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Reviews of Americas Best Value Inn Charlotte 2 stars

828 East Shepherd Street, Charlotte, MI 48813, United States

#2 of 3 hotels in Charlotte

Guests' Choice

Review score

Based on 188 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    7.7

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 26 August 2025

    7.0
    So so
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No extras

    Location

    Stayed in June 2025

  • Reviewed: 18 August 2025

    7.0
    A good place for just an overnight stay in a comfortable bed for great value.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    A few more pasty or cereal options might have been nice. It took quite a long time for hot water to reach the shower, but we were in the very last room on the floor. Must not have the recirculating hot water system.

    Great value, comfortable room, nice staff. Looks like an older facility that has been nicely updated. Decent but limited breakfast options, but expected for the price.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    The good...the bad...the ugly...
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    The cleaning staff. They were rude and lazy. I cleaned my bathroom after finding some...let's just say, they need to do better. I asked for a rag so I could clean and was asked what was wrong. I explained and showed pictures. Darlene and Jackie handled the situation but then the cleaning staff was rude afterward.

    Darlene. She was so nice and helpful. The only decent person working there that I interacted with directly. The hotel being pet friendly was the reason I chose to stay at this location.

    Stayed in August 2025

  • Reviewed: 25 July 2025

    9.0
    Clean, convenient hotel where I will stay again.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. There were some noisy guests with children up very late and very early yelling in the hall, but that’s not the hotels fault.

    Clean, smelled nice. Conveniently located. Nice to have frig and microwave in room and 24 hour coffee in the lobby.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    quiet, economical.

    Stayed in July 2025

  • Reviewed: 27 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the location and price were perfect for us as the trip was straight up and back for a granddaughter's birthday party

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    stayed one night mostly to sleep. had no issues checking in or out.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    everything was clean, relatively quiet. everyone was friendly.

    Stayed in June 2025

  • Reviewed: 8 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They were able to accommodate my check-in time.

    Stayed in May 2025

  • Reviewed: 24 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    The temperature in the room. We had the temp set on 65 and the unit in the room kept kicking on and it was heat. We finally had to shut it off. Temp of the room was 77.

    The location and the hotel was pretty quiet. The room was clean and staff was friendly

    Stayed in March 2025

  • Reviewed: 24 February 2025

    9.0
    Clean, Quiet, Comfortable
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Just wish breakfast was served a little later than 9 am, but other than that, it is always a nice stay for us.

    Clean, quiet, and comfortable, courteous staff who always fills our needs! Good selection of continental breakfast and great coffee!

    Stayed in February 2025

  • Reviewed: 15 February 2025

    8.0
    A necessary stop along the way.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night

    The fact that there was no way to cancel or change the date, even though I did not want to!

    it was right off the highway and close to all I wanted

    Stayed in February 2025

  • Reviewed: 25 October 2024

    9.0
    Try it you'll like it!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Easy access from the highway. Great val7e for the money!

    Stayed in August 2024

  • Reviewed: 7 October 2024

    7.0
    Great place to stay close to Lansing.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Everything was as it should be.

    Friendly staff and excellent room.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    8.0
    Comfort and Convenience
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that there were no elevators. So having to carry luggage up and down a flight of stairs wasn't favorable. Also it didn't have an iron or ironing board but it was a very nice and clean hotel.

    Staff was extremely friendly. The parking lot is large and very convenient and being clear of stragglers made us feel even safer. The hotel was very clean and welcoming.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    It was a pleasant stay and good area to where I was visiting!
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Using way too much disinfectant spray and made the whole hotel and rooms with a strong odor.

    Being older is was clean and the staff was very friendly and helpful!

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    We were only there for about 8 hours, just to sleep. Definitely would stop again if needed
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was nice and cozy for a quick trip. Huge bonus with the breakfast, very good.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    It was relaxing. Had a good stay. The staff was very friendly.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The room was not really accommodating for handicap people with portable chairs. Could not get him in bed on the side he liked.

    Breakfast was good.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    9.0
    Great value for the money
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Very clean property. Frank was welcoming. Nothing fancy, just a great place to put your head down for the night.!

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    I will always stay there when I’m visiting my daughter in Charlotte. Extremely friendly to my mini golden doodle.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Somewhat dated

    Location, the friendly staff, and definitely the cleanliness

    Stayed in August 2024

  • Reviewed: 9 August 2024

    9.0
    Easy, cool, peaceful, quiet, safe and memorable would be the short of it.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights

    The only thing is we just happened to have a room that had a plumbing issue. We did not call management because we could take care of it on our own. We could see how maybe a guest staying in that room might not be as cool about it so when we filled out a survey and left it, we did mention the issue. We thought it was totally minor.

    The management was courteous and friendly and eager to help. Genuinely interested in us. The housekeeping staff was eager to help us with extra towels without hesitation. We did not have breakfast there but the coffee was good and plentiful. It was quiet at night and we never had a worry about anything.

    Stayed in August 2024

  • Reviewed: 26 June 2024

    7.0
    Comfy and Friendly.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The running toilet and tiny counter space in bathroom.

    Very friendly and helpful staff. Room small but clean and comfortable. Ongoing issue with leaky toilet running constantly during our stay. I would stay again because the beds were so comfortable Some kind of grab bar needs to be installed by toilet/tub.

    Stayed in June 2024

  • Reviewed: 20 May 2024

    9.0
    Great!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Nothing that I can think of! Everything was as expected, and we well cared for during our stay.

    Hotel was very well located just off the highway but it was very quiet! The room was clean and well cared for. Staff was informative and helpful for everything we needed. Certainly will stay again if in the neighborhood.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    9.0
    Good Value for a shirt stay.
    • Leisure trip
    • Family with young children
    • Queen Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and comfortable, staff was friendly and very accommodating, coffee was excellent, good variety of bagels and muffins, fresh fruit and oatmeal, good value for a short stay.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Comfy room and decent breakfast, perfect place to stay when going to the Nordic Fire Festival.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights

    The only thing that could be improved was to maybe put a thinner curtain in front of our window in addition to the thick one. We were on the first floor and if the curtains were open, everyone can look inside, especially at night. Also, I know that this can't be helped but we did hear some dogs barking at night, but that can be expected when they allow dogs (that didn't bother us much though).

    The room was clean, it was the perfect accommodation for the Nordic Fire Festival we attended as it was in walking distance. I loved that there was breakfast in the morning. They had coffee, tea, juices, bagels and a waffle maker, fruit and and the staff was very friendly.

    Stayed in February 2024

Showing 1 – 25

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