Reviews of AC Hotel by Marriott Phoenix Downtown
414 North 5th Street, Downtown Phoenix, Phoenix, 85004, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe cleanliness of the facility.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewQuick courteous service. Staff was awesome.
N/A
Dear Patricia, Thank you for taking the time to share your experience about your stay with us at the AC Hotel Phoenix Downtown. It is always rewarding to receive positive feedback from our guest. I have shared your feedback with all the staff and congratulated them for the exemplary service they delivered. We look forward to welcoming again when your travels bring you back to Phoenix. Regards, Charles Kibugo Front Office Manager.
Dear Patricia, Thank you for taking the time to share your experience about your stay with us at the AC Hotel Phoenix Downtown. It is always rewarding to receive positive feedback from our guest. I have shared your feedback with all the sta… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOn behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager and the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the mos… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything
It was a little muggy in the room
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager and the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the mos… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat location and beautiful hotel
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the general manager and the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the mos… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified review10/10
No pool but I don’t really care
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the mos… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI like that it was really nice and clean
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the AC Hotel Phoenix Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the mos… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect for my work conference at the Sheraton.
I had the most terrifying experience at this location. I am a survivor of an attempted abduction. On my 3rd day at the hotel I was attempting to leave my room and a man was there with a box plugged into my door. I open the door and he got scared and dropped everything. He stated he was reprogramming the door. I asked why I was not notified and he just walked away. I spoke to the front desk who stated that he should not have been at my door without me being notified. I was assured that management would reach out to me and now I’m back home and still have not heard anything back. I was so scared for the rest of my stay I had to sleep with the light on. I visit Marriot properties often and never had an experience like this.
We apologize you were negatively impacted by our lock system outage. Unfortunately our engineering team had to reprogram all guest room locks throughout the day and this was not an easy task. I am concerned our Front desk team did not contact you to explain the situation and to put you at ease with the situation and we will use this as a learning tool for all our staff to see through the lense of our guests. Thank you for sharing your feedback.
We apologize you were negatively impacted by our lock system outage. Unfortunately our engineering team had to reprogram all guest room locks throughout the day and this was not an easy task. I am concerned our Front desk team did not con… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClean, modern, friendly staff, perfect location for what we were there for.
The pillows
Thank you for your feedback regarding your recent stay at the AC Hotel Phoenix Downtown. We hope to welcome you again in the future.
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation
Nothing, everything was good,
Thank you for your feedback regarding your recent experience at the AC Hotel Phoenix Downtown. We hope to welcome you again in the future.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI like that theirs a lot of restaurants and bars around the area. It was convenient.
Room wasn't ready to check inn and it was 4p.m I wasn't able to get into my room till 5:15p.m Guy up front was a little rude. The rooms ac seemed like it was going to break down. It would make a really loud noise when it would turn on. While the ac was on it sound like something was hitting. Wife and I couldn't sleep throughout the night. It was horrible.
We apologize that you did not have the most pleasant experience during your recent visit to the AC Hotel. We have shared your feedback regarding the air conditioning to our engineering team to address this for future guests. We are sorry to hear the front desk agent was not as friendly or helpful regarding your concerns. We have shared this feedback to the team as a whole to ensure that we can provide exceptional guest service for all guests.
We apologize that you did not have the most pleasant experience during your recent visit to the AC Hotel. We have shared your feedback regarding the air conditioning to our engineering team to address this for future guests. We are sorry … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewI booked for a king size bed and because late check-in we had a queen size bed