Thick layer of years of dust under bed and furniture.

Location, staff, ambiance, view from room, shower

Stayed in August 2025

Location, location, location! Staff were all very friendly and helpful and love that the hotel is pet friendly. Our room overlooked the Riverwalk and it was perfect location for restaurants and just walking up and down the Riverwalk. Also very easy walk to the Alamo.

Stayed in August 2025

No USB plug for my phones, first time I see that at a hotel

Everything was wonderful including the staff

Stayed in August 2025

Not being able to utilize the luggage cart when needed (without hotel assistance). Had to wait for an individual from hotel to bring up to room. Not upset at the individual, just disappointed in lack of guest autonomy.

Elegant location. Ideal for new Air Force graduate. Our son requested a chill place to go off base. So we brought him back to our hotel room where he greatly enjoyed visiting and drinking espresso. It was a safe space amongst a tourist destination. Thank you!

Stayed in August 2025

No complaints .

The hotel & amenities are 5 stars, but what sets this apart is the customer service by the entire staff. From check-in to check out , it's THE best by far!Highly recommend.

Stayed in July 2025

Staff is top notch, always asking what they can do for us

Stayed in July 2025

Not one thing

Friendly

Stayed in June 2025

Absolutely nothing

Best staff I've ever encountered. The valet took our bags up to the room and got us ice as well. Then someone knocked on the door and gave us complimentary fruit!

Stayed in July 2025

My husband and I enjoyed the exceptional service from the hotel staff as well as the superb location on the Riverwalk. We'd stay here again in a heartbeat!

Stayed in July 2025

Such nice staff, rooftop pool, spa. Beautiful rooms and welcome drink and fruit. Just top notch service and room! One of the nicest places we’ve stayed.

Stayed in July 2025

Nothing.

Location, all staff were helpful and friendly. I had a number to text for any and all of my questions all hours of the day, rooms were very comfortable, staff very attentive!!!!! Highly recommend for an adult stay!

Stayed in June 2025

Our shower faucet got stuck. No other issues

Great on the Riverwalk. Nice and cool At that time of morning.

Stayed in June 2025

Amazing stay

Stayed in June 2025

Nothing, the hotel and team were so welcoming and wonderful.

My wife and I recently had the pleasure of celebrating our 11th wedding anniversary at the Mokara Hotel in San Antonio, and I can honestly say it was one of the most memorable and heartfelt stays we’ve ever experienced. From the moment we arrived, the staff made us feel incredibly special. When we walked into our room, we were greeted with a chilled bottle of champagne on ice, delicious chocolates, and a thoughtful congratulations card a beautiful surprise that truly set the tone for the weekend. Throughout our two-night stay, the service was exceptional. On our first evening, we realized we had accidentally left our wine and champagne in the car. When we mentioned this to the staff, they immediately sent valet down to retrieve it for us and brought it right up to our room—no questions asked and all with a smile. The next day, I left my phone in the car and didn’t realize it until later. The valet found it, turned it in at the front desk, and they promptly called up to let me know it was safe and waiting. That level of care and honesty says everything you need to know about this team. The hotel itself is immaculately maintained, elegant, and full of charm. Every detail, from the décor to the atmosphere, reflects a level of excellence you rarely find. It’s the kind of place you look forward to returning to—and we absolutely will, every time we’re in San Antonio. We also had a wonderful dinner with our kids at the hotel restaurant to continue our anniversary celebration. Our waiter surprised us with two glasses of champagne on the house, and when the chef heard about our anniversary, he personally sent out specialty oysters topped with caviar for us to try. We felt truly pampered. To top it all off, they comped a rich, decadent chocolate lava cake for us at the end of the meal. Every member of the restaurant staff was warm, attentive, and went out of their way to make the evening extra special. We Highly recommend to anyone visiting San Antonio. We can’t wait to come

Stayed in June 2025

No parking area.

Nice

Stayed in June 2025

I didn't like the valet service prices, no ice machines, and only 1 elevator was working.

The location was excellent since we had an event at Aztec Theater and was by the River.

Stayed in May 2025

Our view was of a construction site.

The location to the river walk was great. Staff were friendly and very welcoming.

Stayed in April 2025

When you enter the property the staff was so pleasant and very accommodating. They greeted you will a glass of Champagne.

Loved the property. Location was great!

Stayed in May 2025

It was a great experience! The staff was very attentive, we loved the amenities, and it was the perfect stay for our 20 year wedding anniversary!

Stayed in March 2025

amenities like gift shop, etc. for sundries

great hotel

Stayed in April 2025

Location

Stayed in March 2025

I would have liked to purchase items from the property but the hours of those in the spa were limited.

Loved the bath spa amenities and the roof top pool.

Stayed in February 2025

Friendly and clean

Yes

Stayed in February 2025

Housekeeping was spotty. Had to ask to clean room. Forgot to leave wash cloths. Didn’t refill fridge. Valet failed to lock our car on two occasions. Fortunately my app alerted us.

Large rooms. Great location.

Stayed in February 2025