The only thing that would have been better for us; the plug in for car charging wasn't made for our Ford Escape.

We really liked the mattress. I know that seems like a simple thing but when you're older and have arthritis, it's important. First time in a hotel that we both woke up rested and almost pain free.

Stayed in August 2025

Location, clean and friendly staff

Stayed in August 2025

A light dimmer in the bathroom would have been nice. Turning on the light there kinda scares you, it's so bright; you need to squint your eyes for a moment. And a little bubble bath might have been nice; didn't think to bring any even though we saw that the room included a jetted tub.

Special touch in the bathroom were single-use packets of make-up remover, something you don't think to bring with you. Another innovative addition was the rolling meal trays so that you could sit on the couch or bed and eat food comfortably in the room. Jetted tub was great, water was good and hot. Best surprise was that the climate control thermostat was OFF when we got there, not set to freezing cold A/C as is so common going into your hotel room for the first time! And the windows opened for real daylight and outside air--awesome!! The weather was perfect during our stay so really enjoyed that. The breakfast was superb, so many delicious options! And everything about the hotel was clean!!! Staff also took care of noisy neighbor without us even needing to ask them. Haven't used an iron and ironing board in years and years but was glad there was one in our room for a very stubborn shirt before going out. And the beautiful ocean painting above the bed was very appropriate.

Stayed in August 2025

Not BW’s fault. Did not check the street address: very busy street;(

Breakfast and especially the one serving staff member was exceptional!

Stayed in July 2025

Customer service was EXCELLENT and housekeeping staff were AMAZING 👏

Stayed in July 2025

Convenient location.

Stayed in July 2025

The hot trays at breakfast left a bit to be desired.

Friendly staff and cookies were a nice touch. It was nice to have options for breakfast.

Stayed in June 2025

Trash pickup at 7am outside window

Great location on 41st Ave; walking distance to shopping from O’Neil Surf Shops and Eric’s Deli

Stayed in July 2025

Nothing

Very clean, friendly staff and yummy breakfast

Stayed in June 2025

Nothing, everything was great.

Delicious chocolate chip cookies upon check-in. Rooms were spacious, clean and comfortable. Breakfast had a lot of options. All staff was friendly.

Stayed in June 2025

The bed was a little hard .

The room was very nice

Stayed in May 2025

Location was a little more of a drive for boardwalk and stuff on Santa Cruz side but not too bad. Very minor inconvenience for all the other perks.

Huge clean/modern room with all the amenities. Our King room even had a fireplace we weren't expecting. The breakfast was great with tons of options. Price was great too. Definitely the best hotel we've stayed at in Santa Cruz area in a long time. Will definitely stay here again.

Stayed in June 2025

Comfortable beds Spacious room Large bathroom with tub Very nice heated pool Tea/coffee/chocolate machine available 24/7

Stayed in April 2025

Everything was great. Good breakfast, comfortable beds.

Stayed in May 2025

Noisy road

Stayed in May 2025

Just beds too high and toilet too low.

A couple things. Bed was kind of high for us and toilet was very low. We will next time get a room that is accessibility for us. Loved the continental breakfast!

Stayed in May 2025

The staff was polite, good breakfast and parking included in the price.

Stayed in April 2025

Nothing to add

Friendly staff, very clean, Good breakfast, very comfortable, tub with jets, great parking away from the main street and convenient location for walking to surrounding stores, restaurants, movie theater and shopping center. Really like staying here.

Stayed in April 2025

The orange juice I got from the dispenser one morning was almost colorless and had practically no taste, so I emptied it out and chose an apple juice instead, which was fine.

We really liked the room's big sofa and the small desk with a comfortable office chair! And we loved the huge variety of breakfast items to choose from.

Stayed in April 2025

I don't think I had any problems that I need to share This place is way better then the Monterey inn Best Western. I won't stay at the BW Monterey inn They need to upgrade

I love this place fresh cookies at check in the barista machine is always available and working. Customer service is excellent and hotel is very clean. So much more amenities to choose from. The breakfast is excellent so much more to choose from and large room and a lot of seating I will keep coming back to this best Western for sure . Keep up the great work !!! And there was a microwave in our suite which was a great use to warm up.our left overs .

Stayed in April 2025

I have no complaints about my stay.

The property was clean and up-to-date. The rooms were very nice, comfortable beds and comfortable bedding. Everyone was very nice and the breakfast was fabulous.

Stayed in April 2025

Kent, Kenya, and all the staff were so warm and friendly. I was traveling alone with my 7 year old so we used the pool and it was great. The room was clean and spacious. Everything was wonderful.

Stayed in April 2025

Thin blanket / covers, noisy AC unit

Breakfast selection, size of bedroom, pool, wonderful staff

Stayed in April 2025

Shutters on the windows and the pool area and patio

Stayed in April 2025