Reviews of Alexis Park San Francisco 3 stars
825 Polk Street, Tenderloin, San Francisco, CA 94109, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe had a very unpleasant experience during check-in. The receptionist insisted that we give her the PIN for our credit card and refused to let us enter it ourselves in order to pay a $150 deposit—an amount we found excessive. We were not offered any alternative, leaving us with no choice but to comply if we wanted to access the hotel we had already paid for. This approach felt unprofessional and uncomfortable, and it significantly spoiled the start of our stay.
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe TV and the shower.
I didnt like the area. It was sketchy
Dear Edeya Wilson, Thank you for your feedback! We're glad you found the TV and shower to your liking. We acknowledge your comment about the area being sketchy and regret that it impacted your comfort. Thank You, Alexis Park San Francisco Management
Dear Edeya Wilson, Thank you for your feedback! We're glad you found the TV and shower to your liking. We acknowledge your comment about the area being sketchy and regret that it impacted your comfort. Thank You, Alexis Park San Franc… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewI didn’t like much but was ok with the very basics which were there.
It’s in the shittiest part of the city… drug addicts and prostitutes hang out in the lot, lots of open air drug sales and panhandling at all hours of the day/night.
Dear Moskaloff, Thank you for your feedback. We appreciate you acknowledging that our hotel is a clean, basic spot. However, we sincerely apologize for your discomfort regarding the surrounding neighborhood. We understand your concerns about the activity and atmosphere in the area, and we assure you that we prioritize the safety and security of our guests within our property. Sincerely, Alexis Park San Francisco Management
Dear Moskaloff, Thank you for your feedback. We appreciate you acknowledging that our hotel is a clean, basic spot. However, we sincerely apologize for your discomfort regarding the surrounding neighborhood. We understand your concerns abo… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewIt was close to a lot of restaurants, stores and the regency ballroom.
Lots of homeless around but that’s pretty standard for the disgusting city of San Francisco.
Dear Andrew, Thank you for your feedback! We're glad you found our location convenient to many restaurants, stores, and the Regency Ballroom. We acknowledge your comment about the surrounding area. Thank you, Alexis Park San Francisco Management
Dear Andrew, Thank you for your feedback! We're glad you found our location convenient to many restaurants, stores, and the Regency Ballroom. We acknowledge your comment about the surrounding area. Thank you, Alexis Park San Francisco… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewclean, comfy beds, quiet for being in the middle of the city
no coffee pot
Dear Hall, Thank you for your feedback! We're glad you found our hotel clean and quiet, and appreciated the comfortable beds. We acknowledge your comment about the lack of a coffee pot. We hope to welcome you back for another pleasant stay! Thank You, Alexis Park San Francisco Management
Dear Hall, Thank you for your feedback! We're glad you found our hotel clean and quiet, and appreciated the comfortable beds. We acknowledge your comment about the lack of a coffee pot. We hope to welcome you back for another pleasant … Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewNothing at all
It was not clean. The shower was disgusting. It smelled. Homeless people all around.
Dear Martin, Thank you for your feedback. We are very sorry to hear about the extremely unpleasant conditions you encountered. We understand your concerns about the lack of cleanliness, particularly the state of the shower, the unpleasant smell, and the presence of homeless people in the surrounding area. We are taking immediate action to address these serious concerns. Sincerely, Alexis Park San Francisco Management
Dear Martin, Thank you for your feedback. We are very sorry to hear about the extremely unpleasant conditions you encountered. We understand your concerns about the lack of cleanliness, particularly the state of the shower, the unpleasant … Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewI was there for an overnight stay before cardiac surgery. It is only two blocks from the hospital which had a great deal to my picking it, as I could walk to the hospital.
Horrible area now. I lived in SF in the late 70's and I feel sorry for the Hotel owners as the area has filled with the detritus from the Market St crackdown.
