Reviews of Sleep Inn Franklin - Cool Springs 2 stars
4201 Franklin Commons Court, Franklin, TN 37067, United States

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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery clean and well-run place, reasonable rates, nice people, very convenient to almost anywhere in Franklin.
The Wi-Fi was not great, I had trouble with it. They tried to help, but concluded there was a problem with my laptop, which has never happened before at many different motels. If it turns out that it's my laptop's fault, I will withdraw this.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClean and updated
Our room had backplate from tv hanging off wall. Kind of dangerous
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery good
Very very good
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood location, Clean
Bright Lights from outside, curtains do not block it out
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFriendly staff good value nice breakfast
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewHandy to motorway we were travelling on and good value for money for an overnight stop. Room was generous size. We liked the design with bathroom sink separate to the bathroom. Comfortable bed with comfortable pillows.
Breakfast was included and was as described, however it wasn’t great. there are only two tables for seating and we noted we were the only ones who part took despite quite a number of rooms occupied. It was a cheap looking breakfast affair with a few preservative filled options with the only highlight being the coffee and a piece of fresh fruit. I found it rude that the manager and a service worker chose to come into the small area and talk in their native language with each other making us feel a little unwelcome and excluded.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI can see that they are working hard at fixing it up and updating. Value was great! I booked based on reviews and safe location which was a priority as someone who does not know the area.
I’m used to more quality hotels that’s why I felt like this was a downgrade but not a bad place for a quick place to sleep.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewClean, great location
N/A
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewRoom was very clean, the bed and pillows very comfortable, and the shower was great. Breakfast choices consisted of oatmeal, sweet pastries, two cold cereal choices, two types fresh fruit, yogurt, OJ et of course coffee.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe location to everything was great.
The beds were really hard. The breakfast was just basic.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified review