Reviews of The Palms Hotel 3 stars
820 White Street, Downtown Key West, Key West, FL 33040, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIt’s a beautiful property with a great island vibe! Honestly, I do appreciate the most that pets were allowed.
The breakfast.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was great, we walked everywhere. Check in and out was easy and quick and the guy at the front desk was friendly. The bar and pool area were nice and peaceful and the pool was warm and open late. All staff were great. The air conditioning in the room was very nice with how hot it was outside.
The rooms might’ve been a little small and old but they have great, old fashioned Key West character. I appreciated it but could see how some might prefer a basic chain hotel. Not me though.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean. You have all you need in the room.
It seems close to downtown, however, it is hard to walk when it gets hot. It would be better to commute by bike. The breakfast would be better.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNo ESPN on TV
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClean and cozy. Great pool, convenient location.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewnothing
The rooms are very small and very old. Opening the room door with a key is not an issue, but you can hear everything from outside as the door looked like it would fall off. Everything is super old and smelly, the bathroom show curtains looked from the 70s, and for the amount of money we payed for 2 nights( 600 dollars plus) and was not during weekend , we were definitely expecting more. The breakfast is a joke. Some long coffees, some old pastries, and served by the pool, come on. Parking is first come first server, they have 2 places in front and if you miss them, you just have to figure it out….
Hello Corina, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Our property is a historic guest house dating back to the 1890s, and while this gives it its unique charm, we understand it may feel different from a more modern hotel. We continue to make ongoing updates to our rooms and bathrooms to enhance comfort while preserving the character of the house. Regarding breakfast, we offer an American continental selection with fruits, bagels, toast, eggs, breakfast sausage, cereals, juices, coffee and more, and we’re sorry if this was not to your taste. For parking, we do have a small lot in the back that is first-come, first-served, and additional street parking is available as long as residential permit areas, driveways, and street signs are respected. We also understand parking may not be in plain view, and our front desk is always available to assist with directions and guidance. We appreciate your comments, as they help us continue improving the guest experience. Indra, A. Manager
Hello Corina, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Our property is a historic guest house dating back to the 1890s, and while this gives it its unique… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewQuite , clean , awesome
Loved it
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything! Historic look and feel. Location. Friendly staff. Comfortable bed. Room size. Free breakfast was great and saved us a ton of money.
We loved everything!
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe place was very cozy. The room was nice and clean.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe hotel was super cute with a great location. Staff was friendly and helpful.
Breakfast wasn't great. Opportunity to improve here.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewStaff is amazing. Breakfast was lovely. Clean, comfortable & so quaint. It will definitely be our go to when we travel south!!!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewcute little place, and location.. ..
the vending machine is $4 per bottle regardless of what it is. I went to office several of times and waited for no one to be there.. We had no hot water the entire stay, told front desk and he didn't seem to care said it was reversed controls, it was not.. Pool hours and bar hours are not very long. Bar closed at 7pm
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewIt’s was so quaint and beautiful!!! It is a great location! Nice breakfast!
This is minor compared to my overall experience: the ice machine didn’t work. I put some food in my fridge. No one told me I had to turn it on. The setting was on 0, so I needed to turn it on. I know things break, like ice machines. Maybe the front desk can remind guests to turn the fridge on. I had to throw my left overs from Key Largo(grilled Mahi-Mahi and Cole slaw) away.