Reviews of Best Western Gateway To The Keys - Florida City, Homestead, Everglades 3 stars

Hi Cassie, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and appreciated our laid-back vibe and unbeatable location. It means a lot to know that our staff, cleanliness, comfort, and overall value made your visit memorable. We’ve noted your feedback on our facilities and are always looking for ways to improve—your input helps us grow. We hope to welcome you back for another relaxing getaway soon!

Hi Cassie, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and appreciated our laid-back vibe and unbeatable location. It means a lot to know that our staf… Show more

Dear Kim, Thank you so much for taking the time to share your experience with us. While we're truly glad to hear that you found the space clean and comfortable—and that you felt it offered good value—we’re sincerely sorry that other aspects of your stay fell short. We deeply regret the lack of staff presence at the front desk and the limited breakfast options. That’s not the experience we aim to provide, and we understand how frustrating that must have been. Please know that we’re actively working to improve both areas to ensure our guests feel fully supported and well taken care of throughout their stay. Your feedback is incredibly valuable, and we’re grateful you brought these issues to our attention. We hope you’ll consider giving us another chance in the future to provide the warm, welcoming experience you deserve.

Dear Kim, Thank you so much for taking the time to share your experience with us. While we're truly glad to hear that you found the space clean and comfortable—and that you felt it offered good value—we’re sincerely sorry that other asp… Show more

Hi James, Thank you so much for your thoughtful review! We're thrilled to hear that you found the room clean and neat—especially knowing it stood out compared to other highly rated motels. That means a lot to us. We’re sorry to hear that breakfast didn’t quite hit the mark. Your feedback helps us improve, and we’re actively working on enhancing our morning offerings to better match the quality of our rooms. We’re glad you saw great value in your stay, and we hope to welcome you back soon for an even better experience.

Hi James, Thank you so much for your thoughtful review! We're thrilled to hear that you found the room clean and neat—especially knowing it stood out compared to other highly rated motels. That means a lot to us. We’re sorry to hear tha… Show more

Thank you so much, Julie, for taking the time to share your experience with us! We're glad to hear you enjoyed the clean room and convenient location near the pool—it’s always a plus when relaxation is just steps away. And we're happy breakfast hit the spot to start your day right. We also appreciate your ratings across the board and will use your feedback to keep improving every aspect of our service.

Thank you so much, Julie, for taking the time to share your experience with us! We're glad to hear you enjoyed the clean room and convenient location near the pool—it’s always a plus when relaxation is just steps away. And we're hap… Show more

Dear Volha, Thank you so much for your thoughtful feedback and for highlighting the spaciousness and cleanliness of your room—we’re thrilled to hear that you found it comfortable and well-maintained. We’re also grateful for your perfect scores across staff, facilities, comfort, and value for money. That truly means a lot to our team. We’re sorry to hear about the inconvenience regarding the elevator and breakfast availability. While we currently don’t have an elevator, we understand how that can impact comfort, and we’re actively exploring ways to improve accessibility. As for breakfast, we’ll be reviewing our morning service to ensure it’s better stocked throughout the serving hours.

Dear Volha, Thank you so much for your thoughtful feedback and for highlighting the spaciousness and cleanliness of your room—we’re thrilled to hear that you found it comfortable and well-maintained. We’re also grateful for your perfect sco… Show more

Dear Robert, Thank you so much for your thoughtful and generous review! We're thrilled to hear that Juanita made your arrival feel so welcoming—she truly embodies the spirit of our team. It’s wonderful to know that our location, spacious rooms, and breakfast offerings helped make your stay comfortable and convenient before heading into the Keys. We appreciate your kind words about the nearby amenities and are glad you found everything you needed close by. While we're sorry you didn’t get a chance to enjoy the pool, we hope it’ll be part of your experience next time. And thank you for the feedback about the bathroom—we’re always looking for ways to improve, and your input helps us do just that.

Dear Robert, Thank you so much for your thoughtful and generous review! We're thrilled to hear that Juanita made your arrival feel so welcoming—she truly embodies the spirit of our team. It’s wonderful to know that our location, spaciou… Show more

Dear Sherratt, Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient for your journey to the Keys and appreciated the comfort and cleanliness of your stay. Being able to park right outside your room is a feature many guests enjoy, and we're happy it added to your experience. We’re truly sorry to hear about the initial confusion at check-in. That’s not the welcoming experience we aim to provide, and we appreciate you bringing it to our attention. We’re glad the situation was quickly resolved, and we’ll be using your comments to ensure our team delivers a more consistent and friendly first impression moving forward. We hope to welcome you back again and provide an even smoother experience next time.

