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Reviews of Best Western Plus Des Moines West Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1450 Northwest 118th Street, Clive, IA 50325, United States

#2 of 10 hotels in Clive

Guests' Choice

Review Score

Based on 150 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.6

  • Value for money

    8.4

  • Free Wifi

    9.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Room service... had to ask for new towels each day

    Good breakfast.

    Stayed in August 2025

  • Reviewed: August 1, 2025

    8.0
    Our team check in was a mess. The desk attendant (a large man) could not find our reservations made months ago. It too
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    No laundry. Trash cans in eating area needed emptying more often. Would have liked to have room coffee & shampoo refilled .

    Convenient & nearby restaurants.

    Stayed in July 2025

  • Reviewed: July 30, 2025

    7.0
    Just ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast is not inviting,they should have served bacon instead of ham cuz ppl really liked bacon,their waffle mix seems cheap quality,its tasteless,just taste like flour poured into a waffle maker,ham doesn't taste good,sausage is ordinary taste too,no hot oatmeal either,breakfast is a flop!!!parking lot at the back is not well lit,also not much ample parking.

    Over all hotel is clean and peaceful,staff Angie on noc shift go beyond her job to assist with the toilet bowl problem,which got clogged at 5am,1st time that hapoened in all my travels and in all the hotels I stayed,staff david helped with the tv remote issue,generally their staff are very helpful inc the Indian maintenance man,very helpful,bed is clean,no bed bugs,flooring is also hardwood,or vinyl ,not carpet and that is a plus esp for asthmatic ppl

    Stayed in July 2025

  • Reviewed: June 6, 2025

    8.0
    Enjoyed our stay and would come again!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Beds were stiff

    Very clean

    Stayed in May 2025

  • Reviewed: June 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that you raised the prices for a Saturday night stay

    We have been to the hotel before and we always enjoy our stay

    Stayed in June 2025

  • Reviewed: June 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Room with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    David at front desk had exceptional customer service.

    Stayed in May 2025

  • Reviewed: June 2, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The outdoor fire pit had some issues and wouldn't stay lit.

    David, at the front desk, was incredibly helpful and informative.

    Stayed in June 2025

  • Reviewed: May 4, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The guy at the front desk was rude and not personable.

    Great room with lots of space for a busy toddler. Good location central to why we were in town.

    Stayed in May 2025

  • Reviewed: April 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice breakfast, staff friendly. Only complaint was the first room they gave us was a room that had not been cleaned yet and we checked in after the dinner time but they were quick to fix that and gave us a room that was great.

    Stayed in April 2025

  • Reviewed: February 10, 2025

    9.0
    Quiet comfortable and great location
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pet friendly

    Stayed in January 2025

  • Reviewed: December 1, 2024

    7.0
    Overall very good outside of the used underwear that was found in our room.
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath - Non Smoking
    • Stayed 3 nights

    There was used underwear behind the dresser where the tv is located.

    The staff was extremely friendly, and the pool was very nice. The hotel was in good shape and appeared clean.

    Stayed in November 2024

  • Reviewed: November 21, 2024

    7.0
    The stay was decent. Room was comfortable. Food was delicious. Facility was quiet and clean.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When I went to check out the next morning the worker had accused me of having a cat in my room. He pulled up some picture he had taken from outside and I told him that wasn’t my room. He insisted it was so I went back to my room while he went outside to the window and was still insisting it was my room while holding up a picture on his phone. My car was pulled up to the door while my boyfriend loaded our stuff up from the hopper and I told him what was going on. The employee was still insisting it was our room and I told him that our car was parked right there he could look to see if there was a cat inside. After a few more minutes he realized it wasn’t our room. I feel like it could’ve been handled differently rather than him sitting there arguing with us.

    Property was very nice and clean. Quiet and the food was fantastic.

    Stayed in November 2024

  • Reviewed: November 18, 2024

    8.0
    Great stay for what you pay
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The remote to the tv did not work besides changing the volume, ended up using my travel Roku to watch tv.

    Room was clean and the spa tub was relaxing, the bed was also comfortable and came with a lot of pillows. Staff was also very friendly.

    Stayed in November 2024

  • Reviewed: October 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night

    The pillows were two large. You could not lay on your side and put your head on the pillow

    The breakfast was very good.

    Stayed in October 2024

  • Reviewed: October 8, 2024

    9.0
    enjoyable.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night

    better elevator

    good, typical of most hotels.

    Stayed in September 2024

  • Reviewed: September 28, 2024

    8.0
    It was fine, with the exception of the lobby experience.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    As our friends were visiting us, we moved from the outside area to the lobby. The front desk staff person was playing on a computer and being very loud responding to the game , which was a huge distraction from our conversation.

    Everything was clean and comfortable.

    Stayed in August 2024

  • Reviewed: September 26, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • King Room with Sofa Bed - Non Smoking
    • Stayed 17 nights

    Fresh fruits on breakfast is very nice.

    Stayed in September 2024

  • Reviewed: July 24, 2024

    8.0
    I’ve stayed here before and as a solo traveler was very comfortable. They were great about accommodating my request for
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I thought the rate was high

    Clean, modern and close to freeway and nice park

    Stayed in June 2024

  • Reviewed: July 12, 2024

    7.0
    Not best place I have stayed at
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    People hanging around outside

    Near route; breakfast

    Stayed in July 2024

  • Reviewed: June 16, 2024

    7.0
    Decent accommodations for too high a price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No usb ports in rooms. Noisy in hallway that night. Toilet seat slid from side to side.

    Clean.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    When I arrived, they gave me a room that was in the process of still being cleaned, so I had to carry all of my luggage back downstairs. I was not happy about that! Then the 2nd room they gave me, the TV didn't work. So I had to wait for the technician to come fix it. However, it was found to have been disconnected from the HDMI. After the two incidents, everything was fine.

    It was accessible to what I needed.

    Stayed in June 2024

  • Reviewed: May 23, 2024

    9.0
    This is a wonderful property, very warm and inviting, enjoyed my one night very much. I’d definitely stay here again.
    • Solo traveler
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing I was disappointed in was that the jacuzzi wasn’t working. I picked this property because of that amenity on my long journey.

    It was in a great location for me during my travels. I didn’t get to use them, but it had a cute porch type area with comfortable looking large chairs to enjoy the evening out at. In addition, there was a fire pit and a very nice barbecue to use. If I’d have stayed longer, I definitely would have used them. I didn’t use the gym but all equipment appeared to be in working order and you could see outside while working out. Vending and ice machines all in working order. The lobby had beverages and snacks for sale, quite a selection. The staff were just wonderful, all shifts. The breakfast was hot and tasty, and had many options to choose from: eggs, biscuits & gravy, pancakes with FRESH fruit toppings, FRESH fruit, oatmeal, bagels, toast, juices, etc. A very nice spread for the morning hungry folks. The indoor pool was sparkling clean. They even offered two desktops and a printer in the lobby if you needed it. One last thing I thought was awesome: they had a popcorn machine in the lobby! Upon check in the front desk staff gave me two little bags of dog treats for my two fur babies paws, which was very much appreciated.

    Stayed in May 2024

  • Reviewed: March 14, 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly great breakfast clean and comfortable

    Dog friendly

    Stayed in March 2024

  • Reviewed: February 14, 2024

    8.0
    Good stay, a bit of attention there'd a big improvement
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non Smoking
    • Stayed 1 night

    All was good.

    The breakfast was ok. Nothing fancy but ok. For the breakfast, in order to be considered excellent, or 8+ and up, I'd suggest they pay a bit more attention to details because the ingredients ae already there.

    Stayed in February 2024

Showing 1 - 25

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