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  5. Reviews of The Capitol Hotel

Reviews of The Capitol Hotel 3 stars

1000 Washington St E, Charleston, 25301-1711, United States

Review score

Based on 380 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.4

  • Location

    7.4

  • Facilities

    6.5

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 11 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool wasn’t available

    It was really clean

    Stayed in August 2025

  • Reviewed: 21 July 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    Renovating at the last minute and they moved me in the middle of my stay to the hotel next door. I wouldn’t have minded so much but I work nights and had to come in from work pack move with a hours notice and work the following night.

    Close to work

    Stayed in July 2025

  • Reviewed: 30 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The first time, we had to go to the neighboring location for breakfast. The first time, the desk clerk was unavailable for at least 15 minutes and when he did arrive, his appearance was very unprofessional as he was wearing ripped jeans that he wore below his butt. There was also a large group of homeless people residing in an area that joined the parking lot.

    We stayed on 2 separate occasions. Our room was spacious, clean and comfortable each time.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A bit old and needs updates to elevator, shower and ceilings.

    Cheap price and good breakfast. Can't expect much for the cheap nighly rate

    Stayed in June 2025

  • Reviewed: 24 June 2025

    7.0
    Would definitely stay again!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There’s a lot of homeless in the area around the hotel which they can’t control but my vehicle was left alone and they didn’t walk near the cars at all! And only one elevator worked but it wasn’t necessarily an issue.

    The property was close to the interstate and easy to locate! The staff was supper nice! Room was clean and comfortable!

    Stayed in June 2025

  • Reviewed: 23 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    How to go to hotel next door for breakfast only one elevator worked it was just ok.

    Easy to get back on highway

    Stayed in June 2025

  • Reviewed: 22 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Wanted a pool and it was closed.

    Good breakfast and friendly and courteous staff.

    Stayed in June 2025

  • Reviewed: 14 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Only 1 elevator and it was a 4 person capacity.

    Breakfast was good. Omelet {egg, cheese}, sausage, fruit, toast. Bed was comfortable and clean. Shower water pressure was awesome! Room was good and cool and stayed that way the whole time.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Elevators need upgraded. Room had an obvious empty space where refrigerator was. Bathtub dripped. First room we were assigned the bed table lamps did not work. Dumpsters right beside entrance. Need to remove Best Western reference.

    Free parking. Location. Friendly staff.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    6.0
    Not bad
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    AC didn't keep room comfortably cool during the night. We reserved 2 rooms. While the rooms were clean, one had a few small ants, the other had many small ants.

    Large room, comfortable beds, clean room. Very quiet. Breakfast was very good. Staff was friendly.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    The elevators were ancient and felt like they were going to break. The pool was shut down due to an inspection needed. It did its job for us but if you are trying to enjoy the hotel then this is not for you.

    The room was excellent. Staff was very nice.

    Stayed in June 2025

  • Reviewed: 6 June 2025

    7.0
    Great Stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was great but ants here and there. Soda vending machine was not working and top floor to get ice.

    The staff was nice and friendly, a quick check -in and out service at the front desk.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    A large dumpster near the main entrance spoiled the overall impression. Judging by the condition of the elevator, there was some renovation going on somewhere in the building.

    I reserved two rooms for my family for one night. Check-in took just a couple of minutes. We were given two rooms next to each other. The rooms matched the description on the website. Breakfast was served in a neighboring building.

    Stayed in May 2025

  • Reviewed: 2 June 2025

    6.0
    My stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel seemed run down a little. Some paint can go a long way. (elevator) The refrigerator was very noisey.

    Friendly staff Close to activities

    Stayed in June 2025

  • Reviewed: 30 April 2025

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Area was not very favorable, hotel needs lots of upgrades, one elevator working and that one was disgustingly, staff was great

    Rooms were clean

    Stayed in April 2025

  • Reviewed: 22 April 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Neighborhood felt just a tad sketchy. Front of hotel could use better lighting. Elevator looked like it has seen better days, nicks and scratches. Room AC didn’t work. No on-site breakfast.

    It’s right off the highway, walking distance to great breweries and restaurants/bars. Comfy bed. Free, stable wifi.

    Stayed in April 2025

  • Reviewed: 7 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    ..

    Stayed in April 2025

  • Reviewed: 3 November 2024

    5.0
    Overall our stay was okay. Will not be returning.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room smelled and bathroom wasn’t that clean

    Close to civic center

    Stayed in November 2024

  • Reviewed: 29 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The building was clearly under construction. The room itself was very clean, but other areas were not.

    Good location at a good price. The staff was very kind.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    6.0
    You get what you pay for.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The elevators looked like something from American Horror Story. The fitness room was filled with extra beds, Shop Vacs & other supplies.

    Our room was clean, the staff was very friendly & the breakfast was great!

    Stayed in September 2024

  • Reviewed: 18 September 2024

    5.0
    Ok
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Hallways were dingy and smelled

    Quiet, room was clean

    Stayed in August 2024

  • Reviewed: 29 August 2024

    5.0
    Room was nice and clean, breakfast was good, room rate wasn’t horrible. If the cosmetic things in hallways had been fixe
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Some things in the hallways are in need of repair and elevator seemed to not be working all the time

    Near downtown

    Stayed in August 2024

  • Reviewed: 11 August 2024

    7.0
    Excellent value hotel if you aren't looking for bells and whistles.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    A bit ratty looking, particularly the elevators. Management apparently spends more on function than on looks and I can't really argue with that choice.

    We were there for an overnight stop on a long drive. Solid breakfast, vigorous shower. Everything seemed clean and no nasty disinfectant smell. We slept well.

    Stayed in August 2024

  • Reviewed: 28 July 2024

    5.0
    It was a poor choice.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    A lot was broken, dirty,out of service. Gym closed. 2 out of 3 elevators shut down Needing refurbishing. Ants

    Nice staff

    Stayed in July 2024

Showing 1 – 25

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