Reviews of Holiday Inn Express Hotel & Suites Bainbridge by IHG 2 stars

Dear Jeri, Thank you for taking the time to share such a detailed and thoughtful review. I sincerely appreciate both your compliments and your constructive feedback it’s through insights like yours that we’re able to improve our guest experience. I’m glad to hear you enjoyed the spacious layout of the 1-bedroom King suite and that the refrigerator met your expectations this is a small but meaningful convenience that can make a big difference, especially for longer stays. I also appreciate you pointing out the discrepancy with the refrigerator in your friend's double queen room; that’s certainly something we need to look into for consistency across room types. Your comments regarding the dusty bathroom vents, the underperforming bedroom A/C, and the lack of an ironing board in your suite are absolutely valid and will be addressed with our housekeeping and maintenance teams immediately. The condition of the toilet and shower head is unacceptable, and I do apologize that this was overlooked prior to your arrival. We hold our cleaning standards to a much higher level, and it’s clear we missed the mark in this instance. The odor and floor moisture you described, along with the slippery tile, suggest potential humidity control issues that we will also have our engineering team investigate further. And regarding breakfast, I’m very sorry it left you feeling unwell. We’ll review our offerings and food safety protocols to ensure this doesn’t happen to other guests. While I’m pleased to hear you found the hotel decent overall and recognize its value for the Bainbridge area, I regret that your experience didn’t reflect the standard you’ve come to expect as a frequent traveler. Your feedback is not only appreciated it’s essential, and we’ll use it to make meaningful improvements. We hope you’ll consider giving us another chance in the future. If you do, please don’t hesitate to reach out directly so we can ensure your next stay is more in line with your expectations. Warm regards, Chelsea S

Dear Jeri, Thank you for taking the time to share such a detailed and thoughtful review. I sincerely appreciate both your compliments and your constructive feedback it’s through insights like yours that we’re able to improve our guest exper… Show more

Dear Latrenda, Thank you so much for sharing your experience with us. I'm thrilled to hear that Matthew at the front desk made such a positive impact during your stay. His kindness and willingness to go above and beyond, especially when you were in a difficult situation without knowing anyone, truly reflects the level of care we strive to provide every guest. I’ll be sure to personally recognize him for his exceptional service. It’s wonderful to hear that you enjoyed your stay so much that leaving was the hardest part. We genuinely look forward to welcoming you back anytime, it’ll be our pleasure to host you again. Safe travels until then! Best wishes, Chelsea S

Dear Latrenda, Thank you so much for sharing your experience with us. I'm thrilled to hear that Matthew at the front desk made such a positive impact during your stay. His kindness and willingness to go above and beyond, especially when… Show more

Dear Peterson, Thank you so much for your thoughtful feedback. We're delighted to hear that you enjoyed your clean room and that breakfast hit the spot! It's especially heartening to know our team members made a positive impression Jessica Hurt in the breakfast area and Andrew at the desk truly appreciate your kind words, and we'll be sure to recognize them for their outstanding service. I also want to thank you for bringing the issue of handicap parking to our attention. Accessibility is very important to us, and your comment helps us identify where we need to improve. We'll be reviewing our parking availability to see how we can better accommodate all our guests. We look forward to welcoming you back soon! Best Regards Chelsea S

Dear Peterson, Thank you so much for your thoughtful feedback. We're delighted to hear that you enjoyed your clean room and that breakfast hit the spot! It's especially heartening to know our team members made a positive impression … Show more