Reviews of Americas Best Value Inn & Suites-Birch Run 2 stars

Clean rooms and reception area. Friendly staff and decent breakfast.

my fiancée and i like the location

The broken chair in our room, hearing the other visitors next door making a ton of noise

Location

Needed more updating

If I eat breakfast, it looked very good

Stronger coffee lol

The staff was ideal, they make the stay pleasant

Update the bathroom in the room, the toilet was not for adults, the sink is old, dated and no plug to fill up the sink, the water pressure in the shower was poor.

The room was big with table, chairs & refrigerator.

The carpet was dirty, left our feet very dirty! The woman at the front was not very friendly at all. There was not enough coffee packets in the room for two nights stay for four people.

Our room was huge! Very comfortable! Staff was great! Would stay here again!!

Staff were excellent. Room was clean. Location was convenient.

Had a bit difficulty closing the room door. Took some effort on occasion. Was loud as a result

The fact that we were staying for 2 days & in order to get into our room early(which it ended up we only got in 45 minutes early)that we had to pay an xtra 10.00 ... Any other time I've stayed 2 or 3 days other hotels dont have an xtra upcharge

Linens were of good quality and plentiful. Husband is a maintenance man and checked the air filter and it appeared to be recently changed. Bathroom sink countertop was large enough to keep small toiletries on.

Maintenance man noticed vinyl trim around vents on HVAC unit were easily displaced. He bought two rings for the shower head because it would not stay in place and kept pointing toward the floor. There were no towel racks. Used towels stayed wet the entire stay. Outside of tub was too high for a slightly handicapped person to step into. Nothing to prevent slippage. Would have preferred a step-in tub/shower stall. Could have used a higher toilet. Had to use own raised toilet seat. Thought they should have been present in an "accessible" room. Bottom of floor lamp looked dirty. Refrigerator door had no rod on bottom and could not be used. Toiletries lacking.

Very pleased with the service

Location is super convienent and close to everything. Very easy to find and plenty of parking.

Staff was fine, but not professional or concerned with giving costomer service. Charged for early check-in and walked in to unfinnished room. Same happened to 2 other check-ins that I witnessed. ( I did get a refund) In the room, I could hear everything in the halls (staff used loud walkie-talkies) and, unfortunately, in the rooms beside me. The rooms show their age, but are adiquate. I payied just over $120 total. Would have been happier if I paied $70.

The bedroom and restrooms were crystal clean, with comfortable bed. Staff was kind and friendly, especially at the breakfast room. Hotel is dog friendly, with some green area around for dog walking. There are also some restaurants/chain across the street.

There was a strong smell of moist in the room, apparently only in the room and not in the corridor. I am unsure where that came from, but next morning my throat wasn't in good shape. Breakfast was very simple as well.

The hotel clerk was lovely and tried her best.

The hotel clerk tried her best but the property is noisy and not nice at all There is no elevator. The beds were uncomfortable. And the room was not that clean. We noticed the police were called but there was no explanation as to why. There were fights in the hall and we were afraid to leave our room