Reviews of Americas Best Value Inn Marshall 2 stars
100 Interstate 20 West, Bel Air, TX 75672-9708, United States
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Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewIs comfortable
The location is Soo confusing and outside of the facility is not clean
Thank you for taking the time to share your feedback with us.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewTerrible
The room was a motel
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your stay.
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewAvailable during long road trip
Bedbugs!
Dear guest We're sorry to hear about your experience. Your feedback is important, and we're looking into these issues.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe proximity to the interstate
It was dirty. The coffee pot still had dirty grounds in it. The non smoking room smelled like smoke. And although we did have a coffee pot, there were no packets to make coffee except for what was dried up and left over from whenever the room was used last. Disappointing
Thank you for sharing your thoughts with us. What you described is not typical of a stay with us, and we will be sure to share your feedback with our team to ensure that we continually strive to exceed the standards of the hospitality industry
Thank you for sharing your thoughts with us. What you described is not typical of a stay with us, and we will be sure to share your feedback with our team to ensure that we continually strive to exceed the standards of the hospitality indus… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewProximity to interstate.
It needed a lot of work. Ice machine did not work.
thank you so much for 10 for 10 see you soon
Reviewed: 1 December 2024 · Stayed in October 2024
Verified reviewReviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThe price
The location was not easy to find due to no signs being out, the lobby was closed so no contintal breakfast.
Dear Guest, Thank you for your feedback! We’re glad you found the price to be good, but we apologize for the difficulty you had in locating the hotel and for the lack of breakfast due to the lobby being closed. Your comments are important, and we will work on improving signage and communication about our amenities. We appreciate your insights and hope to provide you with a better experience on your next visit!
Dear Guest, Thank you for your feedback! We’re glad you found the price to be good, but we apologize for the difficulty you had in locating the hotel and for the lack of breakfast due to the lobby being closed. Your comments are important,… Show more
Reviewed: 17 September 2024 · Stayed in August 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewI liked how quiet it was, and homey.
I didn’t like that fact that the man changed my name from being on the room. As well as when I attempted to retrieve MY things out of there w
Hi Kyla, Thank you for sharing your experience. We're glad to hear you enjoyed the quiet and homey atmosphere of the hotel. However, we apologize for the inconvenience you faced with the name change in the room and the difficulty retrieving your belongings. This is certainly not the level of service we aim to provide. We will address these issues with our team to ensure better handling of such situations in the future. Thank you for bringing this to our attention.
Hi Kyla, Thank you for sharing your experience. We're glad to hear you enjoyed the quiet and homey atmosphere of the hotel. However, we apologize for the inconvenience you faced with the name change in the room and the difficulty retri… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewThe price was the only good thing about this place. But keep in mind, you get what you pay for.
The entire place was under renovation it seems. That's not their fault. They keep the front lobby locked and there's only a small door that customers can interact with the front desk through a small window. It's my guess that they've had unsavory guests so they can't trust people who go in and out anymore. Not sure what can be done about that, but it's pretty inconvenient. The new painting inside and outside was sloppy. In our room, there was paint splotches on the floor in front of the entrance. The rooms have all new paint and flooring, but the owners should get their money back from whoever painted, cause it was a messy job. The bathroom had dirt in the corners and a bug came out of the tub when I started the water. The shower curtain was stained and tattered. There was also no plastic shower liner so a lot of water spilled outside the tub. The bathroom towel had a hair stuck in it. The beds were comfortable enough but my comforter had old stains on it.
Dear Guest, Thank you for your detailed feedback. We're sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness and condition of the room. Renovations can be challenging, but we strive to maintain a high standard of cleanliness and comfort for our guests. We apologize for the inconvenience caused by the issues you encountered, including the painting quality, bathroom conditions, and overall room cleanliness. Your comments will be shared with our team to address these concerns and improve our service. We hope to have the opportunity to provide you with a better experience in the future.
Dear Guest, Thank you for your detailed feedback. We're sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness and condition of the room. Renovations can be challenging, but we strive to mai… Show more
Reviewed: 1 December 2023 · Stayed in November 2023
Verified reviewReviewed: 14 November 2023 · Stayed in November 2023
Verified reviewlocation good. price was good. i left a shirt and a coat in the room and i was able to send my son to retrieve my items fairly easily.
it was under construction. smelled like weed.
Dear Guest, Thank you for your feedback. We’re glad you found the location and price favorable, and that retrieving your belongings was straightforward. We apologize for the inconvenience of the construction and the smell of weed. We’re working to address these issues to ensure a better experience for future guests. We look forward to welcoming you back!
Dear Guest, Thank you for your feedback. We’re glad you found the location and price favorable, and that retrieving your belongings was straightforward. We apologize for the inconvenience of the construction and the smell of weed. We’re w… Show more
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewI did like the price. That was the main deciding factor for me. According to the pictures, I knew I was getting a "bang for my buck". I really enjoyed the fact that Smoking rooms were readily available.
THEY HAD ROACHES! The building itself is very ran down. The pool was half filled with lawn chairs and black water. Upon arrival, I WAS CHARGED TWICE FOR MY ROOM AND I AM STILL WAITING ON REIMBURSEMENT!
Dear David, Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our affordable rates and our accommodations for smokers. However, we are disheartened that we were unable to meet all of your expectations. What you experienced is not indicative of the high standards that our team strives to provide for our guests. Processing may take five to ten business days depending on your creditor and bank. We will be sure to use your feedback as points for improvement for our team.
Dear David, Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our affordable rates and our accommodations for smokers. However, we are disheartened that we were unable to meet all of your expecta… Show more
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewEverything. Place was falling down. Didn't stay bc it was so bad
Dear Gloria, We apologize for any disappointment you had with our accommodations. Your feedback is valuable to us, as we are committed to continually improving the guest experience. Our team will work together to make positive changes, and we hope you'll give us another try.
Dear Gloria, We apologize for any disappointment you had with our accommodations. Your feedback is valuable to us, as we are committed to continually improving the guest experience. Our team will work together to make positive changes, and … Show more
Reviewed: 14 September 2023 · Stayed in September 2023
Verified reviewI do not check in the place was terrible it looked like a bomb hit the place
This place was a disaster do not check in at all
Dear Guest, We are deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we regret that the condition of the property did not meet your expectations. We take such issues very seriously and will investigate thoroughly to address the problems you've described. Thank you for bringing this to our attention; your comments are crucial in helping us improve our facilities and service.
Dear Guest, We are deeply sorry to hear about your disappointing experience. Your feedback is concerning, and we regret that the condition of the property did not meet your expectations. We take such issues very seriously and will investig… Show more
Reviewed: 31 August 2023 · Stayed in June 2023
Verified review