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Reviews of Best Western River Cities This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

31 Russell Plaza Dr , Ashland, 41101-7082, United States

#2 of 8 hotels in Ashland

Guests' Choice

Review Score

Based on 100 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    9.3

  • Value for money

    8.3

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 2, 2025

    10
    Great place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    TVs are still being updated to include streaming but had so many regular channels it didn't matter The desk chair was not stable and I flipped backwards

    Incredibly courteous and helpful staff, especially Midge The luggage carts were awesome Great location Clean and comfortable

    Stayed in September 2025

  • Reviewed: August 31, 2025

    10
    Perfect place for a stay to rest up .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotels should adopt “true fees” was asked for a $50 deposit for incidentals at check in, assumed that may have been taken care of thru booking but was not for sure, & I understand that it’s standard like anywhere. But when they ran my card for it it was 3x the $50 fee. A hold that will be on my card for over a week. Just put the $50 deposit on the check in and return it later. $155 surprise at check in at 1230am isn’t fun.

    Easy to get to, clean and up to date. We arrived late after our event and I walked in and the staff member already had my stuff ready to go. Was very convenient. Figured I was one of the last to check in for the day.

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Pleasant restful stay for us sisters!
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was a little lacking. Muffins were stale. No other pastry selection. Hot food was only lukewarm. Great hot coffee and waffles!

    Very clean! Comfortable beds! Friendly and helpful staff! Wonderful shower!

    Stayed in August 2025

  • Reviewed: August 1, 2025

    8.0
    The hotel receptionist was very cordial, helpful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The variety of the breakfast was great. Food overall was decent.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    8.0
    Staff was probably the best I have ever dealt with.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No exhaust fan in the bathroom

    Location was great Clean but rooms could use a little extra

    Stayed in July 2025

  • Reviewed: July 19, 2025

    8.0
    KY Family Visit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The doors to the rooms had smudge marks and gave the appearance that it may be dirty. If you used a magic eraser to tidy up the doors, it will go a long way in improving the looks. First impressions are everything

    Great location. Affordable.

    Stayed in June 2025

  • Reviewed: July 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was hard

    Super clean friendly staff

    Stayed in July 2025

  • Reviewed: July 7, 2025

    9.0
    It allowed us comfort and rest. Just what we needed, for the time we were there
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool has hour restrictions. There is no lifeguard on duty EVER so this should not be restricted like it is. *Maybe change your rule “from sunrise to sunset”. I love to wake up early and take a swim. At like 7-730, not 9am.

    Easy check in. Free breakfast.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    We were very satisfied with everything and will stay again when we visit family
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Would not change anything

    The remodel was great and the staff were very friendly

    Stayed in July 2025

  • Reviewed: June 24, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing I didn't like

    Great location

    Stayed in June 2025

  • Reviewed: May 30, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly staff

    Stayed in May 2025

  • Reviewed: May 26, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No boxes of tissues in room

    Staff and cleanliness of room

    Stayed in May 2025

  • Reviewed: March 10, 2025

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    In a very good location

    Stayed in March 2025

  • Reviewed: March 10, 2025

    10
    Excellent facilities, very clean, and friendly staff A+++
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night

    The only down side was that they very limited dining room seating. We ate a little later to avoid the crowds. The hotel was filled to capacity.

    The location was very good. It was centrally located, and very close to the entertainment, shopping and restaurant venues. This was our second stay here and it was as wonderful as the first.

    Stayed in March 2025

  • Reviewed: February 12, 2025

    10
    Exceptional
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 4 nights

    Es confortable y agradable

    Stayed in February 2025

  • Reviewed: February 9, 2025

    10
    Exceptional
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 3 nights

    It's comfortable and very clean

    Stayed in February 2025

  • Reviewed: January 8, 2025

    9.0
    Pleasant stay, would stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bathtub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ice machine only on first floor Not as close to the interstate as I normally would like.

    Clean hotel, real breakfast and not the prepackaged stuff. Orange juice and apple juice tasted store bought and not like other hotels that have a weird cardboard taste. Staff was very friendly and the Mexican restaurant next door was tasty!!

    Stayed in January 2025

  • Reviewed: January 3, 2025

    10
    Exceptional stay beyond expectations!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night

    NA

    The entire appeared to be very clean and well maintained. The walk-in shower was spacious with great water pressure. The room has excellent amenities including a large television with a wonderful selection of channel offerings. The beds were very clean and comfortable. The heating/air conditioning unit was quiet and in working order. Breakfast dining was very clean, well organized, with a variety of hot and cold food options. Overall, we had an EXCEPTIONAL stay.

    Stayed in December 2024

  • Reviewed: December 11, 2024

    10
    Very nice!
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was just slightly uncomfortable for me. I like my bed more on the firmer side and there's were more to the softer side, but that's literally the only knock I can say about my stay

    Room was nice and clean. I was there for nearly a week for a family funeral. Was there longer than I had planned. They extended the stay without any issue and even gave me a bereavement discount. (I didn't taste the breakfast so I can't comment on it)

    Stayed in December 2024

  • Reviewed: November 21, 2024

    10
    It was wonderful!
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We only had 2 towels in the bathroom. Granted we only stayed for 1 night, but it would have been nice to have a fresh towel for our morning shower. But this is nit picking. I'm sure if I would have went to the front desk and asked for 2 more towels they would have been provided. I was just being lazy.

    It was clean. The staff was very friendly. The breakfast was good. I also bought a few sodas from their market and they were very reasonably priced.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    9.0
    Exactly what we needed and exceeded expectations
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator dings very loud at all hours of the night. Breakfast ends a little early

    Clean, good staff, updated look.

    Stayed in November 2024

  • Reviewed: November 10, 2024

    10
    Loved this clean, updated hotel!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The staff who checked us in were super nice. Both the hotel lobby & our room were both very clean. The hotel is nice & updated. We stayed there to go to a concert and we were less than 10 minutes from the venue, which was perfect.

    Stayed in November 2024

  • Reviewed: November 6, 2024

    10
    Awesome and comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bathtub - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing we didn’t like was the eggs for breakfast: eggs mixed with cheese and sausage….to runny not cooked done enough

    Everything and everyone was awesome

    Stayed in November 2024

  • Reviewed: October 25, 2024

    9.0
    Would stay here again. Property met my expectations.
    • Leisure trip
    • Solo traveler
    • King Room with Walk-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing negative to say.

    I’ve stayed here once before. Seems like a good option in the area. Staff member on the front desk was great.

    Stayed in October 2024

Showing 1 - 25

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