Reviews of Best Western Gateway Grand 3 stars

Dear [Guest's Name], Thank you for taking the time to share your detailed feedback. We genuinely appreciate your kind words about our staff and the landscaping — we’re glad you enjoyed the natural surroundings. However, I’m truly sorry to hear about the multiple issues you experienced during your stay. Please accept our sincerest apologies for the water leak, the condition of the bathroom, the air conditioning, the non-functional hot tub, and — most concerning — the presence of ants in your room. That is absolutely not the experience we aim to provide, and I completely understand how distressing this must have been, especially for your wife. Your comments have been shared with our maintenance and housekeeping teams, and immediate steps are being taken to address each concern. The water leak and A/C issues are currently under repair, and pest control has been contacted to thoroughly inspect and treat the room. Additionally, we’re investigating why the hot tub was out of order and will ensure it's clearly communicated to guests if ever temporarily unavailable. We would welcome the opportunity to speak with you directly, review your stay further, and make this right. Please feel free to contact us at [352-331-3336] at your earliest convenience. Thank you again for bringing these matters to our attention. Guest comfort and safety are our top priorities, and we are committed to doing better.

Dear [Guest's Name], Thank you for taking the time to share your detailed feedback. We genuinely appreciate your kind words about our staff and the landscaping — we’re glad you enjoyed the natural surroundings. However, I’m truly sorr… Show more

Thank you for sharing your feedback. We understand your concerns about the condition of the building and the washroom. While our property does have some age, we’re actively working on updates and improvements to enhance guest comfort. We truly appreciate your comments, as they help us prioritize future renovations. We hope to have the opportunity to welcome you back and provide a better experience.

Thank you for sharing your feedback. We understand your concerns about the condition of the building and the washroom. While our property does have some age, we’re actively working on updates and improvements to enhance guest comfort. We t… Show more

Thank you for choosing to stay with us during your visits to UF — we’re glad to hear you enjoyed our omelette station and that we continue to be a convenient option for you. That said, I’m very sorry to hear about the condition of the bedding, the missing blanket, and the state of the hallways. These are not the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re especially concerned to hear about the behavior at the pool. Eating, drinking, and smoking in the pool area violate our safety and cleanliness policies, and we will be reviewing our enforcement procedures to ensure a more respectful and enjoyable environment for all guests. We truly value your feedback and loyalty, and we hope to welcome you back with noticeable improvements on your next visit.

Thank you for choosing to stay with us during your visits to UF — we’re glad to hear you enjoyed our omelette station and that we continue to be a convenient option for you. That said, I’m very sorry to hear about the condition of the bedd… Show more