Reviews of Mokara Hotel & Spa 4 stars

Thank you for taking the time to share your feedback regarding your recent stay at Mokara Hotel & Spa. We're pleased to hear that you enjoyed aspects such as our location, staff, ambiance, the view from your room, and the shower. However, I am very sorry to learn about the cleanliness issue you encountered. Please accept our sincere apologies for the thick layer of dust found under the bed and furniture. This is certainly not reflective of our standards, and we appreciate you bringing it to our attention. Your comments have been shared with our housekeeping team to ensure this matter is addressed immediately and thoroughly. We are committed to providing every guest with a pristine and comfortable environment, and feedback like yours helps us improve.

Thank you for taking the time to share your feedback regarding your recent stay at Mokara Hotel & Spa. We're pleased to hear that you enjoyed aspects such as our location, staff, ambiance, the view from your room, and the shower. H… Show more

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you enjoyed your stay at Mokara Hotel & Spa and that our location along the Riverwalk made your visit even more special. It’s wonderful to know our friendly staff and pet-friendly accommodations helped make your experience a memorable one. We hope to welcome you—and your furry companion—back again soon!

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you enjoyed your stay at Mokara Hotel & Spa and that our location along the Riverwalk made your visit even more special. It’s wonderful to know our fri… Show more

Thank you for your kind words! We’re delighted to hear that everything about your stay was exceptional and that our attention to detail stood out to you. Creating a memorable and seamless experience for our guests is always our top priority. We look forward to welcoming you back to Mokara Hotel & Spa in the near future!

Thank you for your kind words! We’re delighted to hear that everything about your stay was exceptional and that our attention to detail stood out to you. Creating a memorable and seamless experience for our guests is always our top priority… Show more

Thank you so much for your kind words! We're thrilled to hear that everything during your stay was wonderful and that our staff made a positive impression—we’ll be sure to share your feedback with the team. We also appreciate your note regarding the lack of USB plugs in the room. We understand how important it is to have convenient charging options while traveling. We're pleased to share that we are currently undergoing a full guest room remodel, which will include the addition of USB ports to better accommodate our guests' devices and modern needs. Thank you again for your valuable feedback and for choosing Mokara Hotel & Spa. We look forward to welcoming you back to an even more comfortable and updated experience in the near future.

Thank you so much for your kind words! We're thrilled to hear that everything during your stay was wonderful and that our staff made a positive impression—we’ll be sure to share your feedback with the team. We also appreciate your note… Show more

Thank you for taking the time to share your feedback. We are honored that you chose Mokara Hotel & Spa as a place to relax and celebrate your son’s recent graduation from the Air Force—please extend our congratulations to him! We're so pleased to hear that your family enjoyed the peaceful environment and that your son found it to be a calm and comfortable retreat during a special time. We also appreciate your honest feedback regarding the luggage cart policy. As a Forbes Four-Star hotel, our team is committed to providing a high level of personalized service, which includes assisting with luggage to ensure a seamless and stress-free arrival. That said, we understand your desire for more flexibility and autonomy, and we truly value your perspective. Your comments will be shared with our team as we continuously strive to balance service excellence with guest convenience. Thank you again for staying with us. We hope to welcome you and your family back in the future.

Thank you for taking the time to share your feedback. We are honored that you chose Mokara Hotel & Spa as a place to relax and celebrate your son’s recent graduation from the Air Force—please extend our congratulations to him! We're… Show more

Thank you for your feedback. We're glad to hear you enjoyed the hotel's location near the River Walk. However, we're very sorry to learn that your experience with our staff did not meet expectations. Providing friendly and accommodating service is a top priority for us, and we regret that we fell short during your stay. Your comments have been shared with our team to help us improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.

