Reviews of Best Western Plus Chandler 3 stars
302 N Sawmill Rd, Chandler, 75758, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBeing charged twice for one night
Thanks for the feedback. could you please reach out for doublle charge
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLocation was great, pool was good
I asked for a bed for the baby. 1st night we did not have it, 2nd night we got it.
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewCustomer service was exceptional and rona were clean and comfortable.
Only dislike was the shower head
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewFix the ice machines! My only complaint
Yes sir. We did Fixed Thanks for staying Best Western Plus Chandler
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified reviewBeds comfy, hotel quiet, staff very helpful.
Breakfast was lacking, although server was quite nice.
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewGreat place if you are traveling with a dog/s. There's plenty of grass behind the motel and a dedicated doggie poop area that was very clean. The breakfast was hot and varied by the day of the week.
The scrambled eggs were not great. Maybe powdered?
Thank you for your thoughtful feedback! We're delighted to hear that you and your furry companion enjoyed your stay with us. It's great to know the grassy area and dedicated doggie poop station met your needs, and we’re glad you appreciated the variety in our hot breakfast. We’re sorry to hear the scrambled eggs didn’t quite meet your expectations. To clarify, we use liquid eggs for our preparation, and we’ll share your feedback with our kitchen team to ensure we’re delivering the best possible quality. Your input is invaluable in helping us improve. We look forward to welcoming you back for another comfortable stay soon! Warm regards, Best Western Plus Management Team
Thank you for your thoughtful feedback! We're delighted to hear that you and your furry companion enjoyed your stay with us. It's great to know the grassy area and dedicated doggie poop station met your needs, and we’re glad you app… Show more
Reviewed: 17 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewRooms clean the staff was super nice and we like the location.
What we didn't like was the last night of our stay we were planning on resting a little before our departure but the people in the next room dog was barking.
Thank you for taking the time to share your experience with us at Best Western Plus! We're thrilled to hear you enjoyed our clean rooms, friendly staff, and convenient location. We sincerely apologize for the disturbance caused by the barking dog on your last night. We understand how important a restful stay is, especially before departure. Please know that our team is always available to address such concerns promptly to ensure your comfort. We value your feedback and hope you’ll give us another opportunity to provide you with an even better stay in the future. Warm regards, Best Western Plus Management Team
Thank you for taking the time to share your experience with us at Best Western Plus! We're thrilled to hear you enjoyed our clean rooms, friendly staff, and convenient location. We sincerely apologize for the disturbance caused by the … Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewGood location near family. Nice breakfast and friendly, helpful attendant. Also helpful night desk clerk
Cable issues never corrected. Desk clerk came and helped us work TV best possible. Coffee pot did not work. No hand rails anywhere in bathroom and we had asked for handicap bath as we both need bars. Not able to bath due to safety.
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewWe love this location and usually drive 20 minutes from the closes one because it is hands down much better. Really good breakfast. One washer and dryer only but free to use. Great staff, very clean, recommend.
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewI liked the size of the room. And the bed was comfortable.
The first room we were put in was not completely finished and we showed up after the cleaning people were gone for the day. Asked for sheets to make the bed and was told we would be put in another room. The second room we ended up in the AC controls didn’t work on the unit or the wall thermostat. So temp was high all night making the room hot.
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewAbsolutely nothing
GPS didn’t take to the location. They gave me a room key and when we got to our room there was a man asleep in our room which the lady insisted they didn’t have anyone that was suppose to be in the room. Worst stay I’ve ever had
Dear Monk, Thank you for bringing this to our attention. Please accept our deepest apologies for the distressing experience you had during your stay. We are truly sorry for the mix-up with the room assignment and the inconvenience it caused you. This is certainly not the standard of service we aim to provide. We understand how unsettling and frustrating this situation must have been, and we take full responsibility. Our team has already looked into this issue to ensure it never happens again in the future. We also apologize for any difficulties you encountered with GPS directions—thank you for pointing that out. We are working to improve the accuracy of our location information across all platforms. Your feedback is very important to us, and we would love the chance to make this right. If you're open to it, please reach out to us directly so we can discuss how we may be able to make it up to you. Sincerely, Manager
Dear Monk, Thank you for bringing this to our attention. Please accept our deepest apologies for the distressing experience you had during your stay. We are truly sorry for the mix-up with the room assignment and the inconvenience it cause… Show more
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewVery clean close to new
Na
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewVery nice and the staff is excellent!
N/a
Reviewed: 13 August 2024 · Stayed in July 2024
Verified reviewEverything was fine. The hotel was convenient to come and go from during the day. The staff was friendly. Breakfast had a nice variety.
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2024 · Stayed in June 2024
Verified reviewThe staff was so kind and pleasant. The lady who is over the breakfast in the morning was absolutely wonderful! Clean and friendly. 2 thumbs up!
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewSmall, but large enough. Very clean. Ease of moving around.