Room was very clean, spacious and comfortable. Having a smart tv was convenient when we came home to relax after a long day before heading out again for dinner. The staff were friendly. They had a water leak while we were there and had to turn the water off for a short time, but it was dealt with in a satisfactory time and guests were offered a free drink at the bar for the inconvenience which we appreciated. I think the staff dealt with what must have been a stressful situation very well.

Stayed in August 2025

The property is always well kept and is in a great location in the heart of downtown Memphis.

Stayed in April 2025

Front desk was unfriendly. We had one towel upon arrival. TV remote was missing. When delivered they found TV had never been hooked up. One cup for coffee. Pillows were hard as rocks.

Location was excellent. Bar staff was good. It was clean.

Stayed in March 2025

There are 2 areas that could use attention: Outside steps had trash (paper, leaves, etc) on them daily. It made the place look a little dirty outside (Peabody across the street never had trash lining the sidewalks). I didn’t eat at the restaurant because it was taking a LONG time to get food.. I heard restaurant staff speaking about how kitchen employees had not shown up for work on more than one day - possibly the reason for long delays. People who finally got their food stated that it was good.

I Loved almost everything about this hotel. It started with the politeness and friendliness of the valet. The front desk staff was friendly, attentive and helpful. The rest of the hotel staff was also very nice. The rooms were very clean, and temperature was easy to adjust. Overall, the above mentioned staff deserves a 10!…. The alcoholic drinks were good…

Stayed in January 2025

Small room. But did like the storage set up

Lobby and staff

Stayed in January 2025

Staff

Clean

Stayed in January 2025

Overcharged for parking, attempted to message the hotel to ask why & never received a response back

The hotel was fine

Stayed in September 2024

Good location

Stayed in September 2024

Lovely bar area with happy hour drinks. Clean and modern. Great location.

Stayed in August 2024

I never received my points for this stay.

Stayed in August 2024

No issues. Would possibly stay again

The property is walking distance to Beale street. Nice and secure location.

Stayed in July 2024

cost of parking and need to use valet - had to wait longer times to get car a few times

location, clean, modern, great gym, nice lobby, cafe for quick breakfast

Stayed in July 2024

The parking is the only thing I had a problem with but once you get that taken care of then everything will be great.

Nice location and the staff is #1

Stayed in June 2024

Very small room.

great location, just steps away from Beale Street and across from the Peabody. We did not eat at the hotel but did have breakfast at the Peabody.

Stayed in June 2024

I liked everything

Location

Stayed in June 2024

Air conditioning was unable to be adjusted without a technician coming to the room

Proximity to Beale street and decent restaurants. Staff very friendly

Stayed in May 2024

After checking in, staff ask for security without a receipt and promise to pay it back. There was no kettle in the room, but there were tea bags. The hotel seems a bit overpriced to me.

The hotel is centrally located. Bars, restaurants, shops and the Mississippi are within easy walking distance. The room was spacious and clean. The employees were helpful and friendly. The food and prices in the restaurant are reasonable. The air conditioning is efficient and quiet, as is the refrigerator. I like the post-industrial design of the hotel.

Stayed in May 2024

I had to wait 1:30 for my room (after the check-in time). They gave us breakfast vaucers to compensate (which was good but not enough in my opinion) Breakfast was... Not as good as the hotel

Perfect position, beautiful hotel

Stayed in May 2024

Nothing

Lovely reception area, welcoming staff, comfortable room

Stayed in May 2024

No complaints.

Great room - very large with great views. Dimitri on reception was fantastic and very helpful.

Stayed in April 2024

Price for room, the view, the bed was uncomfortable

The staff and cleanliness

Stayed in April 2024

My change wallet was stolen by the valet attendant

NA

Stayed in March 2024

The front desk staff at checkin were not super friendly. Seemed like I was bothering them when I asked if we could check in 10 mminutes early.

Location was perfect. We actually used the Holiday Inn valet parking. It was $5.00 cheaper and next door.

Stayed in March 2024

Having to ask for bathrobe slippers and towels, but soon solved so not really a problem

Great location. Friendly reception staff. Bathrobes and slippers. Comfy beds. Good size room. Netflix on TV a bonus. Good bar and restaurant and cafe on site

Stayed in February 2024