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  5. Reviews of The Emily Hotel

Reviews of The Emily Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

311 North Morgan Street, West Loop, Chicago, IL 60607, United States of America

#72 of 182 hotels in Chicago

Guests' Choice

Review Score

Based on 356 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    7.7

  • Free Wifi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 20, 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey for small space

    Great location

    Stayed in February 2024

  • Reviewed: May 16, 2024

    7.0
    I won't be back. For the money it cost, I could have stayed someplace else nicer with less stress.
    • Leisure trip
    • Solo traveler
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    I drove 3.5 hours to get there and they couldn't find my reservation. They also didn't want to accept the credit card because my name wasn't on it. I've been around the world with that card and never had a problem. They had to call my boyfriend for approval and did eventually find my reservation after I dug up a confirmation number. The room I got was noisy!!! After I returned home, I got an email about a liquor charge I didn't accrue. Still haven't gotten that settled. Rooms were not plush but more industrial.

    The hotel was bustling! It was close to an interesting area and I enjoyed walking around. The bath tub was amazing!

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Excellent Location, Rooms Could Use a Little More Practicality
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    There is no coffee maker in the room, you have to go purchase it from their cafe downstairs each day. Additionally, the rooms are lacking in shelf space with no drawers and limited hangers supplied, so it did feel like I couldn't fully unpack throughout my stay. Also, the fridge is full of items you can purchase, but this leaves barely any room to use the fridge for any personal items you may bring in.

    Great location! Loved the ease from which I could get from the airport to the hotel and access the transit system in general without needing to rent a car. Tons of amazing restaurants in the area and super close and easy to get to downtown. Rooms are very clean and the beds are comfortable.

    Stayed in May 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, walkable to shops restaurants and the train

    Stayed in April 2024

  • Reviewed: March 3, 2024

    9.0
    Excellent spot, great value
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was not a lot of sound privacy. It felt like you could hear everything going on in the hallway outside

    The overall vibe was amazing and having a restaurant downstairs was super convenient. The room was cozy and had everything we needed.

    Stayed in March 2024

  • Reviewed: February 20, 2024

    8.0
    Good hotel for a quick business trip
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are a little dark. Water pressure on the shower was a bit weak.

    Location and staff were great. Greeted by chocolate strawberries for Valentine’s Day. Bed was clean and comfortable

    Stayed in February 2024

  • Reviewed: January 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was pumping Music which was a lil loud at night

    Big Roms, had everything we needed

    Stayed in December 2023

  • Reviewed: December 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dog fee is really expensive ($100), bath tub is difficult to get in and out of for short people.

    Great location, wonderful staff, comfortable room.

    Stayed in December 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe King
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms smelled and felt like there was damp.. to the degree that I had a physical response.... there was a moldy feel even though the hotel seems brand new. I felt it was expensive for what it was.

    Location was great, decor downstairs was good and coffee place was cute. Room was clean.

    Stayed in July 2023

  • Reviewed: October 13, 2023

    9.0
    New hotel with a great atmosphere and facilities
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    The Emily felt new and was very clean and tidy. The hotel had a great atmosphere, nice restaurant, coffee shop, and a rooftop cinema! The hotel is opposite the Google office in Fulton Market, which felt like an up and coming area of Chicago.

    Stayed in October 2023

  • Reviewed: September 26, 2023

    9.0
    Nice rooms and friendly staff. Would stay again!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hallway carpet was a bit dark and gave impression of being old but perhaps wasn’t that old but colors made it look dirty or old. It’s on the pricy side.

    They were very friendly. Room was comfortable. They accommodated our early arrival which was super nice. The lobby area and coffee shop were very nice. Didn’t use rooftop terrace but heard it was very nice.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    9.0
    the Emily hotel is always a great place to stay. The staff is great, the accommodation are top notch
    • Business trip
    • Solo traveler
    • Executive King
    • Stayed 2 nights

    location is great. style of hotel is perfect!

    Stayed in September 2023

  • Reviewed: August 30, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Executive King
    • Stayed 3 nights
    • Submitted from a mobile device

    Sleek, modern, and spacious rooms. Friendly staff and nice amenities.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    7.0
    Great stay for quick 24 hr visit. All good except that bed was not comfortable.
    • Leisure trip
    • Couple
    • Double
    • Stayed 1 night
    • Submitted from a mobile device

    Price.

    Location!

    Stayed in August 2023

  • Reviewed: August 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower drain backed up (you would expect housekeeping or engineering would have noticed this and addressed it before another guest (us) had to experience it. Also, a couple of outlets did not work properly, again the expectation is for a proactive approach to these kinds of things.

    Location, staff, amenities

    Stayed in August 2023

  • Reviewed: July 5, 2023

    8.0
    Nice hotel in up and coming neighborhood
    • Leisure trip
    • Family with young children
    • Double
    • Stayed 1 night
    • Submitted from a mobile device

    Sink is outside the bathroom and lighting makes it hard to do make-up. Very dark.

    Close to restaurants and public transportation. Comfy beds.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    8.0
    Okay might revisit ?
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    TV didn’t work very only a few channels

    Convenient location

    Stayed in June 2023

  • Reviewed: June 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The outside area was beautiful but closed down too early. As did the downstairs bar

    Location was perfect!!!!

    Stayed in June 2023

  • Reviewed: May 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    dog friendly and clean. very cool furnishings.

    Stayed in April 2023

  • Reviewed: May 9, 2023

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms felt somewhat unfinished

    Location

    Stayed in May 2023

  • Reviewed: April 19, 2023

    9.0
    Loved this hotel! Worth it
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was neat and interesting. Loved the decorations. Roof top bar is fabulous

    Stayed in April 2023

  • Reviewed: April 18, 2023

    8.0
    Great hotel although we were unlucky enough to suffer noisy neighbours
    • Leisure trip
    • Group
    • Double
    • Stayed 3 nights

    Main drawback was the other guests. On two occasions I was awoken to what sounded like a frat party when the guests in an adjoining room arrived back in the early hours. I had to complain to the hotel staff. This seems to be a combination of less than ideal soundproofing (hard surfaces used for decoration) but also because the hipster location of the hotel (it's opposite a Google office) seems to have encouraged a certain type of "look at me having fun" guest. The location of the sink outside the bathroom is a bit weird (and possibly unhygienic). I'll put the noise issue down to bad luck and would stay here again.

    The hotel's facilities were generally very good and the staff were very pleasant and helpful. It's in an interesting part of the City and well connected for transport into the Loop via the L-line at Morgan (3 minutes), although there are plenty of bars and restaurants within walking distance. Housekeeping was good, although could be late in the day. Rooms are decorated in an urban-chic sort of way.

    Stayed in April 2023

  • Reviewed: April 17, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Executive King
    • Stayed 3 nights

    Lighting is a bit dark in the rooms

    Stayed in March 2023

  • Reviewed: April 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Parking accommodations and cost

    Stayed in April 2023

Showing 1 - 25

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