Reviews of AC Hotel by Marriott Grand Rapids Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
50 Monroe Avenue NW, Grand Rapids, 49503, United States
#20 of 64 hotels in Grand Rapids
Guests' ChoiceReview Score
Based on 162 hotel reviews
8.6Score breakdown
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Cleanliness
9.3
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Comfort
9.0
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Location
9.3
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Facilities
9.0
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Staff
9.3
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Value for money
7.7
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Free Wifi
7.5
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Reviewed: July 24, 2025
Lisa
United States69 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
It was a little pricey, plus parking!
Clean, very comfortable, and close to everything!
Stayed in July 2025
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Reviewed: July 13, 2025
Dillon
United States1 review10“Would definitely book here again.”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Room layout was tad strange, Thermostat didn’t seem to work? (Could have been user error).
Excellent receptionists that were super helpful and friendly; the DJ and bar on weekends was super convenient and fun!
Stayed in July 2025
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Reviewed: June 22, 2025
Lora
United States1 review10“Very nice hotel and very close to van andel arena”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
I have no complaints
I loved the welcoming staff
Stayed in June 2025
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Reviewed: June 14, 2025
Rob
Canada9 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Staff was amazing
Close to concert
Stayed in June 2025
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Reviewed: May 27, 2025
Ashleigh
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
It was an accident but they forgot to give us our parking g receipt back so when we went to leave the JW Marriott ramp the next day, we had to use the help button and explain the situation so they could let us out of the ramp
The hotel was near the venue we were going to for a concert. Staff was friendly and super helpful. Even recommended a great place to eat.
Stayed in May 2025
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Reviewed: May 14, 2025
Michele
United States3 Reviews10Exceptional- • Leisure trip
- • Group
- • Guest room, 2 Queen
- • Stayed 1 night
perfect location
Stayed in May 2025
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Reviewed: May 12, 2025
Shawn
United States1 review9.0“Great place. Will stay again”- • Leisure trip
- • Couple
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Na
Location
Stayed in May 2025
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Reviewed: April 28, 2025
Bonnie
United States1 review10“Fantastic. Wish I had a reason to drive 3 hours to get there but my Granddaughter has now graduated”- • Leisure trip
- • Solo traveler
- • Corner Guest Room
- • Stayed 2 nights
- • Submitted from a mobile device
Shampoo and body wash was VERY masculine scented. I brought little bottles of my own so I was really glad about that. That is the only thing that was not good but I foresaw that possibility and it worked out.
SUPER CLEAN!!!Felt very safe, that means alot when traveling alone. Friendly staff at front desk, had the answer to all questions. I had the best Margherita of my life, truly, at the bar right after I checked in. Super personable bartender and then a female bartender came on as it started to get busy and she was terrific as well. Loved the location close to the arena for the college graduation. Everything was excellent.
Stayed in April 2025
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Reviewed: April 19, 2025
Holly
United States22 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room With Two Queen Beds and City View - Hearing Accessible
- • Stayed 1 night
The location is a great as it is a short walk to Van Andel arena. We had tickets to a concert. A bit pricey. Parking not on site but across the street behind another parking garage. Not ideal.
Stayed in March 2025
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Reviewed: April 12, 2025
Adriana
United States13 Reviews10“Excellent stay”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
This hotel was the best I have ever stayed at. The beds are soft and pillows are too. The hydration station is clean with hospital ice. And the food at the bar was wonderful, had the shrimp and meatballs.
Stayed in April 2025
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Reviewed: March 25, 2025
Laura
United States2 Reviews10“Clean, modern and roomy.”- • Leisure trip
- • Couple
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and modern. Close proximity to restaurants and the arena.
Stayed in March 2025
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Reviewed: February 17, 2025
Lisa
United States10 Reviews10“Was comfortable and clean! Will stay again!”- • Leisure trip
- • Travelers with friends
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom sinks could be better and better lighting in the bathroom.
It was very nice and clean! The atmosphere was great. The staff was great! The rooms were very nice and clean! Beds and pillows were very comfortable that we all sleep like babies!
