Reviews of Best Western Plus InnTowner Madison 3 stars
2424 University Avenue, Madison, WI 53726, United States
#20 of 64 hotels in Madison
Guests' ChoiceReview score
Based on 369 hotel reviews
8.6Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.1
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Facilities
8.7
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Staff
8.9
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Value for money
8.4
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Free WiFi
8.5
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Reviewed: 21 August 2025
Jacqueline
United Kingdom20 reviews5 helpful votes9.0“Quick efficient check in. Courtesy mini bus lovely surprise. Didn't use it.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 4 nights
Breakfast Okay. Not alot of variety. Food could have been hotter
Stayed in August 2025
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Reviewed: 16 August 2025
Paul
United States15 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 7 nights
Outstanding front desk staff, fantastic amenities, great location for my travel purposes.
Stayed in August 2025
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Reviewed: 1 August 2025
Jennifer
United States29 reviews10“The good far outweighed the bad. The staff helped give this hotel the 10 rating!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
The door on our bathroom was a barn door. so it didn’t couldn’t lock or close tightly. the hardware stuck out longer than the wall. the air conditioner lot fan ran all night and was loud.
The staff was amazing! They were always happy to help and were always working hard. they were pleasant, kind and seemed to enjoy their job. The breakfast was very good! Lots of options. the manager helped us by giving us a battery we needed! the maintenance came right away and changed our refrigerator that didn’t work. So many things that made the stay enjoyable.
Stayed in July 2025
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Reviewed: 29 July 2025
Monika
Netherlands15 reviews2 helpful votes9.0“All good”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 5 nights
Friendly staff. No housekeeping unless you ask. Very comfortable mattress.
Stayed in July 2025
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Reviewed: 28 July 2025
Stephanie
United States9 reviews10“In Madison for medical purposes. Perfect spot.”- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Proximity to medical facilities. Restaurant was nice. Staff was wonderful. Room was smartly laid out, was super clean and just nice!
Stayed in May 2025
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Reviewed: 27 July 2025
Becky
United States4 reviews10“All aspects of our stay were great.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Everything top notch.
Stayed in July 2025
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Reviewed: 25 July 2025
Keyre
United States6 reviews10Exceptional- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The location. Food was good. Staff was nice and friendly.
Stayed in July 2025
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Reviewed: 21 July 2025
Cathy
United States55 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Dated building
Good location. Comfortable room.
Stayed in July 2025
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Reviewed: 20 July 2025
Engelmayer
United States3 reviews10“Great hotel”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
I was so impressed with how welcoming the hotel was, we were in town for a concert. The hotel hosted a pre party, with free hotdogs and macaroni salad, provided bottles of water we could bring to the venue, and had shuttles to and from the venue. Beyond that everyone I interacted with was very kind, the breakfast buffet had something for everyone, and the pool was fun!
Stayed in July 2025
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Reviewed: 20 July 2025
Patricia
United States17 reviews5 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Shuttle service from hotel to university campus and state capitol.
Stayed in July 2025
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Reviewed: 1 July 2025
Marjorie
United States11 reviews10“BW + Madison = A great place to stay!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
The water in the dispensers on the floor was not cold and the ice machine on the floor was not working.
We arrived on June 26 in the late afternoon. The person at the front desk who checked us in was wonderful. Friendly and professional. Nice complimentary breakfast. Although we did not eat at the restaurant, I was glad that there was one with what looked like delicious offerings. Lots of available parking spots. Check out took literally 20 secs.
Stayed in June 2025
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Reviewed: 1 July 2025
Kristie
United States4 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe King Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Had to wait over an hour past check in for my room
Clean. Convenient
Stayed in June 2025
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Reviewed: 30 June 2025
Hula
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Big, clean and good amenities with close location to things.
Stayed in June 2025
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Reviewed: 4 June 2025
Sonyskynevyalay
United States9 reviews10“Great Place to Stay”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
There was nothing I did not like.
The beds were comfortable! The rooms had what we needed for a stay away from home. The staff were very friendly and helpful!
Stayed in June 2025
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Reviewed: 28 April 2025
Melton
United States1 review8.0“Overall - we enjoyed the stay!”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The parking lot was super crowded and we found the last parking spot available.
I like the amenities, pool, hot tub, eating/bar area. The two gentlemen working when we checked in were great and super helpful. Food was decent. We loved the check out time of 12, it’s so much more convenient of a time!
Stayed in April 2025
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Reviewed: 27 April 2025
Xiong
United States1 review9.0Superb- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Some things that weren't a big issue, but some things we wished were different were the size of pillows. The ones given were nice, soft, and convenient, but they were a little small. A little thicker blankets would've been nice, so that the room could be cold for one guest but the other can still be warm. Finally, we thought it would've been nice for the outlets if they included a USB-C port because more phones are switching usb to usb. Besides those things, everything was great :)
We enjoyed all complimentary soaps and towels. My friend enjoyed the fact that there was a makeup towel speficially! Plenty of towels and the beds were comfy. There were plenty outlets around the room which was nice to see. The staff were great, super easy in and out! Breakfast was included too which was a big plus! I would book again
Stayed in April 2025
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Reviewed: 29 March 2025
Mary
United States2 reviews10“Wonderful surprise.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
TV guide couldn't find. Did without.
Great food in restaurant. Great location near University hospital.coffee machine in lobby and rm great.
Stayed in March 2025
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Reviewed: 28 March 2025
Seerk
United States4 reviews2 helpful votes10“Top of list for our next visit.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Room to move in bedroom a bit lacking.
Location, included breakfast, complimentary shuttles, clean, nice pool, a lot to like. Seems well managed, caring staff.
Stayed in March 2025
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Reviewed: 14 March 2025
Quentin
United States1 review8.0Very good- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
I really wanted them to focus more on their shuttle accommodations. I find it to be very slow and unreliable.
The area is very convenient for my business arrangements. The staff were very friendly. Place was clean and I enjoyed my stay.
Stayed in March 2025
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Reviewed: 9 March 2025
Dave
United States34 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room - Non Smoking
- • Stayed 3 nights
- • Submitted via mobile
They didn't clean during our stay.
Nice rooms.
Stayed in December 2024
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Reviewed: 9 March 2025
Dave
United States34 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
They didn't clean the room during our stay.
Very comfortable. Good breakfast
Stayed in December 2024
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Reviewed: 9 March 2025
Arthur
United States1 review9.0“Hotel exceeded my expectatoins, convinent location, quiet, even on a full friday evening”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
I have no complaints at all.
Nice selection of food. Comfortable dining area. Clean. Attentive staff.
Stayed in March 2025
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Reviewed: 21 February 2025
Linda
United States1 review10“I am so grateful for BW…clean, friendly, client focused and a convenient location to UW Clinic.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Delicious fish fry dinner. Shuttle to and from UW clinic Free coffee at any time. Free, great variety hot/cold breakfast. Comfortable bed and pillows. Ability to control room temp. Quiet in hallway and room.
Stayed in February 2025
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Reviewed: 21 February 2025
Claire
United States1 review8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Elevators were terrible and we got stuck until someone else needed it at 10pm at night
Stayed in January 2025
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