Reviews of Quality Inn Payson 2 stars

The courtyard was lovely. The room Had everything I needed. The property was clean and I felt safe. All staff I met were friendly. Michelle at the front desk especially made my visit enjoyable.

Nothing

The rooms are on the outside with no elevator. When we got there to check in they said they had no rooms on the bottom floor so they put us on the second floor I explained to them that My mom is in a wheelchair and there was no way she could get up the stairs. The lady told me the only thing she could do was cancel our reservation The rodeo was there that week so all the other hotels were already booked so we had to cancel and turn around and go back home. Very disappointing.

The room and bathroom were spacious, and the pillows were incredibly soft.

We were awakened by extremely noisy neighbors who sounded like they were in a domestic violence situation. The staff didn’t seem to be very helpful until I called them three times. Finally, they called the police, which ruined our only night’s stay there. Additionally, the refrigerator was malfunctioning. It didn’t seem to be working until I set it to 10 degrees.

Good location. Free parking and breakfast included.

Pool is out of order and unlikely to be back any time soon. Room are tired and smell.

Room was basic, but overall clean with necessary hotel stay basics! Location offered easy access to both hiking spots we were in town to do and all the stores/restaurants too.

Room keys did not work the first time we tried to get in, given how big the property is we had to drive back over to the lobby after we got to the opposite corner from it to access our room, carried our things upstairs and couldn’t get in. Even the receptionist was not confident the second attempt would work but told her we’d try and it did (was thankful for that). The pool was closed and says it will be for the entire season which is unfortunate given its summer in AZ and still gets plenty warm in Payson. This was NOT documented on the website or booking and should be since I’m sure plenty of patrons booked at this hotel based on all amenities offered online, only to find out that’s not accurate and the price certainly should be lowered to reflect this as well. Additionally, the breakfast that’s included was significantly talked up when checking in, but we’re not told the hours or location (neither answered online either which is odd and was frustrating). My husband went to scope it out at 9:15 a.m. and grabbed a small plate and then we went down together by 9:30 ahead of going on a hike and the entire “spread” he’d seen was fully put away, cleaned up or off - could hear staff in the back but no one came out to check if we needed anything or to simply say they ended breakfast early? Just odd and disappointing again since this was part of the total cost but positioned as “included” yet we didn’t get this service either.

Staff was courteous and helpful. Especially when our pass key cards had to be reset several times. Other guests had issues but the late receptionist (8-13-25)was patient and calm.

Comfort

I like the beautiful view

Lady at check in was rude

Big room. Breakfast was ok

The room smelt tobbaco despite it was a non smoking room.

The grounds were well maintained... Large grass area and trees... We brought our King Charles " Norman" He loved it... And actually the room was clean and user friendly.. and the breakfast room had these old school booths and tables..

The room smelled like smoke

The bed was comfy.

Very outdated but considering the handful of hotels in town there’s not much to compete with.

Second stay. Great location.

It was nice

Room wasn't clean daily. Needed more clean towels. Someone had a dog in the room that kept barking.

Location was great, room was very big and comftorable beds and very clean. We got to see a moose wandering around in the gardens and eating grass. Breakfast had many options and was good.

Pool area was closed and out of use.

Very clean & quiet. Except for the AC, it was a bit loud. Good breakfast, excellent front desk service. Fast and easy check in and out.

AC was a bit loud

Conveniently located for our trip. Breakfast was good & room was clean and spacious.

Our AC unit wasn’t working well or wasn’t cooling the room well at least. It felt humid and warm during the night.

Large room and breakfast is ok.