Reviews of Best Western Plus Roland Inn & Suites 3 stars
333 Roland Ave , San Antonio, 78210-3325, United States
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewVery happy with our stay overnight! Rooms are big, clean and have both a microwave & mini fridge which helps save some money on food. Great quality at an affordable price point.
Parking is very tough, not enough spaces and small spots.
Thank you for your kind review and for pointing out the spacious, clean rooms and convenient amenities! We're so glad you found good value in your stay. We do apologize for the challenges with parking and will take your feedback into consideration. We hope to welcome you back again soon!
Thank you for your kind review and for pointing out the spacious, clean rooms and convenient amenities! We're so glad you found good value in your stay. We do apologize for the challenges with parking and will take your feedback into … Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNot being stranded..
First they gave away our room to someone else, because I specifically reserved this hotel due to the sofa couch. There were no towels when we went swimming.. There was a huge pee stain on the second bottom sheet.... When I informed them upfront, it seemed as if they didn't care... The maintenance guy was super awesome though he cared and fixed everything because the mini fridge was not cooling and he made our beds because the housekeeping was too busy.... They ran out of eggs for breakfast so we didn't get to eat breakfast one morning... I'm so disappointed in this trip. I was also told that booking over charged me... wish I would have booked elsewhere.. and I may not use booking.com anymore due to their hidden fees that make it more expensive, and no guarantees on the rooms we reserve....
Thank you for taking the time to share your feedback. We sincerely apologize for the many inconveniences you experienced during your stay — from the room mix-up and housekeeping issues to breakfast availability. That is not the level of service we strive to provide, and we regret that we fell short. We’re glad to hear our maintenance team member made a positive impression and helped where he could, but we understand your overall disappointment. Please know your comments will be shared with our team so we can address these concerns and improve moving forward. We hope you’ll consider giving us another chance in the future to provide you with a much better experience.
Thank you for taking the time to share your feedback. We sincerely apologize for the many inconveniences you experienced during your stay — from the room mix-up and housekeeping issues to breakfast availability. That is not the level of ser… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything i will go back
Thank you so much for rating your stay a perfect 10! We are delighted to learn that you've had a wonderful stay. We look forward to your next visit. Thank you once again for choosing Best Western Plus Roland Inn and Suites.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLocation, new.
They didn’t clean the room during the stay.
Dear Michael, Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet expectations. Clean linens and a well-made bed are basic standards we take seriously, and we apologize that this wasn’t your experience. Your comments have been shared with our housekeeping team for immediate review and improvement. We hope you'll consider giving us another chance to provide the stay you deserve. Warm regards Ana
Dear Michael, Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet expectations. Clean linens and a well-made bed are basic standards we take seriously, and we apologize that this wasn’t your experien… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewStaff was great housekeeping was very attentive and very clean hotel
Dear Zaire, Thank you so much for your kind words and perfect rating! We're thrilled to hear that our staff and housekeeping made such a positive impression and that you found the hotel very clean. Your feedback truly motivates our team to keep delivering excellent service. We look forward to welcoming you back soon!
Dear Zaire, Thank you so much for your kind words and perfect rating! We're thrilled to hear that our staff and housekeeping made such a positive impression and that you found the hotel very clean. Your feedback truly motivates our t… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewlove the space and cleanliness only thing missing was shampoo and soap.
no body wash, or shampoo
Thank you for the perfect 10/10 rating! We’re so happy to hear you loved the spacious, clean room. We’re truly sorry that the in-room toiletries were missing — that’s not the experience we want for our guests, and we’ll be reviewing this with our housekeeping team to make sure it doesn’t happen again. Your kind words mean a lot to us, and we look forward to welcoming you back to Best Western Plus Roland Inn and Suites soon!
Thank you for the perfect 10/10 rating! We’re so happy to hear you loved the spacious, clean room. We’re truly sorry that the in-room toiletries were missing — that’s not the experience we want for our guests, and we’ll be reviewing thi… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and excellent from the very beginning. From the front desk in the morning and the late night, everybody was very nice. The rooms are clean.
This is not the place to stay if you want walking distance restaurants and things to do. The only thing nearby is Whataburger. The only issues were that the door to the bathroom won't stay open and the water pressure is not strong at all. Also the water does not get hot. It's barely warm. The ice machine was broken on the first floor so you had to go to the Third floor. Other than that, Pleasant experience.
Hello Tavane, Thank you for your honest and detailed 7/10 review. We’re truly glad to hear that our team made a great impression and that you found the room clean and your overall stay pleasant. Friendly service is something we take pride in! We also appreciate you pointing out the areas that need improvement — from the bathroom door and water temperature to the ice machine issue. Your feedback helps us take immediate steps to enhance the guest experience. While we understand the location may not have offered all the walkable options you hoped for, we hope the peaceful atmosphere and service made up for it. We’d love to welcome you back for an even better stay next time! Warm regards Ana
Hello Tavane, Thank you for your honest and detailed 7/10 review. We’re truly glad to hear that our team made a great impression and that you found the room clean and your overall stay pleasant. Friendly service is something we take pr… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe breakfast and quiet and clean room.
Dear Claudette, Thank you for the perfect 10/10 rating! We're so glad you enjoyed the breakfast and your quiet, clean room. Your kind words mean a lot to us, and we hope to welcome you back to Best Western Plus Roland Inn and Suites soon!
Dear Claudette, Thank you for the perfect 10/10 rating! We're so glad you enjoyed the breakfast and your quiet, clean room. Your kind words mean a lot to us, and we hope to welcome you back to Best Western Plus Roland Inn and Suite… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEasy access to our venue.
Thank you for the 9/10 rating! We’re glad our location made it easy for you to reach your venue. We appreciate your stay and hope to welcome you back soon! Warm regards, Ana
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation
Coffee machine is not on all day
Thank you for the great 9/10 rating! We're glad you enjoyed our location. We appreciate your feedback about the coffee machine — we understand how important that little perk can be and will definitely take it into consideration for future improvements. Looking forward to welcoming you back soon! Warm regards, Ana
Thank you for the great 9/10 rating! We're glad you enjoyed our location. We appreciate your feedback about the coffee machine — we understand how important that little perk can be and will definitely take it into consideration for … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in March 2025
Verified reviewThe room was clean and the location was nice.
I don’t have anything I didn’t enjoy.
Hello Autumn, Thank you so much for leaving a feedback regarding your stay. We are delighted to learn that you found your room clean and the location convenient. Thank you for choosing Best Western Plus Roland Inn and Suites. We look forward to welcoming you again on your next visit. Warm regards Ana
Hello Autumn, Thank you so much for leaving a feedback regarding your stay. We are delighted to learn that you found your room clean and the location convenient. Thank you for choosing Best Western Plus Roland Inn and Suites. We look f… Show more