Reviews of Americas Best Value Inn and Suites St. Cloud 2 stars
520 Highway 10 South, Saint Cloud, MN 56304, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation
Dear Guest, Thank you for choosing Americas Best Value Inn & Suites in St. Cloud, MN. The team is delighted you had a positive experience and looks forward to welcoming you back in the future. ABVI Staff
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewNo toilet paper, no hangars in the closet, pool wasn't working, nowhere to go take a walk, wake up call was late
Dear Wilson, While it was nice to host you, we are distressed that you did not enjoy your stay. As far as the pool not in order, it says right on the website that the pool is closed due to maintenance. If you ran out of toilet paper, you could have asked the front desk for a roll and they would have given you a roll of toilet paper. There is a walking path right across the street that you can take a walk-on. The front desk gentleman was probably busy with guest and he got to it when he was available. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Wilson, While it was nice to host you, we are distressed that you did not enjoy your stay. As far as the pool not in order, it says right on the website that the pool is closed due to maintenance. If you ran out of toilet paper, you c… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in March 2025
Verified reviewPrice
Maintenance and staff don’t know anything just sitting in the front
Dear Jay'Asia, , While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Jay'Asia, , While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was… Show more
Reviewed: 3 February 2025 · Stayed in December 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewKelly the night clerk was OUTSTANDING. She asked people their room numbers and then called them by name. She was VERY helpful, too. Seemed to make every person feel important.
Food on the floor of the bathroom and packaging materials on the carpet. No Light bulb in lamp.
Dear Ms. Beckman, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Ms. Beckman, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was no… Show more
Reviewed: 19 October 2024 · Stayed in July 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewNot much
The room was dirty Pillow case had someone else’s hair on it Beds Were not comfy Floor/carpet felt sticky.
Dear Heidi, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Heidi, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to y… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewClarify that pool and hot tube are in disrepair, fact to neglect that in booking. Then the fact that couldn't get a refund couse we mentioned pool and the owner or clerk put on paper no refund. Not knowing at that time the pool was broken and we were forced to stay there never agin terrible I wouldn't recommend anyone to stay there ever especially for the cost way to much for nothing seriously nothing 😕
Lack of communication entrapment because the truth wasn't disclosed on web that pool and hot tub was broken or closed due to disrepair or other
Dear Steven, While it was nice to host you, we are distressed that you did not enjoy your stay. It is on the websites that the pool is temporarily closed, right in the middle of the site (Most popular amenities ~ Indoor swimming pool (temporarily closed); Non-smoking rooms; Facilities for disabled guests; Free Wi-Fi; Free parking; Family rooms). We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Steven, While it was nice to host you, we are distressed that you did not enjoy your stay. It is on the websites that the pool is temporarily closed, right in the middle of the site (Most popular amenities ~ Indoor swimming pool (temp… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe hotel was very quiet so that was nice, no one bothered you. The staff were decent while checking in but very friendly checking out. The location was in a fair spot but cloudve been better. All in all it was decent to stay there but probably would choose better next time.
The room didn't look clean. The carpet was dirty and garbage was under the beds. The pool wasn't open and the ice machine was broken.
Dear Emily, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. The pool closure is on the reservation web sites that it is temporarily closed due to maintenance. The ice machine we are waiting on parts to get it fixed. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Emily, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. The pool closure is on the reservation web sites that it is temporarily closed due to mainten… Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewIt was quiet and calm
The room wasn’t vacuumed there was garbage under the nightstand and bed, as well as the bathroom sinks drain was not connected for some reason so it just fell on the floor, bed and pillows had stains I hope they were washed but they need bleach for sure.
