Reviews of AC Hotel by Marriott Phoenix Downtown
414 North 5th Street, Downtown Phoenix, Phoenix, 85004, United States of America
#21 of 132 hotels in Phoenix
Guests' ChoiceReview Score
Based on 574 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.3
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Facilities
9.1
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Staff
9.1
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Value for money
8.7
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Free Wifi
9.3
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Reviewed: April 2, 2023
Edain
United States of America9 Reviews10Exceptional- • Business trip
- • Family with young children
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
Didn't get the room reserved but the one I was given was still nice
Hotel in a great location Close to alot of clubs Nice inside
Stayed in February 2023
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Reviewed: March 29, 2023
Ian
United States of America10 Reviews10“great trip and very comfortable”- • Leisure trip
- • Solo traveler
- • King Guest Room with Sofa Bed and City View
- • Stayed 5 nights
- • Submitted from a mobile device
nothing it was great
very modern
Stayed in March 2023
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Reviewed: March 21, 2023
Christian
United States of America1 review8.0Very Good- • Business trip
- • Solo traveler
- • Queen Room with City View
- • Stayed 4 nights
Great hotel, but I thought the price was too high.
Stayed in March 2023
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Reviewed: March 12, 2023
Boyd
United States of America1 review10“i loved my stay”- • Leisure trip
- • Family with young children
- • King Guest Room with Sofa Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
nothing
cleanliness
Stayed in December 2022
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Reviewed: March 5, 2023
Lynda
Canada43 Reviews4 helpful votes9.0“Very nice clean, comfortable hotel.”- • Leisure trip
- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 1 night
Netflix did not work in our room on the second night (we had to change rooms) and the technician was unable to fix it.
Breakfast was excellent. We had the egg specials both days. John at breakfast gave us a few tips for what to see and where to go and this made our trip due to airline cancellations a better time. He was friendly and helpful.
Stayed in March 2023
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Reviewed: February 27, 2023
Tapia
United States of America1 review10“It was good hope she's not prego =)”- • Leisure trip
- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
The view
The room set up
Stayed in February 2023
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Reviewed: February 22, 2023
Mj
United States of America4 Reviews10“Luv the Hotel, Luv the Staff, and would stay again...”- • Leisure trip
- • Group
- • King Guest Room with Sofa Bed and City View
- • Stayed 4 nights
The sofa bed could have been made when we first got into the room--as we indicated it was for 3 persons, but the hotel staff quickly remedied the situation and all was well.
This is an excellent hotel and I couldn't recommend the AC Hotel Downtown Phoenix any higher than 5 stars. What was good, the service at the front desk was excellent, Keenan really took care of us well and was always pleasant with a ready answer to our questions. Ben handled the breakfast buffet bar and always made sure everything was refilled and he was most helpful with all our requests and we always appreciated the friendly smile and wonderful service and the breakfast buffet had an excellent choice of hot entrees, deli meats & cheese, breads & croissants, cold cereal, juices, teas, and coffee. The bar service in the evenings was also good and the woman who handled the bar was always quick to make a delicious drink and provide great service (my bad that I forgot her name). The cleaning people in the hotel did a wonderful job and when I asked for a room refresh, they always said yes and I left a tip to thank them each day. The room itself was large enough for our family and there was a pull-out sofa bed that, while we had to ask them to make up for us the first night, they did so with efficiency and the bed was comfy according to the daughter. The top floor had a nicely equipped work out room and there was a hydration station located on our 10th floor which allowed us to fill our own hydro flask water bottles daily with ice and filtered water. All in all, I'd definitely stay at the AC Hotel Downtown Phoenix if I am every in the area again. Although, I'd book directly with the hotel as the rates posted were a bit cheaper than booking.com.
Stayed in February 2023
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Reviewed: January 19, 2023
Suwanto
Indonesia9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
no parking facility for the guest
big room and comfortable
Stayed in January 2023
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Reviewed: January 16, 2023
Fernando
United States of America5 Reviews10“excellent hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
very clean. new elevator, rooms.
Stayed in January 2023
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Reviewed: January 8, 2023
Alexisrs
United States of America36 Reviews10“Decompress trip!”- • Leisure trip
- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
This is only a suggestion. Lighting at the room is very bright with a dimmer for the wall lamps will be perfect.
