Reviews of City Center Downtown 2 stars
600 West Van Buren, Downtown Phoenix, Phoenix, AZ 85003, United States
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Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewMost comfirtable beds
Thank you for sharing your feedback; we truly appreciate you taking the time to provide your insights. Your comments are incredibly valuable, and we are always actively seeking opportunities to enhance the guest experience. Thank you, and have a wonderful day.
Thank you for sharing your feedback; we truly appreciate you taking the time to provide your insights. Your comments are incredibly valuable, and we are always actively seeking opportunities to enhance the guest experience. Thank you, and … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt has bed bugs . I woke up with bites in my body and itchiness . Very dirty .
Not clean at alll . They couldn’t even provide the room with toiletries
We get that guest concerns are important, and we're totally dedicated to making sure everything we share is accurate and true. We always operate ethically and never spread any false info.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewQuiet
No iron available
Good morning, we appreciate you taking the time to share your feedback regarding your recent stay with us. Thank you for choosing our hotel, and we sincerely hope to have the pleasure of welcoming you back again in the future for another enjoyable experience. Thank you, have a good day
Good morning, we appreciate you taking the time to share your feedback regarding your recent stay with us. Thank you for choosing our hotel, and we sincerely hope to have the pleasure of welcoming you back again in the future for another en… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewHe overcharged my ca5r by ninety eight dollars When it was $68
He overcharged my ca5r by ninety eight dollars When it was $68
We appreciate you taking the time to share your feedback with us. We understand your concerns, and we want to assure you that we will thoroughly investigate this matter. We value your input and are committed to addressing it promptly. Thank you, and we wish you a wonderful day.
We appreciate you taking the time to share your feedback with us. We understand your concerns, and we want to assure you that we will thoroughly investigate this matter. We value your input and are committed to addressing it promptly. Thank… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewGreat value great location
Nothing
We are extremely grateful for your kind words. We are delighted to learn of your positive experience and deeply appreciate you sharing your feedback. We eagerly anticipate your return in the future.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewEverything in walking distance. Very good location
Nothing really. Everything was really great.
Thank you for choosing our hotel. We truly appreciate your feedback and value your opinion. We are always working to improve our services and maintain our status as the best hotel in the region. We hope to welcome you back soon for an even longer stay!
Thank you for choosing our hotel. We truly appreciate your feedback and value your opinion. We are always working to improve our services and maintain our status as the best hotel in the region. We hope to welcome you back soon for an even … Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in March 2025
Verified reviewVery nice
Very nice
Good afternoon, Thank you for staying at our hotel. We hope that you had a pleasant experience and were able to relax and feel at home during your stay. Please let us know if there is anything we can do to improve your future stays or make our hotel better. Thank you, have a nice day
Good afternoon, Thank you for staying at our hotel. We hope that you had a pleasant experience and were able to relax and feel at home during your stay. Please let us know if there is anything we can do to improve your future stays or make… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThat it was close to everything we needed
Everything was good, would liked to have had expresso coffee instead of decaffeinated.
Thank you for staying at our hotel. I hope you enjoyed your time here with us. We appreciate your patronage and hope you visit us again soon. We are here to make your stay unforgettable. Have a great day!
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewIt was walking distance to the music venue.
Loud construction in the early morning
Thank you so much for your stay with us at the City Center Downtown hotel and for your feedback! We really appreciate it. We're glad you liked our hotel. Hope to see you again soon! THNAK YOU, HAVE A GOOD DAY
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewNothing It was horrible
Very unsafe property the door had been kicked in before and there was so many homeless people and drug dealers outside just hanging around. Never go there
SO SORRY THAT YOU HAD TO BOOK YOUR STAY AT OUR HOTEL AND YOU DIDN'T LIKE IT. SO SOME WHERE ELSE NEXT TIME. HAVE A GOOD DAY
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewFantastic price for the proximity to downtown event areas, good food and drinks.
We appreciate your detailed feedback and that you enjoyed your stay. Thanks for sharing this positive feedback with us. We will share this with the team and look forward to seeing you back soon! THANK YOU, HAVE A NICE EVENING
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe staff were very friendly and accommodating and the room was clean. You get what you pay for.
Absolutely no amenities except soap. Towel (singular) but no wash cloth. Management does the best with what they've got which isn't much. Location seemed very iffy. Would not stay there more than 1 night.
GOOD AFTERNOON THANK YOU SO MUCH FOR STAYING WITH US, WE ARE SO SORRY THAT YOU HAD TO GO THROUGH INCONVENIENT. HAVE A NICE DAY,
Reviewed: 1 May 2025 · Stayed in March 2025
Verified reviewNa
Na
good morning, Thank you so much for staying with us. We hope to see you again soon. Have a nice day,
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewStaff were pleasant and helpful, but that’s about as far as it goes.
Phoenix seems to have a lot of homelessness - so didn’t feel safe staying in an open motel situation with our car easily accessible. There was homeless people sleeping on the balcony as you opened our door. Bedding was of very low quality and uncomfortable. Even towels felt cheap and like they were about to crumble away. Had a smell of cigarette smoke and our tv didn’t work - but the lovely receptionist came and got it working for us, but then it broke again.
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewHorrible. Had to ask for refund. Sheets stain everything nasty
All of it
You got your refund in full, don't understand way are you complaining. People like you we ask not to bring any visitor and you had to put an bad horrible reviews.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewVery filthy room it did not look as it displayed on the pictures I am very upset about spending the money that I did to live in such filth
Everything I didn't like nothing about the room I slept with my coat on I didn't get under the covers it was filthy
HI, GOOD MORNING We understand that you may be disappointed with your experience at our hotel. Please know that we sincerely apologize if we didn't meet your expectations. We apologize that we haven't satisfied your standards. Your feedback is important to us, and we value your business. We have listened carefully to your concerns, and we are committed to making the necessary improvements to avoid similar issues in the future. HAVE A NCIE DAY
HI, GOOD MORNING We understand that you may be disappointed with your experience at our hotel. Please know that we sincerely apologize if we didn't meet your expectations. We apologize that we haven't satisfied your standards. Your… Show more
Reviewed: 3 April 2025 · Stayed in January 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewWe were looking for a hotel close to the airport for a decent price and we were so disappointed with the stay. When we got into our room the sheets were dirty from what looked like a previous use- they had globs of what appeared to be lotion and other liquid spots and stains. We went downstairs and grabbed clean sheets but didn’t receive a blanket. We made the bed but the new sheets were so itchy and also stained. Our room did not come with toilet paper so we had to take another trip down to the lobby to grab some. The staff was nice but at 9pm no one was in the lobby, so every time we had to go down for something we had to wait five minutes for them to come down. The corners of the room were so dirty and the bathroom floors sticky. We didn’t stay longer than an hour and got another hotel. If you’re able, spend the extra $50 and get a room somewhere else.
I would like to apologize on behalf of the staff here at City Center Downtown for you having an unpleasant stay. We would like to let you know that we always aim to provide a quality service and are sorry to hear that you have experienced less than a satisfactory visit. After seeing the room, you should have come back to the front desk, where we could have issued a refund if necessary, and we would have been more than happy to do so at that time. Thank you and we wish you a good rest of the day.
I would like to apologize on behalf of the staff here at City Center Downtown for you having an unpleasant stay. We would like to let you know that we always aim to provide a quality service and are sorry to hear that you have experienced l… Show more