Reviews of Best Western Plus Crown Colony Inn & Suites 3 stars
3211 South First Street, Lufkin, TX 75901, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGood price for excellent accomadations
All good
Thank you for your kind words! We're so glad to hear you enjoyed our accommodations and found great value during your stay. Your feedback means a lot to us, and we hope to welcome you back again soon.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything was great..We will be coming back soon...
Thank you for your kind words, Looking forward to your next visit. Teresa Whiteside GM
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNice remodeled hotel.
Staff
Thank you for sharing your feedback. We're glad to hear that your first day with us was great, though we're truly sorry to learn that you experienced an issue with the A/C during your second night. We understand how important a comfortable night’s sleep is, and we apologize for the inconvenience this caused. It seems your message may have been cut off—if you'd like to provide more details or if there's anything else you'd like us to know, please don’t hesitate to reach out directly. Your comfort and satisfaction are very important to us, and we’d love the opportunity to make things right. Thank you again for your stay, and we hope to welcome you back for a smoother experience in the future.
Thank you for sharing your feedback. We're glad to hear that your first day with us was great, though we're truly sorry to learn that you experienced an issue with the A/C during your second night. We understand how important a … Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewOrganization
Thank you so much! We're delighted to hear that you found your stay both comfortable and well-organized. Providing a relaxing and seamless experience is always our goal, and it’s wonderful to know we succeeded during your visit. We hope to welcome you back again soon!
Thank you so much! We're delighted to hear that you found your stay both comfortable and well-organized. Providing a relaxing and seamless experience is always our goal, and it’s wonderful to know we succeeded during your visit. We hop… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewFrom beginning to end everyone was kind and helpful.. The breakfast was delicious and had a lot of choices
Thank you so much for your kind words! We’re thrilled to hear that you had such a pleasant experience with us, from the service to the breakfast. It’s always our goal to make our guests feel welcome and well taken care of, and we’re glad to know that we succeeded in doing so during your stay. We hope to have the pleasure of welcoming you back again soon!
Thank you so much for your kind words! We’re thrilled to hear that you had such a pleasant experience with us, from the service to the breakfast. It’s always our goal to make our guests feel welcome and well taken care of, and we’re glad to… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewAvailable
Young people loud at 12a and on
Thank you for taking the time to share your feedback with us. We’re glad to hear you found our hotel to be a convenient choice for your stay. However, we sincerely apologize for the noise disturbance you experienced during your visit. We understand how important a peaceful environment is for our guests, and we’ll be sure to remind our team to monitor noise levels, particularly during late hours, to ensure a comfortable experience for all. We hope to welcome you back and provide a more restful stay next time. Thank you again for your valuable input.
Thank you for taking the time to share your feedback with us. We’re glad to hear you found our hotel to be a convenient choice for your stay. However, we sincerely apologize for the noise disturbance you experienced during your visit. We un… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe room was large. I had a 1 bedroom
The rooms are gloomy,dated, and the building is old! The breakfast area is small!
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the size of your one-bedroom suite. We’re sorry to hear that aspects of your stay didn’t meet your expectations. Your comments about the room ambiance, building condition, and breakfast area are noted and will be shared with our team. We are always working to improve, and your insights help guide those efforts. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the size of your one-bedroom suite. We’re sorry to hear that aspects of your stay didn’t meet your expectations. Your comments about the roo… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewI could feel the springs in the mattress
Hello, Mr. Travis, I would like to apologies for any inconvenience on your stay , All of our mattress are pillow top mattress, so there are no springs . Please feel free to contact me at 936-634-3481 so that we may locate and correct any issue. Hope to see you again. Thank You , Teresa Whiteside GM
Hello, Mr. Travis, I would like to apologies for any inconvenience on your stay , All of our mattress are pillow top mattress, so there are no springs . Please feel free to contact me at 936-634-3481 so that we may locate and correct … Show more
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewEntry way
Uncomfortable pillows and loud not able to rest
Thank you for your feedback. If there is ever an issue during your stay please let the front desk staff know and we will be more than happy to accommodate you to the very best of our ability.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe room was a very nice size and was very comfortable. It was clean and neat and a pleasure to stay in.
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the comfort and size of your room, and that it met your expectations for cleanliness and neatness. It was a pleasure having you stay with us, and we hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the comfort and size of your room, and that it met your expectations for cleanliness and neatness. It was a pleasure having you stay with us, and we hope to … Show more
Reviewed: 7 May 2025 · Stayed in March 2025
Verified reviewThe staff was wonderful
Thank you for sharing your experience! We're so glad to hear that our staff made a positive impression on you. We pride ourselves on providing excellent service, and it's wonderful to know that our team helped make your stay even better. We look forward to welcoming you back soon!
Thank you for sharing your experience! We're so glad to hear that our staff made a positive impression on you. We pride ourselves on providing excellent service, and it's wonderful to know that our team helped make your stay even be… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified review