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Reviews of Best Western Plus Riata This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

504 West Commerce Street, Brownwood, TX 76801, United States

#2 of 5 hotels in Brownwood

Guests' Choice

Review Score

Based on 200 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    7.7

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 14, 2025

    9.0
    Clean and pleasant of you need to stop in Brownwood.
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    They accommodated a late check-in and had a large well-lit, fenced-in parking lot in back for our two vehicles both pulling trailers.

    Stayed in August 2025

  • Reviewed: May 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The phone didn’t work nor the plug for the coffee maker. Hair in the shower

    Nice

    Stayed in May 2025

  • Reviewed: April 23, 2025

    8.0
    We always come here when we travel because we know we will get good service and sleep well
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms are set up very well. Beds are comfortable. The place is clean. My favorite part is the little kitchenette area.

    Stayed in April 2025

  • Reviewed: April 17, 2025

    7.0
    Convenient Spot in Brownwood for an Overnight Stay
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is conveniently located in the middle of Brownwood. The hotel staff is friendly and the rooms are reasonably priced. The bed was a bit hard for my liking, but it was fine for one night.

    Stayed in April 2025

  • Reviewed: March 27, 2025

    9.0
    Comfortable
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that I asked for late checkout and I was told I could check out at a certain time and I paid $25 for that time only to be called back saying that the time was no good and I had to check out 45 minutes earlier because a wedding was scheduled to stay in my room specifically.

    It was very nice and comfortable. I enjoyed my stay and recommend staying here for comfortable beds cleanliness. The breakfast was good.

    Stayed in March 2025

  • Reviewed: January 31, 2025

    8.0
    Good stay. Met expectatations.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights

    Housekeeping did not bring coffee refills to my room. I was very pleased that bathroom and Bed was made every day.

    Location was good. Quality was good. Coffee machine did not work properly one out of 4 day stay.

    Stayed in January 2025

  • Reviewed: January 23, 2025

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shower

    Friendly staff and coffee in the lobby

    Stayed in January 2025

  • Reviewed: January 9, 2025

    9.0
    Nice newer hotel with great staff and good parking. Cappucino machine in the lobby!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Lack of lighting in the bedroom area. Breakfast stuff was put up at 8.45am.

    Great staff, very friendly and helpful. Nice coffee machine in the lobby. Room was huge and had a couch, fridge,microwave and Keurig. Really good room darkening shades. Good safe parking around the back, nice and quiet hotel. The breakfast was adequate. There was a Walmart and other stores right across the road and a barbecue place right next door.

    Stayed in January 2025

  • Reviewed: November 18, 2024

    9.0
    Great stay!
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Door going out at the end of the hallway says exit only and you have to have a door card to enter, but it was always unlocked or propped open, never had to have a room card to get in.

    Nice place, everything was clean, the beds were nice, and the staff was friendly. The location is good, easy in and out.

    Stayed in November 2024

  • Reviewed: September 28, 2024

    8.0
    city comforts in small town
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the air conditioner would not turn off no matter what temperature we set it to and was set to on and auto didn't work. I had to unplug it so I didn't freeze to death.

    I loved the living room was a separate area from the bedroom. there was couch and coffee table with tv in living room area and the bedroom area had it's own tv.

    Stayed in September 2024

  • Reviewed: September 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Security lock on room was broken and pillows were too small.

    Parking lot and pool was well lit. Overall everything was clean and comfortable. The shower was an absolute delight. Felt like unlimited hot water.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee flavor, carpet looked dirty, air conditioner could have been cooler, not enough towels in room

    Big area for visiting around breakfast

    Stayed in September 2024

  • Reviewed: September 7, 2024

    9.0
    Great location for a clean and comfortable stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower faucet was hard to work. It was either cold or hot. It didn't turn between the two.

    Friendly staff, clean hotel, hot and cold breakfast, quiet stay, spacious rooms, and lemon water and a filtered water machine available all day in the lobby.

    Stayed in September 2024

  • Reviewed: August 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Did not have enough to use the pool

    Very good. Above what I expected. Bacon was really good.

    Stayed in July 2024

  • Reviewed: July 8, 2024

    7.0
    Was nice enough room, staff was courteous and helpful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Lots of parking and well lit

    Stayed in July 2024

  • Reviewed: June 10, 2024

    9.0
    I will probably stay again because of the staff, but in a different room.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights

    We had a lot of noise in our room. All hours of our stay, you could hear thumping and banging.

    The staff was very helpful. The gentleman working our last night was very helpful with getting me some orange juice late in the evening to help my mother with a little low blood sugar issue. I witnessed the staff being very helpful and friendly with everyone.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    9.0
    I enjoyed my stay at Best Western in Brownwood, TX, and would stay there again if I have a layover in that town. Thank y
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overpriced for Brownwood, TX

    It was in an easily accessible location near restaurants and center of town. It was clean, spacious, staff was friendly, breakfast facilities were nice. I asked for my room to be located near the rest of my family and the man at the desk did so cheerfully.

    Stayed in June 2024

  • Reviewed: May 28, 2024

    9.0
    Very pleased
    • Couple
    • King Room with Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    So clean

    Stayed in May 2024

  • Reviewed: May 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We did not get the room we originally booked, we got a small double room. They charged us for a king suite and said there was nothing they could do. Fortunately a couple of guys on a business trip had been given a king suite despite requesting a double. So we swapped. The breakfast was biscuits and sausage patties, we waited for the scrambled eggs but we gave up after 15 minutes. The bathroom door did not close properly and wouldn't lock, (obviously)

    The room we finally got, the one we paid for, was lovely, clean and spacious. Great toiletries. Lighting was excellent too.

    Stayed in May 2024

  • Reviewed: December 26, 2023

    9.0
    Excellent stay and Staff were great.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night

    Minor issues with the wet bar faucet and sink. The couch was a bit uncomfortable. A little more cushion would have been great. The single serve coffee was a bit small for me, but they always had it brewing in the Lobby.

    It was a great stay. Even though it was only one night, it was wonderful. Staff were friendly and helpful with everything. This will be our go to Hotel in this town. The suite was above what I expected. The price was only a little more than the rooms.

    Stayed in November 2023

  • Reviewed: December 19, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    price

    location, room was comfy, expensive room

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Would gladly stay again!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only problem we had was the bed was softer than we are used to but definitely not a complaint. If you enjoy soft fluffy beds this place is perfect.

    The staff was very kind and helpful. The room was clean and cool. Loved the fact that the check out time was noon. The breakfast was way more than expectations for a free breakfast. If we are ever back in the area we will be returning.

    Stayed in December 2023

  • Reviewed: October 9, 2023

    8.0
    Will gladly stay here again
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Smell of "sourness" on 3rd floor.

    Good breakfast selection.

    Stayed in October 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was possible for this type of property.

    Nice size room, spotlessly, clean.

    Stayed in August 2023

Showing 1 - 25

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