Nothing

Location and room size was good

Stayed in August 2025

Restaurant is not on the property and the bar is small with limited bar bites.

Very clean, great staff.

Stayed in August 2025

I think this is quite pricy for what you get, as there are no extra services/breakfast and every single thing has an extra charge. But I guess that’s how it is in the US anyway

The bed was amazingly comfy, and great location

Stayed in August 2025

No restaurant, no breakfast in the morning at least on the weekend I was there

Convenient location, helpful, friendly staff; comfortable room

Stayed in August 2025

Restaurant closed on weekend!

Lovely property, great neighborhood, close to the L

Stayed in July 2025

I booked this property through booking. I found the original pricing for the property competitive. Once I booked I got an email from Sonesta about a mandatory 30 dollar per night fee. That would add another 90 dollars for a three night stay. At this point, I could have cancelled the booking but I already spent an hour searching for rooms and I didn’t want to restart the process. I really think Booking should have included it in the original fee. Just in case you wondered, the 30 dollar fee gets u 2 bottles of water daily, coffee and scones, the use of the internet and $10 daily credit at their expensive restaurant. There is hardly anything at the restaurant for $10, it is another way to get u in the restaurant . One last thing, you will also be greeted with a $300 hold on your credit card for incidentals. They will release this after checking out.

The room had everything that it needed. Everything worked. Beds were very comfortable. the staff was friendly and the property seemed very clean.

Stayed in July 2025

The bathroom, the shower and no area to place toilet bag and do your makeup

The staff, cleanliness, location

Stayed in July 2025

Breakfast menu was pretty limiting especially for those that have food allergies or intolerances.

The location to downtown and some of the more touristy things to do in Chicago. The room was comfy but a but small, bit overall it was a good experience.

Stayed in April 2025

The staff is very friendly. The location is good, suitable for someone who doesn’t want to stay too close to the hustle and bustle but still has access to the central tourism spots within 15 minutes’ walk. It’s next to the Palace Theatre, so don’t miss the chance to watch a show at night. Most importantly, if you want to explore Art Deco, this is the hotel you should stay at as it’s one of Chicago's representative Art Deco buildings!

Stayed in July 2025

No free coffee & wouldn’t allow late check out

Convenient

Stayed in July 2025

Walls were thin, and we seemed to be next to a staff room so we could hear through the walls from early hours.

Great location in Chicago Loop for walking to most parts of Chicago city. Good sized room, clean presentation. Bar/restaurant offered a good choice of food.

Stayed in June 2025

Room a little dated and bed not particularly comfortable. Noisy as road outside has train service and air con. Pricey for what it is.

Location in loop so quite close to attractions. Room large. Free coffee in the morning.

Stayed in June 2025

Between the hours of 10-11AM, avoid the elevators at all costs! Wow, I've never waited so long in my life to get onto an elevator. Also I've come to find that every hotel in Chicago is way too overpriced, complete money grab.

The hotel is nice, staff is nice, wifi works great, walking distance to some tourist attractions, restaurants and bars. AC worked, bedroom itself was clean and spacious. Overall great experience, just your basic hotel.

Stayed in June 2025

Minor things like damage to a wall in our room from a door nob or the hours/ availability of dining services.

I love the style and the staff are always so helpful and kind!

Stayed in June 2025

The air conditioning seemed to add humidity--not take it out of the room.

The staffing is excellent and the location made it easy to visit places on our list.

Stayed in June 2025

Nothing all except for the deposit I have to pay

Despite my issues with the booking and money, they sorted out

Stayed in June 2025

Prices have gone up of course so using the so-called ten dollar a day credit as part of the daily $$$$$$ resort tax now seen in every big city, no longer gets you much and they changed the options for what you can use it on since last trip. Food items we used to order no longer offered. Advertised scones from 2:00-4:00 were not available after rushing back to hotel in the afternoon. First come-first serve it would seem with no monitoring. Coffee urns moved to treacherous up and down stairs access only inside back room.

Location, location, location. Nowhere could be more convenient. One block to the L going and coming to O'hare. Theaters two blocks, stores five blocks, busses to everywhere a few blocks.

Stayed in May 2025

Good location, walking distance to many atractions and also public transit. We had a room on inner part of the hotel, no view but very quiet. Room was big, clean and comfortable. Effective and polite staff. Loved that the Starbucks was right in the same building, very comvenient.

Stayed in May 2025

Beds so uncomfortable and shower not as good as expected

Location close to the action

Stayed in June 2025

NA

Clean, friendly and in a good location.

Stayed in May 2025

The property was beautiful and Shaheed was the best worker I could have asked for. He was very welcoming upon arrival he immediately made me feel at home. Shaheed was helpful with restaurant as well as letting me know the best attractions. Shaheed was very helpful . My mother had to be rushed the hospital and Shaheed assisted us with getting her to the ground floor. We love Shaheed ‼️

Stayed in May 2025

I really don't like hotels that use a resort fee to obfuscate their actual costs. Would absolutely support a nationwide ban on this practice.

Hotel is well located in theater district of Chicago and usually an easy walk to area attractions. Staff was friendly and helpful. Hotel itself was unique and well appointed.

Stayed in May 2025

It was like an 80s version of Art Deco.

Location. The staff.

Stayed in May 2025

It’s fairly expensive There is a daily cost involved in the room

Nice building Next to a metro station Close to the river walk Nice bar

Stayed in April 2025