Thank you for your feedback. We're glad to hear you enjoyed the hotel's location near the River Walk. However, we're very sorry to learn that your experience with our staff did not meet expectations. Providing friendly and accom… Show more

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, and we understand your frustration regarding the situation. While we’re glad to hear you found our valet team helpful and the property itself to your liking, we want to be transparent about why the fine was issued. Upon inspection, our team found the room had a strong odor consistent with smoke and other substances, which required us to take it out of service for cleaning and recovery. This impacted our ability to offer the room to other guests, which is why the fee was assessed. We understand this may not align with your perspective, but we stand by our findings after thoroughly reviewing the condition of the room. We sincerely regret that this experience left you feeling disappointed, and we wish you all the best in your future travels.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, and we understand your frustration regarding the situation. While we’re glad to hear you found our valet tea… Show more

Thank you so much for your wonderful review! We’re truly honored by your kind words and thrilled to hear that you enjoyed the hotel, amenities, and—most importantly—our service. At Mokara Hotel & Spa, we take great pride in creating exceptional experiences, and it’s incredibly rewarding to know our team made such a lasting impression from check-in to check-out. Your high recommendation means the world to us, and we hope to welcome you back soon for another unforgettable stay.

Thank you so much for your wonderful review! We’re truly honored by your kind words and thrilled to hear that you enjoyed the hotel, amenities, and—most importantly—our service. At Mokara Hotel & Spa, we take great pride in creating exc… Show more

Thank you for taking the time to share your feedback. While we're pleased that you chose to stay with us at Mokara Hotel & Spa, we're truly sorry to hear that the room lighting and layout did not meet your expectations. Your comments are important, and we completely understand how proper lighting can make a significant difference in comfort and overall experience. We’re excited to share that a full guest room renovation will begin this August, with thoughtful updates designed to enhance lighting, functionality, and overall ambiance. We’re confident these improvements will greatly elevate the guest experience, and we hope to have the opportunity to welcome you back once the updates are complete. Thank you again for your valuable input.

Thank you for taking the time to share your feedback. While we're pleased that you chose to stay with us at Mokara Hotel & Spa, we're truly sorry to hear that the room lighting and layout did not meet your expectations. Your com… Show more

Thank you so much for your kind words! We're thrilled to hear that our team made such a great impression—from valet service to the thoughtful amenity delivery. It’s our goal to make every part of your stay seamless and memorable, and we’re so glad we could exceed your expectations. We hope to welcome you back again soon!

Thank you so much for your kind words! We're thrilled to hear that our team made such a great impression—from valet service to the thoughtful amenity delivery. It’s our goal to make every part of your stay seamless and memorable, and we… Show more

Thank you so much for your kind words! We’re thrilled to hear that you and your husband enjoyed the exceptional service and our unbeatable location on the River Walk. It means the world to us to know you’d return in a heartbeat — we’ll be ready to welcome you back anytime!

Thank you so much for your kind words! We’re thrilled to hear that you and your husband enjoyed the exceptional service and our unbeatable location on the River Walk. It means the world to us to know you’d return in a heartbeat — we’ll be r… Show more

Thank you so much for the kind words! We're thrilled to hear you enjoyed the rooftop pool, spa, and the warm welcome with a drink and fruit. Our team takes great pride in making sure every stay feels special, and it means a lot to know we left such a positive impression. We truly appreciate you calling us one of the nicest places you've stayed — we hope to welcome you back again soon!

Thank you so much for the kind words! We're thrilled to hear you enjoyed the rooftop pool, spa, and the warm welcome with a drink and fruit. Our team takes great pride in making sure every stay feels special, and it means a lot to know … Show more

Thank you very much for taking the time to complete our guest survey and for awarding us a perfect score of 10 out of 10. We are truly grateful for your kind feedback and are delighted to know that your experience was a great one. It was our pleasure to have you as our guest, and we sincerely look forward to the opportunity of welcoming you back in the future. Warm regards, Jessica Watts Front Office Supervisor Mokara Hotel

Thank you very much for taking the time to complete our guest survey and for awarding us a perfect score of 10 out of 10. We are truly grateful for your kind feedback and are delighted to know that your experience was a great one. It was o… Show more

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our location, found our team attentive and helpful, and felt well taken care of throughout your stay. It’s great to know the texting service was a convenient way to get what you needed at any hour—that’s exactly what we aim for. We truly appreciate the recommendation and hope to welcome you back for another relaxing adult getaway soon!

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our location, found our team attentive and helpful, and felt well taken care of throughout your stay. It’s great to know the texting service was a c… Show more