42 Tunnel Road, Asheville, NC 28805 , United States of America
#16 of 75 hotels in Asheville
Guests' ChoiceBased on 2391 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
8.9
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Phyllis
United States of AmericaThe room was great! The staff was excellent
Stayed in May 2024
Reviewed: May 20, 2024
William
United States of AmericaN/a
Clean , location
Stayed in May 2024
Reviewed: May 18, 2024
Nancy
United States of Americathe hotel was clean, comfortable bed, an food breakfast.
Stayed in May 2024
Reviewed: May 10, 2024
Kaylee
United States of AmericaStaff was very nice, hotel was very clean
Stayed in May 2024
Reviewed: May 10, 2024
George
United States of AmericaNothing
Very good breakfast and service
Stayed in May 2024
Reviewed: May 8, 2024
Shelby
United States of AmericaThe hottub jets weren’t working, but that was it.
Staff was very friendly, location was good for us, super clean, breakfast great, pool was pretty nice too.
Stayed in May 2024
Reviewed: May 6, 2024
Montez
United States of AmericaEverything was nice.
The friendly staff, clean rooms and good breakfast and view from the room.
Stayed in May 2024
Reviewed: April 25, 2024
Carolyn
United States of AmericaFriendliness of staff
Stayed in April 2024
Reviewed: April 21, 2024
Andrea
United States of AmericaI believe the parking lot is a little bit confusing. The signs to get into the hotel area is not large enough. There are so many driveways before you get to the Hotel that it’s quite confusing
There were two ladies that were taking care of everyone in such a professional manner at breakfast. The back breakfast was maybe a step above some hotels for a free breakfast. It was good. Our room was very spacious and comfortable and clean.
Stayed in April 2024
Reviewed: April 16, 2024
Mary
United States of AmericaThe pillows were way too flat . Even the firm ones .
Room was great
Stayed in April 2024
Reviewed: April 12, 2024
Kimberly
United States of AmericaThe jacuzzi still was not working , no jets were working. I was there in December, and it was the same thing, just hot water, no jets
Great place. Super clean, friendly staff, great location to downtown .
Stayed in April 2024
Reviewed: April 11, 2024
Clay
United States of AmericaClean, accessible quickly to downtown
Stayed in April 2024
Reviewed: April 5, 2024
Sahar
United States of AmericaGreat location close to everything in downtown. Several Restaurants nearby.
Stayed in April 2024
Reviewed: April 2, 2024
Sue
United States of AmericaNothing
The living area of the suite and balcony access
Stayed in March 2024
Reviewed: April 2, 2024
Tracy
United States of AmericaThe hot tub was not working. Part of the reason I chose this hotel was for the hot tub.
Clean, comfortable bed, close to downtown.
Stayed in April 2024
Reviewed: March 30, 2024
Vanessa
United States of AmericaClean
Stayed in February 2024
Reviewed: March 26, 2024
Mary
United States of AmericaThe small luggage cart made it challenging to transport our stuff from/to our car without things falling off, especially because of the sloped parking lot surface and multiple speed bumps.
Location was good. Facilities were clean.
Stayed in March 2024
Reviewed: March 22, 2024
Scott
United States of AmericaNo recycling options. Plastic flatware at breakfast
Price and cleankiness
Stayed in March 2024
Reviewed: March 19, 2024
Jesse
United States of AmericaBreakfast needs more variety ( biscuits and gravy)
Stayed in March 2024
Reviewed: March 14, 2024
John
United States of AmericaStaff and the food was very nice.
Stayed in March 2024
Reviewed: March 11, 2024
Cathy
CanadaPedestrian access to area streets.
Clean, nicely renovated, friendly staff. No complaints really.
Stayed in March 2024
Reviewed: March 4, 2024
Maria
United States of AmericaBreakfast selection
Stayed in March 2024
Reviewed: March 4, 2024
Fiona
United States of AmericaNothing. Everything was excellent.
The hotel is convenient to attractions, restaurants and is nicely priced.
Stayed in March 2024
Reviewed: March 3, 2024
Russ
United States of AmericaLocation, Service, Room Cleanliness
Stayed in March 2024
Kota Kinabalu, Malaysia
Jackson, USA
Puerto Peñasco, Mexico
Novaglie, Italy
Hulhumale, Maldives
Rust, Germany
Budapest, Hungary
Busan, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content