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Reviews of Best Western Pocatello Inn 3 stars

1415 Bench Road, Pocatello, ID 83201, United States

#13 of 23 hotels in Pocatello

Guests' Choice

Review score

Based on 152 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 26 August 2025

    9.0
    comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    liked it all

    room and bed were great /did not eat had to keep schedule

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    A short but comfortable stay.
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room was spacious and beds comfortable. Staff very helpful

    Stayed in August 2025

  • Reviewed: 1 August 2025

    8.0
    It served its purpose
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Is in need of some maintenance and updating. Showing its age. Ice machine not working in our area.

    Location, friendly and welcoming front desk staff.comfortable and clean.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The shower curtain was too short for the tub, so some water got on the floor and the bathroom door didn't lock. Both were very minor inconveniences.

    Fantastic room, almost like a mini apartment. Sofa bed was in a separate "nook" and allowed my teenager some privacy. Shower was amazing, the shower head was very high which fit my 6'8" son perfectly. The provided toiletries were high quality. Breakfast was great, lots of options for everyone including a yogurt dispenser machine! Definitely worth the stay!

    Stayed in July 2025

  • Reviewed: 2 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff.

    Stayed in June 2025

  • Reviewed: 27 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The front desk’s people were not patient

    The pool was open 24 hours

    Stayed in May 2025

  • Reviewed: 14 May 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    Breakfast was mediocre and could use improvements.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Probably will not be staying here again unless they lower their prices
    • Leisure trip
    • Couple
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Way over priced. 170$ room with no microwave or fridge.

    The location was convenient.

    Stayed in May 2025

  • Reviewed: 11 April 2025

    8.0
    It was fine for a brief stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Floors/carpet quite stained and grubby

    Good breakfast

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pancake machine was awesome.

    Stayed in April 2025

  • Reviewed: 19 February 2025

    9.0
    Perfect
    • Leisure trip
    • Couple
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great, especially the pancake maker. Muffins were a little‘mushy’. Also liked the soap dispensers. Hot tub was awesome.

    Stayed in February 2025

  • Reviewed: 22 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I did not appreciate getting a text at 6:00 in the morning talking about check out.

    Stayed in January 2025

  • Reviewed: 20 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls seemed to be very thin and our room was right near the ice machine and exit to the back parking lot. It made for some disturbances when we were trying to sleep. In the future we'll try requesting a room in a different part of the hotel.

    Breakfast was hot, yummy, and they kept it all well stocked. There were a lot of people staying but the cook staff did a great job so there was plenty of food and no wait. Breakfast was great. There was a good selection and variety of foods.

    Stayed in January 2025

  • Reviewed: 12 September 2024

    8.0
    Comfortable and clean
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    The fact that my booking was prepaid (on April 26th) and yet I was charged for the room. I called on 9/11 and was told the charge would be credited back to my VISA account. Two days have passed, and charge has yet to be credited back!

    Access to parking; breakfast (although the waffle maker was not working).

    Stayed in September 2024

  • Reviewed: 5 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    It took way too long to reach a receptionist. I was constantly put on hold. Had to call back multiple times just to get the cot I paid extra for. And then the cot was is terrible condition!!

    The room, breakfast and pool were good. Room was so spacious.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were clean. Breakfast was very good and so was the people who ran the breakfast. Prices were kinda pricey for no maid service or anyone checking if we had any needs. No elevator to 2nd floor. Really hard to get luggage up and down to the room and back to the car.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Would stay there again
    • Leisure trip
    • Group
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beautiful breakfast room. Good variety

    Stayed in May 2024

  • Reviewed: 9 April 2024

    8.0
    Room was fine but motel needs an elevator and signage to the LOBBY.
    • Leisure trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The motel doesn't have an elevator and I struggled a little to get my suitcase to the second floor. They also need a sign showing the way to the LOBBY. I got confused trying to get to the lobbyto check out.

    The room was ckean and comfortable.

    Stayed in April 2024

  • Reviewed: 29 February 2024

    8.0
    Well, pleased
    • Leisure trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I like to run the fan at night

    I liked the hot tub

    Stayed in February 2024

  • Reviewed: 2 February 2024

    8.0
    Good comfortable night
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    We called in to a booking agency , instead of calling direct to your hotel. So rates were a lot higher when booked through the agency. The agency booked us for a day later than we needed, so wanted to cancel with the booking agency and book inside the hotel for the right date …however they couldn’t or wouldn’t do that. Thought they would adjust the price at hotel ,but couldn’t do that either. Will know better next time to book directly with the hotel. Also found out they give Canadian snow birds a a bit more of a discount when book direct with the hotel.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Overall a great place.
    • Business trip
    • Solo traveller
    • Economy Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was traveling for work and when I made the reservation I asked for a ground floor room as we would need to carry equipment in due to not being able to leave it in the cold vehicle overnight. I was not given a floor room and when asked I was told that because I made it thru a third party there was nothing they would do. There was no elevator either so we had to carry heavy equipment up and down the stairs.

    It was very clean and had a nice esthetic. The bellman, and I believe he was training someone, helped us carry some equipment up stairs. Great continental breakfast!

    Stayed in January 2024

  • Reviewed: 20 September 2023

    8.0
    Nice place to stay but less value for the cost.
    • Leisure trip
    • Family with young children
    • Large Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The shower water wasn't particularly hot and the hot tub water was bath tub warm but not the warm temperature one would expect.

    Facility grounds were attractive and inviting. The personnel were friendly and responsive. The breakfast was provided promptly by staff.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    9.0
    Decent stay in a small town.
    • Leisure trip
    • Family with young children
    • Oversized Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 2 nights
    • Submitted via mobile

    The heater was on our last night in the pool area. With it being 85 degrees outside, it was pretty uncomfortable inside the pool area. The beds were very hard! My wife and I had a hard time sleeping because of this. We've stayed here many times in the past over Labor Day weekend, and the beds weren't bad on our other trips. Almost felt like we were sleeping on box springs.

    I like that the rooms were clean along with the rest of the property. The pool was well maintained, and I enjoyed swimming with my kids. The free breakfast was good. Nothing fancy, but the food wasn't bad, to be honest. Overall, our stay was very enjoyable! We had 3 rooms as we traveled with my sister and her family, and my aunt. All of our rooms were clean and comfortable.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Oversized Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    The beds wasn't comfortable.

    Great breakfast

    Stayed in August 2023

Showing 1 – 25

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