Saw piece of food near front door corner the whole time there. To me means cleaning not up to par

Breakfast good choices. Some different things each morning. Room’s bed and pillows excellent. Staff good

Stayed in May 2024

Big bed, clean room, modern facilities, free coffee

Stayed in April 2024

Cleanliness and location

Stayed in March 2024

Honestly the only problem I had was the bathroom only had one washcloth. But that was it.

This was my first stay at a best western. I didn’t know what to expect but the room was very spacious and clean. The staff were extremely helpful and kind. The location is right off the freeway and very close to downtown so it’s easily accessible to almost anywhere.

Stayed in February 2024

No shower pressure and that they ran out of breakfast

Space of room, convenient check in

Stayed in January 2024

Nothing that I can think of.

Love the location. Was close to where we were going. Very clean and comfortable

Stayed in January 2024

Nothing

Modern and clean

Stayed in November 2023

You had to prescribe to watch almost everything on TV. Should upgrade to smart TVs so that customers can just use their accounts. To watch what they want.

The breakfast set up was very nice and clean and the food was good. The beds are comfy and the showers are very hot

Stayed in November 2023

When you came out of the parking lot, the road was a one way street that was not well marked.

The property was easy to find, and the room was very spacious.

Stayed in September 2023

Housekeeper didn’t dump trash. And no walk in shower.

Very clean and modern.

Stayed in September 2023

The elevator broke that day and the basketball group had to use stairs

Friendly staff and cleanliness loved that there was a dinettes

Stayed in August 2023

Beautiful property with an amazing price

Stayed in July 2023

The pool was dirty

Very clean and awesome service

Stayed in July 2023

If you come in late and find yourself hungry it is difficult to find a place to eat, close by. Be sure you stop and eat before you check in, it will make it more convenient for you.

This hotel is easy to get to, great value, especially for an overnight stay on the road, clean and quiet. The bathrooms and the bedroom and are fairly modern, and I spends a lot of time in hotels, I would stay here again.

Stayed in July 2023

Breakfast was good even though electricity had gone out they still made it happen so thank you

Stayed in June 2023

However, the surrounding areas (and this is not the fault of the hotel) are run down. Gas stations and business close to and in proximity to the hotel were scary. Lots of young, homeless persons at every corner asking for handouts and loitering in front of doorways to restaurants, quick marts. Have to travel at least 15 minutes away for a decent sit down restaurant ( not expensive, just not fast food). 3 people at counter on Friday when checking in, but only 1 person checking in guests. It was a long wait and the hotel was hosting large groups of families w/kids for sporting events. You would think they would have more staff on a friday afternoon to speed up the check in progress. Ice machines are not on every floor. Ladies bathroom in lobby close to pool entrance was out of order the entire time. My reservation was for Fri - Sunday - I was arriving about 3pm. They charged my credit card $163 for a room deposit to hold my room at 9am on Friday. When I checked in, they expected me to pay the full total of $308. (This was not less the "deposit". I was told they would refund the $163 in 3-5 business days. Normally, when I pay a deposit on a hotel, the balance is due, not the entire amount plus extra. Later that night, I got a notice they charged me an extra $50 for "incidentials". For a total stay of $308.00, they charged an additional $213.00 !!! I understand the $50 damage deposit, but making me put a deposit on a room that they will refund in the future is asking a little much. Irritating because now I have to monitor my account to make sure the deposit is refunded. I do not like this type of business practice. Families on a budget should be aware they are going to hit you for about 70% of your total stay in extra fees.. beware.

The location was optimum for where I needed to be. It was by far the best choice. The breakfast buffett was the best I have ever experienced, both days and was open at 6AM. Eggs, breakfast meat, potatoes, waffles, small & large, blueberry muffins, bagels and toast, hard boiled eggs, several flavors of yogurt - regular and greek, oatmeal and toppings, cereal, several different juices. The hotel is fairly new in appearance, and very clean. Rooms and bathrooms were very nice.

Stayed in June 2023

The location was a little sketchy… quite a few homeless people around. Right off the highway so convenient but a little tricky to get to and loud.

it was immaculately clean! The breakfast offered a wonderful variety. The lobby and rooms were beautifully decorated and very well maintained. The sunsets from our 6th floor room were stunning!

Stayed in June 2023

We are very pleased with Fal, she has made the stay and booking so easy and convenient for us.

Stayed in April 2023

I was glad they could accommodate after I made error on reservation for dates.

Stayed in April 2023

You cannot expect a great breakfast at a hotel when it is free. After saying that, I would have to say that there breakfast is considered average, and I would rate them a 4.5 out of 10 on their breakfast. This is the only area I can see where they can do some improvement. The location would be rated at 7 out of 10, but I stayed in worse locations. This area is sort of an industrial area, but is easy to get on and off the interstate, and its a straight shot up to the state capital complex.

I've chosen to stay here several times over the past several years, when visiting the Capitol complex. I found this hotel to be clean, friendly, low cost, and quiet for a hotel. My last visit gave me even more respect for this hotel. In my haste to get to a meeting the next morning, I checked out of the hotel leaving my billfold in the room. Two hours later the hotel called me that the cleaning ladies had found my billfold, and of course I was suspicious, but everything checked out and all my accounts were secured. I give high praises to the staff, for the trust worthy at this hotel and recommend it to my family and friends.

Stayed in February 2023

The shelves in front of the toilet are in a bad place. I stood up, turned around and hit my back on the corner. Should trade places with the picture behind the toilet.

The property was very modern and super clean. The staff was very nice and friendly and the breakfast had a nice variety of hot and cold foods. We would definitely stay there again and highly recommend this Best Western.

Stayed in February 2023

Stay there once or twice a year and never been disappointed.

Stayed in December 2022

No complaints

Very good variety for breakfast. Food was very good and hot. Serving area very clean.

Stayed in October 2022

n/a

cleanliness, comfortable beds

Stayed in October 2022