Reviews of Best Western Pocatello Inn 3 stars
1415 Bench Road, Pocatello, ID 83201, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewroom and bed were great /did not eat had to keep schedule
liked it all
Thank you so much for your wonderful review, we're glad to hear you enjoyed your stay! We hope to see you again the next time you come through Pocatello.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewProfessional and friendly staff; clean facility; variety and quality of breakfast offerings.
Typical of most hotels - couldn’t get the air conditioning to a consistently comfortable temperature.
Thank you for choosing to stay with us at the Pocatello Inn, we hope that we are able to welcome you back in the future!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious and beds comfortable. Staff very helpful
Thank you for choosing to stay with us and for taking the time to leave a review! We are so glad that you enjoyed your stay with us! We hope we are able to welcome you back in the future.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing
Thank you for choosing to stay with us at the Pocatello Inn, we apologize for not providing a comfortable stay. If there is anything that you would like to share specifically on what could have been done I would love to talk more with you. The property can be called at any time.
Thank you for choosing to stay with us at the Pocatello Inn, we apologize for not providing a comfortable stay. If there is anything that you would like to share specifically on what could have been done I would love to talk more with you. … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation, friendly and welcoming front desk staff.comfortable and clean.
Is in need of some maintenance and updating. Showing its age. Ice machine not working in our area.
Thank you for choosing to stay with us and for taking the time to leave a review! We are so glad that you enjoyed your stay with us and for your comments about the ice machine. We are currently in the process of getting that one replaced. We also have plans within the next year to do some updating to our property, including fresh carpets. We hope we are able to welcome you back in the future.
Thank you for choosing to stay with us and for taking the time to leave a review! We are so glad that you enjoyed your stay with us and for your comments about the ice machine. We are currently in the process of getting that one replaced. W… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFantastic room, almost like a mini apartment. Sofa bed was in a separate "nook" and allowed my teenager some privacy. Shower was amazing, the shower head was very high which fit my 6'8" son perfectly. The provided toiletries were high quality. Breakfast was great, lots of options for everyone including a yogurt dispenser machine! Definitely worth the stay!
The shower curtain was too short for the tub, so some water got on the floor and the bathroom door didn't lock. Both were very minor inconveniences.
Thank you so much for your thoughtful review! We're thrilled to hear that you and your family enjoyed the spacious layout of the room, especially the comfort it provided your son. It's great to know the high shower head was a perfect fit — we love hearing when the little details make a big impact. We're glad the breakfast, especially the yogurt dispenser, was a hit! We appreciate you noting the shower curtain and door — we've shared your feedback with our team so we can work on those minor improvements. We hope to welcome you back again soon!
Thank you so much for your thoughtful review! We're thrilled to hear that you and your family enjoyed the spacious layout of the room, especially the comfort it provided your son. It's great to know the high shower head was a perfec… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation, easy access to our needs, room was amazing, staff was extremely helpful & accommodating, love the pool & hot tub are available 24/7, breakfast good variety & was different both days, fitness center & laundry were a nice feature…
N/A
Thank you so much for taking the time to leave us a great review, we're glad to hear you enjoyed your stay!
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewFriendly staff.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliv… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe pool was open 24 hours
The front desk’s people were not patient
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us delive… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewBreakfast was mediocre and could use improvements.
Thank you for taking the time to leave us a review. I'm sorry to hear that breakfast was not up to your expectations. This is not our standard and for that I am truly sorry. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk or breakfast staff and we will send a staff member over right away to address the issue and ensure you have a nice, relaxing and comfortable stay.
Thank you for taking the time to leave us a review. I'm sorry to hear that breakfast was not up to your expectations. This is not our standard and for that I am truly sorry. If you experience any issues such as this during any future r… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewLocation. Room was clean. Price was reasonable.
We were put in the “old building.” No elevator. Electrical was aging. We had outlets that didn’t work. A/C unit was loud. Had trouble with exterior door and room door. Was issued new key cards. Same problem: key card readers were aging.
Thank you for choosing to stay with us at the Pocatello Inn, and thank you for taking the time to leave us a review! I appreciate you talking about the room and its problems, we will get maintenance on the room right now. We hope that we are able to welcome you back in the future!
Thank you for choosing to stay with us at the Pocatello Inn, and thank you for taking the time to leave us a review! I appreciate you talking about the room and its problems, we will get maintenance on the room right now. We hope that we ar… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe location was convenient.
Way over priced. 170$ room with no microwave or fridge.
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in March 2025
Verified review24 hour pool!!!!
Thank you so much for your wonderful review of our property, we're so glad to hear you enjoyed your stay!
Reviewed: 13 April 2025 · Stayed in February 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewGood breakfast
Floors/carpet quite stained and grubby
Thank you so much for your wonderful review, we're glad to hear you enjoyed your stay!
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewGood location, nice facilities and good room size for the price. Could use a mattress upgrade though. You can feel the springs in the mattress.
Thank you for taking the time to leave us such a great review. I'm thrilled to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewThe pancake machine was awesome.
Thank you for taking the time to leave us a review, were so glad to hear you enjoyed your stay and really liked the pancake machine. We hope to see you again soon!
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation, great breakfast
Thank you so much for taking the time to leave us a review. We're thrilled to hear you enjoyed your stay! We hope to see you again the next time you come through Pocatello!
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewBreakfast was great, especially the pancake maker. Muffins were a little‘mushy’. Also liked the soap dispensers. Hot tub was awesome.
Thank you for choosing to stay with us at the Pocatello Inn! I am thankful for your kind words about our property, and we will be looking into some better muffins! We hope that we are able to welcome you back in the future!