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Reviews of City Center Downtown 2 stars

600 West Van Buren, Downtown Phoenix, Phoenix, AZ 85003, United States

#136 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 64 hotel reviews

4.9

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.7

  • Location

    6.7

  • Facilities

    5.5

  • Staff

    7.0

  • Value for money

    6.0

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 1 May 2025

    6.0
    Na
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Na

    Na

    Stayed in March 2025

  • Reviewed: 25 April 2025

    4.0
    Phoenix not worth your time in my opinion
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Phoenix seems to have a lot of homelessness - so didn’t feel safe staying in an open motel situation with our car easily accessible. There was homeless people sleeping on the balcony as you opened our door. Bedding was of very low quality and uncomfortable. Even towels felt cheap and like they were about to crumble away. Had a smell of cigarette smoke and our tv didn’t work - but the lovely receptionist came and got it working for us, but then it broke again.

    Staff were pleasant and helpful, but that’s about as far as it goes.

    Stayed in April 2025

  • Reviewed: 30 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I still haven't received my refund back.

    Quiet

    Stayed in March 2025

  • Reviewed: 24 February 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stains on sheets and housekeepers need to put more focus on cleaning walls, baseboards, floors and cleaning fridge. Freezer had caked on food.

    Very close to Downtown.

    Stayed in February 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Most comfirtable beds

    Stayed in July 2025

  • Reviewed: 22 July 2025

    1.0
    The worst experience I have ever had in my whole life
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not clean at alll . They couldn’t even provide the room with toiletries

    It has bed bugs . I woke up with bites in my body and itchiness . Very dirty .

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    No iron available

    Quiet

    Stayed in July 2025

  • Reviewed: 10 July 2025

    1.0
    He overcharged my ca5r by ninety eight dollars When it was $68
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    He overcharged my ca5r by ninety eight dollars When it was $68

    He overcharged my ca5r by ninety eight dollars When it was $68

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    It's been a wonderful experience
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great value great location

    Stayed in July 2025

  • Reviewed: 20 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Very nice

    Very nice

    Stayed in March 2025

  • Reviewed: 8 June 2025

    9.0
    We look forward to staying again just a little longer next time.
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was good, would liked to have had expresso coffee instead of decaffeinated.

    That it was close to everything we needed

    Stayed in June 2025

  • Reviewed: 29 May 2025

    8.0
    Convenient
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loud construction in the early morning

    It was walking distance to the music venue.

    Stayed in April 2025

  • Reviewed: 28 May 2025

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Very unsafe property the door had been kicked in before and there was so many homeless people and drug dealers outside just hanging around. Never go there

    Nothing It was horrible

    Stayed in May 2025

  • Reviewed: 21 May 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Absolutely no amenities except soap. Towel (singular) but no wash cloth. Management does the best with what they've got which isn't much. Location seemed very iffy. Would not stay there more than 1 night.

    The staff were very friendly and accommodating and the room was clean. You get what you pay for.

    Stayed in May 2025

  • Reviewed: 25 April 2025

    1.0
    Horrible.
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All of it

    Horrible. Had to ask for refund. Sheets stain everything nasty

    Stayed in April 2025

  • Reviewed: 14 April 2025

    1.0
    I would like some conversation back because I made a complaint to you guys and nothing happened
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything I didn't like nothing about the room I slept with my coat on I didn't get under the covers it was filthy

    Very filthy room it did not look as it displayed on the pictures I am very upset about spending the money that I did to live in such filth

    Stayed in March 2025

  • Reviewed: 1 April 2025

    1.0
    “Disappointing” is an understatement
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were looking for a hotel close to the airport for a decent price and we were so disappointed with the stay. When we got into our room the sheets were dirty from what looked like a previous use- they had globs of what appeared to be lotion and other liquid spots and stains. We went downstairs and grabbed clean sheets but didn’t receive a blanket. We made the bed but the new sheets were so itchy and also stained. Our room did not come with toilet paper so we had to take another trip down to the lobby to grab some. The staff was nice but at 9pm no one was in the lobby, so every time we had to go down for something we had to wait five minutes for them to come down. The corners of the room were so dirty and the bathroom floors sticky. We didn’t stay longer than an hour and got another hotel. If you’re able, spend the extra $50 and get a room somewhere else.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Clean room and short walk to Chase field

    Stayed in March 2025

  • Reviewed: 26 March 2025

    1.0
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 23 March 2025

    3.0
    We spent the bare minimum of time in our room and ended up being fine but we will not stay there again.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    It is a very old property and the bed, bedding, and towels were terrible. The door did not have a bolt on it. The room was not ready when we arrived at 11:40pm, even though it was supposed to be ready at 3pm. The air conditioning unit did not work properly and was very loud.

    The staff was friendly and tried to be helpful and the location downtown was convenient. The water was excellent and despite the rest of the room being really old and worn, the mirror was self-lighting and the best mirror I’ve ever encountered in a motel room.

    Stayed in February 2025

  • Reviewed: 16 March 2025

    10
    Overall would stay there again if it was.cheaper
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    How we mad reservations and he made us cancel that takes 7 days

    It. Was fine until he made us cancel a reservation because it's charges him a fee which is a lie I asked booking Com of they charge.a fee they saif no

    Stayed in March 2025

  • Reviewed: 14 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Small shower.

    Big bed-comfy

    Stayed in February 2025

  • Reviewed: 14 March 2025

    1.0
    Never again
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Terrible smell Pubic hair all over sheets. Not like one accidental, a ton! Very noisy aircon WiFi is super slow Well pretty much anything is bad there

    Staff is nice

    Stayed in March 2025

  • Reviewed: 6 March 2025

    1.0
    One of the worst hotels I stayed
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the stay , let’s start with how dirty it was , the towels our restroom where dirty , the toilet was dirty , the tub had moled . Our door didn’t want to open with the key and when we finally opened it it didn’t want to close , didn’t feel safe . The AC unit got on fire that night . When we got to the location we went to check in and there’s was no one to help us over 25 minutes waiting .

    I liked about the property, the location

    Stayed in March 2025

Showing 1 – 25

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