Reviews of MCM Eleganté Hotel & Conference Center 4 stars
2355 I-10 South, Beaumont, TX 77705, United States
Loading
Guests also reviewed these properties:
Levanto, Italy
Rome, Italy
Kuah, Malaysia
Trieste, Italy
Naples, Italy
Malvières, France
Novalja, Croatia
Ilford, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewRoom was clean...
Elevator was broke and no snack machine anywhere...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewElevators not working, had to use the service elevators
Dear Mr. Gary, Thank you very much for staying with us. We truly appreciate your business and the opportunity to serve you. We understand how inconvenient it must have been to navigate the hotel without access to our front elevators. Please accept our sincerest apologies for this disruption. We want to assure you that we are working diligently to resolve the issue as quickly as possible. Thank you again for your patience and understanding. We hope to welcome you back soon under more favorable circumstances. Warm regards, Chandler M. Front Office Manager Mcm Elegante Hotel
Dear Mr. Gary, Thank you very much for staying with us. We truly appreciate your business and the opportunity to serve you. We understand how inconvenient it must have been to navigate the hotel without access to our front elevators. Plea… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean room plenty of towels
Air compressor shutting off and on every 20 mins loudly throughout the night and breakfast ending at 20 mins til 10 and not 10 am as advertised when I asked why I couldn't make a plate before all of that food was tossed out I was told "sorry ma'am should of been here by 930" ...rude and unacceptable if you offer breakfast til 10 am you should serve it til 10 am I was there by 940 due the fact I had to wait on the service elevator...because your main elevators are out of order so everyone at the hotel had to wait in line to get in and out . DO BETTER FOR THE PEOPLE PAYING TO BE THERE ...IF IT Weren't FOR US ....YOU WOULDN'T BE IN BUSINESS
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI am working on a project that is a short drive form this location. The breakfast is convenient enough for me to get something to eat before starting my day.
The elevators are not working properly. Room service is sometimes inconsistent. I am handicap and have trouble walking, The llate check in sometimes can be a problem after a 5 hour drive to Beaumont.
Dear Mr. Senigal, Thank you for taking the time to share your feedback—we truly appreciate your business and the opportunity to serve you. I want to sincerely apologize for the inconvenience caused by our elevators being out of service. Please know that we are working diligently to resolve the issue as quickly as possible. Regarding your check-in experience, our standard check-in time is 3:00 PM. If you experienced a delay beyond that, please accept my apologies, as that is not the level of service we strive to provide. We value you making us your home away from home, and I want to assure you that every concern you’ve brought to our attention will be addressed with our management team. Again, thank you for your business. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Chandler M. Front Office Manager MCM Elegante Hotel
Dear Mr. Senigal, Thank you for taking the time to share your feedback—we truly appreciate your business and the opportunity to serve you. I want to sincerely apologize for the inconvenience caused by our elevators being out of service. P… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewHot foods were hot. Fresh fruit not sweet
Outdated furniture. Regular elevator out of order.
Dear Ms. Mildred, Thank you so much for your feedback. We truly appreciate your business and the opportunity to serve you. I also want to sincerely apologize for the inconvenience caused by our elevator situation. Please know that we are working diligently to resolve this issue as quickly as possible. Every concern you’ve shared has been documented and forwarded to our management team for review and action. We hope that these inconveniences will not deter you from staying with us again in the future. Thank you once again for choosing the MCM Elegante Hotel—we look forward to welcoming you back. Warm regards, Chandler M. Front Office Manager MCM Elegante Hotel
Dear Ms. Mildred, Thank you so much for your feedback. We truly appreciate your business and the opportunity to serve you. I also want to sincerely apologize for the inconvenience caused by our elevator situation. Please know that we are … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location right off the highway is nice. The room clean and organized. The shower had nice water pressure and was hot.
The public elevator was not working, so we had to use the service elevator and it was dirty, had a wet towel on the floor outside of the elevator. The door to the bathroom in our room would it close all the way. The A/C did not get as cold as expected. The hotel location is good as long as there is not work being done on the highway, several times heard a loud noise from outside and not sure what was going on. The electric plugs were worn out and our phone charges would not stay in the outlet so they could charge. Hotel is a little outdated, employee told us it was a 4 star hotel and was once a Hilton, it might have been a 4 star hotel back then but not today.