Dear Sherratt, Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient for your journey to the Keys and appreciated the comfort and cleanliness of your stay. Being able to park rig… Show more

Dear Leith, Thank you for taking the time to share your feedback following your stay with us on August 18, 2025. We're glad to hear that you found our staff pleasant—providing warm and welcoming service is something we truly value. We’re sorry to learn that certain aspects of your stay didn’t meet expectations. The issues you mentioned with the toilet, television, and noise levels are concerning, and we sincerely apologize for the inconvenience. Your comments have been shared with our maintenance and management teams so we can address these problems promptly and improve the experience for future guests. We appreciate your honest ratings across categories, and we’re committed to making meaningful improvements. If you choose to stay with us again, we’d love the opportunity to provide a more comfortable and enjoyable visit.

Dear Leith, Thank you for taking the time to share your feedback following your stay with us on August 18, 2025. We're glad to hear that you found our staff pleasant—providing warm and welcoming service is something we truly value. We’r… Show more

Dear Gerard, Thanks for your feedback. We're glad you enjoyed the staff, location, and breakfast flexibility. We're sorry to hear the soundproofing in the connecting room affected your comfort — we’re looking into improvements. Your comments on cleanliness and value are noted and appreciated. We hope to welcome you again with a better experience.

Dear Gerard, Thanks for your feedback. We're glad you enjoyed the staff, location, and breakfast flexibility. We're sorry to hear the soundproofing in the connecting room affected your comfort — we’re looking into improvements. Your… Show more

Dear Bandarian, Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciated our location, pricing, and the comfort and cleanliness of your room — those are areas we work hard to get right. That said, we’re truly sorry to hear about the issues you encountered with room service. It’s disappointing to learn that your request for fresh towels and room cleaning wasn’t followed through, and we understand how frustrating that must have been. This is not the standard of service we aim to provide, and we’re actively addressing this with our housekeeping team to ensure better communication and consistency moving forward. Your feedback is incredibly valuable, and we appreciate you helping us improve. We hope to have the opportunity to welcome you back and provide a much better experience next time.

Dear Bandarian, Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciated our location, pricing, and the comfort and cleanliness of your room — those are areas we work hard to get right. That sa… Show more

Dear Naomi, Thank you so much for your thoughtful review and for choosing to stay with us. We're thrilled to hear that you enjoyed our staff, breakfast, and the comfort of your room—those 10s across the board truly mean a lot to us! We appreciate your feedback about the room’s style and understand how important a fresh, modern feel can be. We're actively working on updates and hope you'll notice some exciting changes on your next visit.

Dear Naomi, Thank you so much for your thoughtful review and for choosing to stay with us. We're thrilled to hear that you enjoyed our staff, breakfast, and the comfort of your room—those 10s across the board truly mean a lot to us! We … Show more

Thanks so much, Matthew, for taking the time to share your experience with us! We're glad to hear you found our location convenient for exploring the Everglades and that our cleanliness met your expectations—our housekeeping team will be thrilled to hear that! We appreciate your comments on the overall value and comfort as well, and we’re always looking for ways to elevate the guest experience beyond the expected. If your travels bring you back to the area, we’d love to welcome you again. Safe adventures ahead! 🌴

Thanks so much, Matthew, for taking the time to share your experience with us! We're glad to hear you found our location convenient for exploring the Everglades and that our cleanliness met your expectations—our housekeeping team will b… Show more

Dear Lea, Thank you so much for your kind review and for sharing your experience with us. We're delighted to hear that you enjoyed our staff, pool, and breakfast—it truly means a lot to know we made your stay enjoyable. We also want to sincerely thank you for your feedback regarding comfort. Your insights help us continue improving, and we’re grateful you took the time to let us know. It was a pleasure having you with us, and we hope to welcome you back again soon!

Dear Lea, Thank you so much for your kind review and for sharing your experience with us. We're delighted to hear that you enjoyed our staff, pool, and breakfast—it truly means a lot to know we made your stay enjoyable. We also want to … Show more

Thank you for taking the time to share your experience with us. We're truly grateful for your kind words about our staff — we’re proud of their dedication to making guests feel welcome and appreciated. We’re very sorry to hear about the cleanliness issues you encountered. That’s not the standard we strive for, and we take your feedback seriously. We've already addressed this with our housekeeping and pest control teams to ensure this doesn’t happen again.

Thank you for taking the time to share your experience with us. We're truly grateful for your kind words about our staff — we’re proud of their dedication to making guests feel welcome and appreciated. We’re very sorry to hear about the… Show more

Dear Luis, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location, service, and facilities satisfactory. Your ratings across all categories are appreciated and help us continue to improve. We’re sorry to hear that the bed was too firm for your comfort. We understand how important a good night’s sleep is, and we’ll be reviewing our bedding options to better accommodate different preferences. We hope to welcome you back in the future and provide an even more comfortable stay.

Dear Luis, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our location, service, and facilities satisfactory. Your ratings across all categories are appreciated and help us continue to impr… Show more