Quirky, lively, comfortable, nice staff

Stayed in August 2025

That I didn't stay longer lol

Apparently there is new management and I can tell! A few renovations have been made since I was last there and I think it looks great. Wasn't a fan of having to purchase chairs and daybeds when you are staying there, but I guess that is standard at fancier hotels. The free ones were in the sun and my husband can't be in the sun for too long (bummer). However, the young lady Viviana who was our server was so sweet and nice and provided such great customer service that at that point I didn't mind paying for the chairs anymore lol. She recommended drinks and was so attentive. As for the check-in, Marty assisted us. He was really friendly too and took the time to show my husband some merch. The new Amigo Room is really nice and well done. I wish I would have spent more time in there. The hotel pool had a good DJ playing good tunes that weren't basic or too loud. That was def a plus. The room we got had a patio and close to the pool, so that was nice. The bed was so comfty and cozy. I love the room decor. Always a pleasure and will be back obv.

Stayed in August 2025

That we had to pay for shade around the pool area. The paid area was empty but had the most shade - it's too hot to not be in the shade!! 😔 Other than this everything else is excellent

Location, vibe, food

Stayed in August 2025

I'm not sure if The Ace was an old hotel/motel before they remodeled but the side of the hotel facing the street (the side with the king rooms, i.e., cheapest rooms) has the heaviest doors known to man! So starting when the first person on this side wakes up and leaves their room the doors start SLAMMING shut behind them. Waking you up from a deep sleep if you're not a morning person. And they don't stop as people get up to grab coffee, breakfast or head to the pool. Starting at probably 6:45 am and not stopping until I finally decided to get up at 8:30 no more than 5 doors slammed, waking me up every time.

Pool is always fun, and the staff getting drinks is great! The problem was it was so crowded! It was over 100 degrees and everyone was in the pool. I don't think the hotel was very full but the pool was. I think they open it up to the public making it stuffed!

Stayed in July 2025

no shades at the pool, cold water running out

Room very comfortable

Stayed in June 2025

Because it’s such a hotspot, the pool was overwhelmingly busy, difficult to get a lounge chair, and the pool was so murky from all the people in it that it may have given my friend a rash (can’t confirm, just a contextual deduction).

Very cute and cool, beautiful views, room was small but cozy and loved the bed. When the hotel isn’t crowded, the pool and facilities are very lovely.

Stayed in June 2025

Rooms missing amenities, we had 3 rooms and each had different items in minibar, for use i.e pool bag etc. Rooms rundown since last stay.

Pool, restaurant, location, parking

Stayed in June 2025

The rooms are very poor quality overall especially during peak season pricing. The “tent” walls in bedrooms means it never feels clean and bedroom doors do not fit their frames (in 3 rooms we have stayed in) meaning you hear and smell everything from neighbours. Water pressure in bathrooms compared to other hotels in the area is very poor.

It’s a great vibe, cool spot and has great aesthetics in common areas

Stayed in April 2025

There was construction work at the bar. It was not mentioned on the website while booking !!

Stayed in February 2025

Food in diner great if a little large portioned and expensive. Pool and room super.

Stayed in February 2025

Reservation changed on site at check in

Location

Stayed in February 2025

The air conditioning in room 530 did not work and remained 78 degrees the entire night even with the AC runningHow my partner and I were so hot the entire night. I woke up sweating. We left at 5:30am do to the uncomfortable conditions. AC said cooling to 69 but never changed from 78 degrees.

The pool & drinks.

Stayed in February 2025

front desk you be a little more personable.

very nice hotel with a good vibe.

Stayed in January 2025

Bar and sauna were both closed. Would be nice to know that in advance.

Stayed in January 2025

The property is in increasingly dire need of refreshing, our patio room was a little dingy, the record player didn’t work and when we called reception to find out if we could get it fixed, we were told it was mainly there for aesthetic purposes. The beds are very comfortable, but the rooms are truly tiny and you feel like almost like you’re glamping. Most worryingly I was left with a $350 smoking charge even though no cigarettes or any thing were smoked in the room — it turned out that lighting a candle was the cause of charge and I’m still trying to get it reversed. Also, worth noting the property has shifted in terms of clientele, there are a lot of families there now, elder millennials who probably used to go there in the mid 2000s are now coming with their young children and that has really changed the energy around the pool. Especially annoying was the tendency of certain families to lay claim on entire sections of sunbeds and then disappear so that there was nowhere for anyone else to sit. It’s not necessarily a problem, but there are a lot of very young children around at all times and it doesn’t have the same adult vibe that it used to. Also, the staff just seem fairly sleepy, and Service takes a long time, not worried about that too much, but just worth pointing out.

There is always good energy at the Ace hotel, a sense of fun and celebration around the pool, very welcoming and relaxed. And an excellent location in the heart of Palm Springs, but not in the deeply touristy part. Also great cultural programming remains at the heart of this brand.

Stayed in January 2025

flashing light on sensor in room was pretty bright, water never got hot only warm in shower.

Private patio was very nice, liked having the plants.

Stayed in January 2025

Some people of the staff were really unprofessional and rude (front desk and restaurant). Restaurant menu and food are terrible, not at level of the Ace brand. They need to be more creative, food here is so boring.

Pool, location, kids friendly, vibe.

Stayed in January 2025

The hotel used to be such good value, but since adding a compulsory resort fee this place is expensive and there lots of other hotels that offer better value in the area. My hope is that the recent renovations do not increase the price. There are so many good hotels in PS. They need to stay competitive. Still love the place!

Stay here once a month for work. Laid back with good staff. Comfortable rooms. Great hotel, well located.

Stayed in October 2024

I never had anyone service my room or replenish towels?

Room and situation great!

Stayed in November 2024

There was a lot of construction going on, the hot tub was closed, along with part of the lobby and outdoor bar near the pool area. There was a two day private event happening right outside of our room which was very loud. In general there was a lot of disarray due to the renovations, and the chairs and tables by the pool could use updating.

The location is great and we had a room with a patio and fireplace! It was a perfect little oasis which we loved. The restaurant is also very good. Coffee delivery was an awesome touch and the staff by the pool was top notch. The pool are is fun and drinks were tasty.

Stayed in October 2024

The pool opens until 2am so it can be very noisy.

The rooms with a patio space are great.

Stayed in September 2024

Room service was incredibly expensive ($20 for 2 cups of black coffee, like $15 for a single domestic beer). The room was pretty loud at night on a Saturday night but expected).

The pool was awesome, the entertainment was awesome, the staff was friendly and helpful. The room was really creative and cool, and the AC was incredible. The location was nicely centralized and easy to find and park at, and everything on the property was clean and kept up.

Stayed in September 2024

Service around the pool and bars can be patchy. Menu in the kings highway is limited and a bit boring. Outside eating isn't really a thing - weird. No coffee machine in the rooms - so add $25 a day for a couple of coffees in bed via room service

True oasis in the desert. Cool without being cliquey Margaritas on a sun bed around the pool - what's not to liked

Stayed in September 2024

Pool water clarity issues, main pool closed one of the days of our stay. They are working in renovations. Some servers staff issues

Nice location, excellent restaurant service

Stayed in September 2024