Dear Gabrielle, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Gabrielle, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not … Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewSmells like pot
Dear Mike, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Mike, While it was nice to host you, we are distressed that you did not enjoy your stay. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to yo… Show more
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewNothing
Everything the pool was closed area was condemned buildings. Didn't stay there but still had to pay for both nights would not recommend at all
Dear Rambo, While it was nice to host you, we are distressed that you did not enjoy your stay. The pool is temporarily closed due to maintenance. There is no condemned buildings associated with the hotel. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Rambo, While it was nice to host you, we are distressed that you did not enjoy your stay. The pool is temporarily closed due to maintenance. There is no condemned buildings associated with the hotel. We pride in the safety and securit… Show more
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewNothing - we walked out without staying here.
We were just needing a place to sleep on our way through town and booked last minute for an 11pm arrival. We couldn't stay - the hotel and room smelled terrible and the bedding was soiled. They don't even offer pillowcases on their old dirty pillows, just a worn, dirty sham I wouldn't touch, let alone sleep on. We ended up walking out and having to find and pay for another hotel late at night. Booking.com should not offer this location and we should not have to pay for the full night to cancel when the room was too smelly and dirty to use. They also required a CASH damage deposit, even though they had our credit card info through the booking, which seemed very shady (We did get the cash back). We are waiting to hear back from booking.com customer service on making this right.
Dear Angela, , While it was nice to host you, we are distressed that you did not enjoy your stay. When we receive an online reservation, the reservation company sends a virtual card, so no therefore, we did not have your personal credit card on file. We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Angela, , While it was nice to host you, we are distressed that you did not enjoy your stay. When we receive an online reservation, the reservation company sends a virtual card, so no therefore, we did not have your personal credit ca… Show more
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewNothing
Scary location, seemed unsafe. Dirty room, had to switch because of crumbs on bedsheets. New room reeked of smoke. Hairs on toilet seat. Awful pillows. Absolute worst night's sleep. If it wasn't 2am there's no way we would've stayed.
Dear Carrie, While it was nice to host you, we are distressed that you did not enjoy your stay. We are a reputable and family oriented business We pride in the safety and security of our guests. Please accept our apology for the shortcomings for any service you received that was not to your expectations. Thank you for your helpful feedback and all the best to you. ABVI STAFF
Dear Carrie, While it was nice to host you, we are distressed that you did not enjoy your stay. We are a reputable and family oriented business We pride in the safety and security of our guests. Please accept our apology for the shortcomin… Show more
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewNot really much I liked. Free Wi-Fi and the closeness of it to where I was working was great.
The staff-front desk guy at check-in was nice but counted my cash deposit for incidentals about 12 times. The front desk lady at check-out was terrible, I checked in at almost midnight and drove from Wisconsin then worked all day and night, we didn’t get out for the room until 11:15am-the lady said to me “Check out is at 11am.” I apologized and my step-son said “It be nice if there was an alarm clock in the room.” (MOST hotels have alarm clocks) This rude lady said back to him “Well you have a phone don’t you?” LIKE WHAT-how rude! She proceeded to slam drawers as she was getting my cash deposit back to me. Very unpleasant- plus I had to wait 10 minutes for her to even come check me out because there was NO ONE anywhere to be found! Price was not worth the room which had a funny, gross smell. No alarm clock, beds were hard, pillows flatter than pancakes. I slept on top of the sheets/comforter. Will not stay here again if I’m ever in Minnesota again…. No wonder the rating is so bad…
Dear Jenna, While it was nice to host you, we are distressed that you did not enjoy your stay. Yes, policy is that check out is by 11 am - if you choose to check out later, you can come to the front desk and pay an additional $20.00 and then check out would be by 1pm. It was 11:45 when you checked out, you stated that you tried but you overslept The alarm clocks are taken by guests, We do apologize for this inconvenience. Things get busy at the Front desk as people do not check out on time so therefore front desk needs to go check the rooms after 11 am on this situation to see if they are extending their stay or they are checking out, so therefore there is not always someone at the desk. While it was nice to host you, we are distressed that you did not enjoy your stay. ABVI Staff
Dear Jenna, While it was nice to host you, we are distressed that you did not enjoy your stay. Yes, policy is that check out is by 11 am - if you choose to check out later, you can come to the front desk and pay an additional $20.00 and th… Show more