Jewel and the Lake team.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewFriendly staff Cute atmosphere. Flexibility for breakfast meal choices Owner asked if we were ok with accomidation Nice view of river
No mosquito netting in wetlands area location No window screen to keep out flying pests Breakfast offered was prebuilt packages with lack of customization (had to get okay from manager to get any customization View of river but was also accompanied with dirty train tanker cars parked there on tracks No luggage stand for comfortable packing/unpacking
Dear guest. First of all, thank you for your stay in our B&B. However, we are surprised about your review. After your booking (a few hours before your arrival) we contacted you to show you (as we do with all our customers) the way to our B&B. You asked us, among other things, for extra towels in the bathroom, which we provided for free. Each bathroom has a large bath towel per guest. About an hour before arrival, you let us know that you wanted to cancel, because you had a problem with the car. (which later turned out to be a lie, I had asked your driver) Our cancellation conditions are very clearly described on booking.com and our website. Free cancellation is possible up to 7 days before arrival. Here too we were very willing and did not want to charge any costs. Shortly afterwards, you let us know that you are going to take the room after all. The photos on booking.com and the descriptions are 100% honest and correct. You chose the room "The Lake". our most favorite room with our guests. This because of the frontal view of the lake and the old pier of Jinja. It is also clearly stated everywhere that we do not use mosquito nets (which you can clearly see in our photos) but we do use repellers. These are 100% effective. It seems very strange to us that you have complaints about this. After more than hundreds of customers, we have never had a problem with this. In our welcome letter we urgently request to close the balcony door and not to leave the light on the balcony on to avoid attracting insects. Our location is on a lake, so this cannot be avoided. Regarding breakfast: we work with a very extensive breakfast list with a choice of different flavors and options. This list can also be found with the photos on booking.com. You will of course understand if you ask for extras that are normally charged, which we have not done in your case. All our guests are full of praise for our breakfast and refer to us as the best in Jinja. Regarding the view of old wagons at the pier. These are part of Jinja's heritage and are simply part of the view from this room. Back no one has ever complained about this on the contrary most guests find this very remarkable and are positively surprised to be able to see this. I think it is a great pity that we were not able to meet your expectations. Hopefully you will find a more suitable place on your next visit to Jinja. Regards, Eunice - manager
Dear guest. First of all, thank you for your stay in our B&B. However, we are surprised about your review. After your booking (a few hours before your arrival) we contacted you to show you (as we do with all our customers) the way to our B&… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewJennifer was super kind with us. The property is great and the breakfast is very good.
Dear Maria, thank you so much for your honest review. And we’re happy you enjoyed your stay.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReally nice room and staff. Hope to be back soon. Incredible views.
Thank you so much. Looking forward to see you back.
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewSuper friendly staff and great breakfast. I have tried several hotels near this area and this is far the best one. Comfortable pillows, clean rooms and the roof fan really helps cool down the temperature in the room. There is a road just outside and this hotel is one of the few who actually blocks it off to get some privacy, view is great if booked with lake view and the balcony is big.
Dear Simon, thank you very much for your rating. That's what we do it for, happy customers make us happy. Our goal, to be the best in Jinja but above all that the guests feel comfortable and satisfied with their stay. Kind regards, the entire "The Jewel and the Lake" team
Dear Simon, thank you very much for your rating. That's what we do it for, happy customers make us happy. Our goal, to be the best in Jinja but above all that the guests feel comfortable and satisfied with their stay. Kind regards, the … Show more
Reviewed: 27 January 2025 · Stayed in December 2024
Verified reviewThe staff and the level of cleanliness, together with lake view
The road had an area with muddy puddles. This can be mitigated by redirecting guests to an alternative route An AC can be installed for hot seasons
Dear Mercy, thank you so much for your honest reply. We we’re happy to have you as our guest.
Reviewed: 5 January 2025 · Stayed in January 2025
Verified review