Stayed in February 2025
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Reviewed: January 26, 2025
Christine
United States1 review10“Overall decent central location with a comfortable bed and clean, classy room.”- • Leisure trip
- • Solo traveler
- • Guest room, 2 Queen
- • Stayed 2 nights
Breakfast included or less. Other cheaper parking options.
The bed was very comfortable and the room was clean.
Stayed in January 2025
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Reviewed: January 2, 2025
Scott
United States14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Guest room, 1 King, Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
I have no negatives
Location, cleanliness, great food and a bar downstairs, great staff!
Stayed in January 2025
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Reviewed: November 25, 2024
Mark
United States3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
n/a
n/a
Stayed in November 2024
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Reviewed: November 8, 2024
Mary
United States27 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 1 night
Bartender attentiveness.
Proximity to everything.
Stayed in September 2024
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Reviewed: October 7, 2024
Shunda
United States14 Reviews2 helpful votes10“Wonderful stay”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Rooms were very clean and comfortable.
Stayed in October 2024
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Reviewed: October 7, 2024
Adam
United States6 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Kind of a long walk to the parking garage. 4:00 check-in ridiculous.
Room was large and modern.
Stayed in October 2024
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Reviewed: August 28, 2024
Julie
United States4 Reviews10“Would definitely recommend”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Very clean, comfortable and the staff was very friendly and helpful!
Stayed in August 2024
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Reviewed: August 26, 2024
Joe
United States6 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sofa bed
- • Stayed 1 night
Expensive
Nice hotel, friendly staff. Expensive!
Stayed in August 2024
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Reviewed: August 26, 2024
Jack
United States1 review9.0“Liked the location & the staff all were friendly.😎”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
The rates weren’t customer friendly but it was the weekend of Alan Jackson & it was a Saturday. Thought the coffee maker in the room was a pain to figure out how to work. Twenty bucks for breakfast & three bucks for coffee was a bit much.
Close to Van Andel was the main reason in staying. I needed a phone Saturday night & the lady at the desk couldn’t have been nicer & more helpful. She was excellent. Called earlier in the week & again the lady answering was very courteous. And that’s important to me.
Stayed in August 2024
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Reviewed: August 6, 2024
Scheuerk
United States9 Reviews10“Another great stay!”- • Leisure trip
- • Family with young children
- • King Room with City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Hotel is always well maintained, clean and trendy.
Stayed in August 2024
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Reviewed: August 3, 2024
Erin
United States3 Reviews10“I really would recommend this hotel to anyone coming from out of town. Very accommodating”- • Leisure trip
- • Family with young children
- • Queen Room With Two Queen Beds and City View - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
That you had to park your car a block and half away but it wasn’t the end of the world.
The staff was very knowledgeable and just the whole experience was amazing. The bed was so comfortable and I actually got a good nights rest.
Stayed in August 2024
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Reviewed: July 3, 2024
Kelly
United States1 review8.0“It was a nice hotel, but they charge for everything. Not worth it.”- • Leisure trip
- • Group
- • Guest room, 2 Queen
- • Stayed 1 night
Having to pay for parking, the continental breakfast, and even the coffee.
I was in town for a concert and the hotel location was very convenient to the venue. It was a 2 minute walk. I didn't mind paying a little more for the room because I figured it would balance itself out by the time I paid for event parking. Which is usually anywhere from $40 to $80 depending on the town. On my way to the hotel I see parking lots for $20. I travel a lot and every hotel I have stayed at has parking included. We arrived at the hotel around 6pm, checked in, and I asked the concierge what parking lot or garage we are to use. She informs me that parking is not included. I thought to myself if I would have known that, I would have stayed somewhere else for at least half the cost. The staff were pleasant, helpful, and accommodating. The hotel was very nice and clean. My friend and I continued our evening, went to the concert, and hit The Bob afterwards. The next morning I went downstairs for coffee and maybe something to eat. As I entered the continental breakfast area, a staff member told me that breakfast is $20. For that price and what was on the buffet tables, I didn't feel as though it was worth it. So I decided just to get a coffee, which was $3. We checked out around 11am. We leave the parking lot and our total for 17 hours was $55. The hotel was very nice, but being charged for every single thing that is usually free at other hotels, wasn't worth it to me.
Stayed in June 2024