Dear Ms. Tammy, Thank you so much for your feedback and for choosing to stay with us at the MCM Elegante Hotel. We truly appreciate your business. We would like to sincerely apologize for the inconvenience caused by our main elevators being out of service and for the need to use the service elevator during your stay. Please be assured that we are working diligently to have the issue resolved as quickly as possible. We also want to extend our apologies for the issues you experienced in your room. These concerns have been brought to the attention of our management team, and we are taking the necessary steps to ensure they are addressed promptly. We truly hope this experience will not deter you from staying with us again in the future. Thank you once again for your valuable feedback and for giving us the opportunity to improve. Warm regards, Chandler M. Front Office Manager MCM Elegante Hotel
Dear Ms. Tammy, Thank you so much for your feedback and for choosing to stay with us at the MCM Elegante Hotel. We truly appreciate your business. We would like to sincerely apologize for the inconvenience caused by our main elevators bei… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewEverything was good, especially breakfast
Dear Mr. Ardak, Thank you so much for your feedback we truly appreciate your business!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHorrible breakfast / Everything broken and not working in the laundry room / pay to drink water / poor house keeping for rooms / small bottles for bath soap
Dear Mr. Bhola, Thank you so much for your feedback. We truly appreciate your business and the opportunity to serve you. I would like to sincerely apologize for the issues you experienced during your stay, particularly with our elevators and laundry service. Please know that we are working diligently to resolve these matters as quickly as possible. Additionally, your concerns regarding our breakfast service and housekeeping have been documented and shared with our management team for immediate review and improvement. We genuinely hope that these inconveniences will not deter you from staying with us again in the future. Thank you once again for choosing the MCM Elegante Hotel—we look forward to the opportunity to serve you better on your next visit. Warm regards, Chandler M. Front Office Manager MCM Elegante Hotel
Dear Mr. Bhola, Thank you so much for your feedback. We truly appreciate your business and the opportunity to serve you. I would like to sincerely apologize for the issues you experienced during your stay, particularly with our elevators … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe pool was great
Dear Ms. Reita Jeanne Thank you so much for your wonderful feedback—we truly appreciate you and your business. Thank you again for your rating and support. We look forward to welcoming you back soon! Warm regards, Chandler
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewOlder but well kept
Crowded! Hard to find, as there is construction going on around it.
Dear Ms. Pamela, Thank you so much for staying with us. We truly appreciate your business and the thoughtful feedback you’ve shared. Please know that your concerns have been brought to the attention of our management team, and we are actively working to address them. We’re especially grateful that, despite the minor hiccups during your stay, you still chose to give us a wonderful rating. Your understanding means a lot to us, and we hope to welcome you back soon. Warm regards, Chandler M. Front Office Manager
Dear Ms. Pamela, Thank you so much for staying with us. We truly appreciate your business and the thoughtful feedback you’ve shared. Please know that your concerns have been brought to the attention of our management team, and we are active… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewUnique
Nothing
Ms. Cali, Thank you so much for the wonderful review! We are absolutely delighted that you enjoyed your stay with us. Your feedback and your business are truly appreciated.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThere were roaches 3 of them to be exact i turned it in nothing was done..no half off our room.no free stay..it was horrible and will be back
Ms. Dees, I’m truly sorry to hear about your experience during your stay with us. We sincerely appreciate your feedback, as it helps us improve. Your concerns are important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Ms. Dees, I’m truly sorry to hear about your experience during your stay with us. We sincerely appreciate your feedback, as it helps us improve. Your concerns are important to us, and we hope to have the opportunity to provide you with a b… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEvery day was good.
The property was okay.
Dear Ms. Ester, Thank you so much for your feedback and kind review. We truly appreciate your business and are grateful you chose to stay at the MCM Elegante Hotel. We hope to welcome you back again soon! Best regards, Chandler M.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe ac wasn’t cooling the room properly, the toilet kept running while the shower was on, the breakfast was cold and the hallway had a horrible smell and it was extremely hot.
Dear Mr. Levier, We sincerely apologize for the experience you had during your stay with us. Please know that we are actively working to ensure this does not happen again in the future. We truly appreciate your feedback and your business. Best regards, Chandler M.
Dear Mr. Levier, We sincerely apologize for the experience you had during your stay with us. Please know that we are actively working to ensure this does not happen again in the future. We truly appreciate your feedback and your business. … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI like the size and comfort of the room And the early breakfast
Some of the staff are not as openly friendly as most. I felt like I was not welcome at times
Dear Mr. Senigal, Thank you for staying with us, and we sincerely appreciate your feedback and your business. I want to apologize for the experience you had during your time with us. Please rest assured that your comments have been documented and shared with our management team for review and improvement. Thank you again for choosing the MCM Elegante Hotel. We hope to have the opportunity to better serve you in the future. Best regards, Chandler M.
Dear Mr. Senigal, Thank you for staying with us, and we sincerely appreciate your feedback and your business. I want to apologize for the experience you had during your time with us. Please rest assured that your comments have been documen… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified review