Reviews of Best Western Plus Swiss Chalet Hotel & Suites 3 stars
141 S Frontage Rd, Pecos, 79772-7202, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast, pretty lobby, nice, comfortable room
Nothing
Hello Jill, Thank you for the wonderful review and the generous compliments on the breakfast buffet and our accommodations. Richard General Manager
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewLocation
No wifi. No water pressure. It took 30 minutes to fill tub. Ants on night stand in the morning
Hello Touchet, Thank you for your recent review and for sharing your experience. I would like to apologize for the inconvenience with the wifi and water pressure. I hope you had an opportunity to call the front office, as we provide a 24-hour help desk with Wi-Fi and maintenance on call to assist with any room issues. I hope we have an opportunity to provide a better experience during your future visit. Richard General Manager
Hello Touchet, Thank you for your recent review and for sharing your experience. I would like to apologize for the inconvenience with the wifi and water pressure. I hope you had an opportunity to call the front office, as we provide a 24-h… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewClean comfortable room
Booked a room with a balcony and received room without a balcony. Bathroom lighting was very dim.
Hello Kenneth, Thank you for your recent stay and the nice compliment on your room accommodations. I apologize for the discrepancy in your room type, but I will review your reservation to address the issue. Thank you for the notification regarding the bathroom lighting. This will be resolved as well. Richard General Manager
Hello Kenneth, Thank you for your recent stay and the nice compliment on your room accommodations. I apologize for the discrepancy in your room type, but I will review your reservation to address the issue. Thank you for the notification r… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBreakfast buffet Indoor pool Guest laundry
The hot tub was cold
Hello Sarah Farmer, Thank you for the excellent review and the generous compliments on the breakfast buffet, the guest laundry, as well as the indoor pool and hot tub. Richard General Manager
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was fantastic. Best one ever and we've seen many. The facility is very nice.
We liked everything but front desk person had trouble. Maybe was new. Took a long time but cannot say there was anything wrong.
Hello Belcher, Thank you for your recent visit and the generous compliments on the breakfast buffet and the hotel. Thank you for sharing your experience upon check-in. He is a new employee, but I will review your check-in for the delay. Richard General Manager
Hello Belcher, Thank you for your recent visit and the generous compliments on the breakfast buffet and the hotel. Thank you for sharing your experience upon check-in. He is a new employee, but I will review your check-in for the delay. … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe hotel was very nice, clean, comfortable and had a wonderful breakfast! The pool was a bit cloudy, hot tub was very nice but could’ve been hotter. Otherwise, the pool area was beautiful! The whole place was very exceptional!
Pool was cloudy.
Hello Melissa, Thank you for the excellent review and the generous compliments on the cleanliness and breakfast buffet. I apologize for the issue with the hot tub's temperature. We recently had a heating element malfunction and were awaiting a replacement. Richard General Manager
Hello Melissa, Thank you for the excellent review and the generous compliments on the cleanliness and breakfast buffet. I apologize for the issue with the hot tub's temperature. We recently had a heating element malfunction and were aw… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewEverything was perfect!! Nothing bad or negative to report. HIGHLY RECOMMENDED!!
Hello Carl, Thank you for sharing your review with us and for the generous compliments as well. Richard General Manager
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewPool
Hello Kama Yurner, Thank you for the excellent review and for taking the time to share with us. Richard General Manager
Reviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBreakfast was the best free hote breakfast ever! Great selection of breakfasta foods and helpful, cheerful employees.
There was nothing not to like!
Hello, Thank you for the generous compliments on the breakfast buffet and the friendliness of our fantastic staff. Richard General Manager
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewThe room was modern, clean and bed very comfortable. Breakfast was excellent and wonderful biscuits!
Hello Norma, Thank you for the excellent review and the generous compliments on the room accommodations and the breakfast buffet. Richard General Manager