This facility is beautiful with al modern style and decorations. Gym is perfect with a beautiful view. Patio area cozy with a relaxing atmosphere. Overall this hotel is a 10+
Stayed in January 2023
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Reviewed: January 5, 2023
Jiaxi
United States of America13 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Queen Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
No guest laundry
Lobby, location, room layout
Stayed in December 2022
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Reviewed: December 28, 2022
Leisje
Australia28 Reviews1 helpful vote9.0“helpful as friendly staff. spacious d clean”- • Leisure trip
- • Group
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
didn’t see much other than reception and the room so all looked good for me
nice and clean. used for a stop over so lovely to have a big room at the end of the night.
Stayed in December 2022
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Reviewed: December 25, 2022
Brenna
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Guest Room with Sofa Bed and City View
- • Stayed 1 night
- • Submitted from a mobile device
I loved the modern vibe to the rooms.
Stayed in December 2022
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Reviewed: December 25, 2022
Karla
United States of America57 Reviews10 helpful votes8.0“elegant and location is great”- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
food options
location
Stayed in December 2022
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Reviewed: December 21, 2022
Christopher
United States of America12 Reviews8.0“Overall, we were very pleased with the hotel and staff. The room was clean and comfortable, staff was friendly and accom”- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
The check in process was a pain.
The location was fantastic! Very close to food and entertainment downtown. The room was clean and comfortable.
Stayed in December 2022
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Reviewed: December 14, 2022
Aleksandra
United States of America23 Reviews8 helpful votes8.0“Good value for price.”- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Had to ask for room service and extra towels every day. No pool. Can’t go upstairs without key.
Clean, spacious, great location, pantry in lobby.
Stayed in December 2022
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Reviewed: December 6, 2022
Levaughn
United States of America15 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
It's close to alot of things downtown, plus it's only about a 10minute ride to the airport. The room was spacious and clean. They did us right!
Stayed in December 2022
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Reviewed: November 29, 2022
Teresa
United States of America3 Reviews10Exceptional- • Business trip
- • Travelers with friends
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
Very close to the freeway
Stayed in September 2022
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Reviewed: November 22, 2022
Jesus
United States of America2 Reviews10“Perfect”- • Leisure trip
- • Group
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
Wifi was kind of slow
Cleanliness of the whole place
Stayed in November 2022
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Reviewed: November 18, 2022
Kelly
United States of America12 Reviews3 helpful votes9.0“Great Except watch your extra fees for parking! Check your receipts!”- • Leisure trip
- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 2 nights
The check in and extra fees for parking were corrupt. Luckily, we had it remedied, but we were charged $30 for parking for 3 days and we never left the garage. The gentleman next to us was charged $20 per day because he stayed parked. I brought this up at checkin and was treated poorly (I wish I knew her name!) she said,”I’m not trying to rip you off or something.” Later when i saw someone else at the desk, she refunded me the first night and charged me the correct amount for not leaving the parking garage. It was absolutely ridiculous that I had to remedy this myself when I addressed it at checkin.
Stayed in November 2022
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Reviewed: November 15, 2022
Haley
United States of America2 Reviews10“amazing hotel in the heart of the city”- • Leisure trip
- • Travelers with friends
- • Queen Room with City View
- • Stayed 2 nights
- • Submitted from a mobile device
location and staff were amazing
Stayed in November 2022
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Reviewed: October 17, 2022
Esther
United States of America1 review10Exceptional- • Leisure trip
- • Group
- • Queen Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
None
Location for meals is good
Stayed in October 2022
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Reviewed: October 7, 2022
Amanda
United States of America5 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
no complimentary breakfast
Stayed in September 2022
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Reviewed: October 4, 2022
Jessica
United States of America29 Reviews5 helpful votes10“excellent stay and lovely from”- • Business trip
- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 2 nights
- • Submitted from a mobile device
no pool area or no eatery but there are near shops
property was an exceptional choice for us, secure area, great staff very friendly and overall a perfect choice.
Stayed in October 2022
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Reviewed: September 29, 2022
Diego
United States of America1 review10Exceptional- • Couple
- • King Guest Room with Sofa Bed and City View
- • Stayed 2 nights
- • Submitted from a mobile device
To be honest there is nothing to complain it was so great!!!
The look of the hotel is so amazing 🤌🏽
Stayed in September 2022
