Reviews of AC Hotel by Marriott Palo Alto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
744 San Antonio Road, Palo Alto, 94303, United States of America
#5 of 37 hotels in Palo Alto
Guests' ChoiceReview Score
Based on 164 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.2
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Location
8.8
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Facilities
8.9
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Staff
9.1
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Value for money
8.5
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Reviewed: February 29, 2024
Indra
United States of America1 review9.0“We enjoyed our stay and we'll definitely visit again if we need to stay in the Palo Alto area”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
There was a small table in the room but there was no surface to place our suitcase. Shower cap would have been handy.
I really liked that the room, shower and toilet were really clean and new. Reception, valet and cleaning staff were all polite, warm and friendly. Nice vibe with uplifting music in the common area. We brought our dog and she liked being there. We could walk our dog around the hotel which made it all easy for us to travel with our pet. My mom liked the comfortable shoe provided in the room. Comfortable couch, working space and handy power outlets to charge phones and computer.
Stayed in February 2024
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Reviewed: January 29, 2024
Gary
United States of America18 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 4 nights
Food offering
Stayed in January 2024
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Reviewed: January 5, 2024
Iber
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
the location. it was super close to the places we wanted to see and visit. The building was and room was much better than what we had expected. I have recommended it to my co workers and hopefully they can visit the hotel.
Stayed in January 2024
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Reviewed: December 29, 2023
Pamela
United States of America8 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
No self parking, steep valet parking fee.
Hotel smelled great. Bar area was very inviting. Receptionist was very friendly and accommodating. No pet fee. Room was very clean and smelled good.
Stayed in December 2023
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Reviewed: November 13, 2023
Leanne
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Clean, modern, convenient, priced right
Stayed in November 2023
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Reviewed: October 2, 2023
Challenger01
Armenia95 Reviews8 helpful votes8.0“A nice, modern hotel”- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
locations was a bit away from everything
A nice, modern hotel
Stayed in August 2023
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Reviewed: September 4, 2023
Daphne
United States of America2 Reviews1 helpful vote8.0“Clean, new and comfy if the location is not the priority & prepared to pay for expensive parking.”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Parking option is limited to vallet only. Expensive parking and need the worker to retrieve the car.
New, modern and clean. Good for travel with young children.
Stayed in September 2023
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Reviewed: August 26, 2023
Александр
Russia21 Reviews18 helpful votes9.0“Very controversial, but all in all good experience. New stylish hotel with some basic problems”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
Suprisingly some basic things were irritating: a) bad sound isolation, so you wake up when someone slams their door at your floor, b) the curtains do not black out, though I suppose there are lots of guest after a transatlanic flights, c) strange not balanced blankets, they are extremely warm and hard to find any balance with AC and them
Amazing style, the hotel is fresh, very interesting design, teracce and outdoor lobby part are very cool. The breakfast (though the staff seems not to be proud of it, suggesting other places) was really good. The variety is limited, but the products themselves of great quaity.
Stayed in July 2023
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Reviewed: August 14, 2023
Stacy
United States of America10 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
No dedicated free parking, street parking sometimes difficult to find
modern, clean, spacious rooms
Stayed in July 2023
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Reviewed: August 14, 2023
Livorio
United States of America7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
NA
Everything was clean
Stayed in August 2023
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Reviewed: August 13, 2023
Emma
United States of America1 review10“Our girls, my husband and I just loved our stay! It was so comfortable, clean and just relaxing.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Everything was clean and just perfect- we will be back!!
Stayed in August 2023
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Reviewed: August 7, 2023
Tina
United States of America3 Reviews1 helpful vote10“Clean, excellent staff with great customer service. Clean and comfortable rooms.”- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Restaurant in hotel was below average
Clean and safe location
Stayed in July 2023
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Reviewed: August 6, 2023
Michael
United States of America1 review9.0“Great stay”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Would have been nice to know you needed to use the room key to use the elevator. Beds could be softer in my opinion.
Was close to food and the shoreline amphitheatre. Nice facilities.
Stayed in August 2023
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Reviewed: July 7, 2023
Pam
United States of America21 Reviews1 helpful vote8.0“Comfortable and luxurious w/o breaking the bank”- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
It didn’t have a small pool or jacuzzi
Location is close to shoreline amphitheater, very clean unit, comfortable stay overall.
Stayed in July 2023
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Reviewed: July 5, 2023
Simon
United Kingdom23 Reviews1 helpful vote10“Stayed over after a gig at the Shoreline Amphitheatre. Couldn’t ask for better.”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Modern design, very friendly staff, really comfortable room and great facilities.
Stayed in May 2023
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Reviewed: May 29, 2023
Lina
United States of America8 Reviews10“the property was clean and comfortable!”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
the property was clean and comfortable all around! we absolutely loved the stay and the convenience of it being close to the  amphitheater. the front desk staff were super friendly and very helpful
Stayed in May 2023
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Reviewed: May 22, 2023
Meena
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Parking. Valet parking seems very pricey.
Overall it was a great experience
Stayed in May 2023
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Reviewed: May 21, 2023
Kimaurora
United States of America8 Reviews1 helpful vote10“Simply Lovely”- • Leisure trip
- • Solo traveler
- • Standard Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
That I had to leave.
Every.Single.Thing. I so appreciated being recognized and greeted each day by the front desk reps. Every single person was warm, professional and made me feel at home. I was blown away by the breakfast buffet. It is now the standard for any buffet I ever encounter. Completely a wonderful way to treat yourself. Say hello to Ahmad while you are there...he takes the time to curate such a beautiful, fresh array of wonderful foods for the hotel's guests. I loved the facility ..the first floor lounge with its subtly designed motif slowly made its impression on my senses. When I connected all the tones, shapes, fixtures, artwork and coffee table items as being part of a larger idea, it really made me smile. From Jhaneel (front desk) and Nate (bartender) to Liam, Sam and crew in valet parking, this was simply such a wonderful way to find myself taken care of, while I was in town to check in on someone. I will be back.
Stayed in May 2023
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Reviewed: May 1, 2023
Christy
United States of America8 Reviews1 helpful vote9.0“very lovely good breakfast”- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
parking
everything was so clean and comfortable
Stayed in April 2023
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Reviewed: April 24, 2023
Steven
United States of America8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
valet only parking, ants in bathroom
modern, sleek, quiet.
Stayed in April 2023
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Reviewed: April 11, 2023
Phedjina
United States of America6 Reviews1 helpful vote10“beautiful hotel”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
nothing
it was excellent
Stayed in April 2023
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Reviewed: March 29, 2023
Jose
United States of America31 Reviews3 helpful votes10“it was a quick stay but it was very nicely set up and very accommodating.”- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
only valet or street parking.
super clean
Stayed in March 2023
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Reviewed: March 26, 2023
Travis
United States of America1 review9.0“Very nice, modern, clean. Staff was excellent”- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Just not a lot of parking. Valet staff was great, just wish there was a normal parking lot, so if you didn’t valet, you don’t have to park on the street.
Modern and sleek! Clean and Comfortable. The Staff! Every member I dealt with was SO respectful, polite and communicative. After COVID, alot of people and staff have lowered the bar, not the AC :)
Stayed in March 2023
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Reviewed: February 18, 2023
Annette
United States of America77 Reviews9 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
Very fair price
Stayed in January 2023