Dear Terry, Thank you for your feedback. We're glad our hotel met your needs for your overnight stay before your surgery and that you appreciated our proximity to the hospital. We acknowledge your observations about the changes in the surrounding area. We appreciate your understanding. We hope your surgery went well and wish you a speedy recovery. Thank You, Alexis Park San Francisco Management
Dear Terry, Thank you for your feedback. We're glad our hotel met your needs for your overnight stay before your surgery and that you appreciated our proximity to the hospital. We acknowledge your observations about the changes in the … Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThere was no one at the front desk during check in time. I waited 30 minutes and nobody showed up. I had to book another hotel.
Dear Nancy, Thank you for your feedback. We sincerely apologize that there was no one at the front desk during check-in time, and that you had to wait 30 minutes and ultimately book another hotel. This is unacceptable, and we will address this immediately with our staffing procedures to ensure that the front desk is always staffed during check-in hours. We deeply regret the inconvenience and frustration this caused you. Thank you, Alexis Park San Francisco Management
Dear Nancy, Thank you for your feedback. We sincerely apologize that there was no one at the front desk during check-in time, and that you had to wait 30 minutes and ultimately book another hotel. This is unacceptable, and we will address … Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in February 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 16 October 2024 · Stayed in September 2024
Verified reviewReviewed: 2 October 2024 · Stayed in October 2024
Verified reviewRoom renovated and generally functional
WiFi worked only intermittently. Hot water poor in the mornings and showered lukewarm warm at best. Many homeless and trash and needles on the stairs
Dear Leigh, Thank you for your feedback. We’re glad you found the room inexpensive and functional for San Francisco. However, we apologize for the issues with limited services, unfriendly management, intermittent WiFi, and lukewarm water in the mornings. We also regret the poor condition of the surrounding area, including the presence of homeless individuals and trash. Your comments will be shared with the team to improve both the service and the environment. We appreciate your input and hope we can offer a better experience in the future. Thank You, Alexis Park San Francisco Management
Dear Leigh, Thank you for your feedback. We’re glad you found the room inexpensive and functional for San Francisco. However, we apologize for the issues with limited services, unfriendly management, intermittent WiFi, and lukewarm water i… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewThere is a convenient coffee shop with breakfast across the street. There are many restaurants in the area for breakfast, lunch, or dinner, and are walking distance.
The location has homeless loud noise and graffiti on surrounding buildings and vehicles. The area is known as the Tenderloin and is full of street trash, feces, and homeless people on the streets.
Dear Bernardo, Thank you for your feedback. We're glad to hear you had a good stay and enjoyed the convenience of nearby restaurants and coffee shops. However, we apologize for the surrounding area’s condition, including noise, graffiti, and homeless individuals. We understand how this affected your experience, and while some factors are beyond our control, we’ll continue to focus on offering our guests a comfortable and safe environment. We appreciate your input and hope to welcome you back in the future. Thank You, Alexis Park San Francisco Management
Dear Bernardo, Thank you for your feedback. We're glad to hear you had a good stay and enjoyed the convenience of nearby restaurants and coffee shops. However, we apologize for the surrounding area’s condition, including noise, graffit… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewCentral location in the city
The surrounding areas were disgusting. The staff literally asked us every time if we were staying there. Couldn’t remember their guests. Everything had layers of dust and grime. We asked for an early check in and the person on the phone just said “come by and we’ll see” and then hung up before they could elaborate what that meant. They listed on site parking but when we got there they said you can park if there’s space. They’ve also charged me an extra $150 and I can’t get a hold of anyone to answer what it’s for. Not worth the price already but the extra charge is just insulting and who knows if I get that money back.
Dear Daniel, Thank you for your feedback. We're sorry to hear about the poor communication, uncleanliness, issues with parking, and unexpected charges. It's concerning that the staff did not remember guests and that your early check-in request was not handled professionally. The extra charge and lack of explanation are unacceptable, and we will investigate this matter. Your experience does not reflect our standards, and we will address these concerns to improve our service. Please get in touch with us directly to resolve the billing issue. Thank You, Alexis Park San Francisco Management
Dear Daniel, Thank you for your feedback. We're sorry to hear about the poor communication, uncleanliness, issues with parking, and unexpected charges. It's concerning that the staff did not remember guests and that your early chec… Show more