I liked the location. I was traveling by car and its right off the freeway. I also have a tesla so it was really easy to charge my car.

Stayed in August 2025

The hot tub was broken/closed, which was a little bit of a bummer.

Convenient location and super comfy bed, which was great. I enjoyed the pool as well, and an onsite laundry facility is always convenient.

Stayed in August 2025

We checked in on August 14, 2025 at around 8:55pm ish, the staff (didnt check his name) who was at the front desk was amazing!!! He had to deal with something urgent when we checked-in. There were a few groups of people waiting at the reception, he was calm and let us know he needed to deal with something and will come back in a few minutes, he seemed a bit nervous, but he was patient with all the guests who had questions and who were checking-in. We enjoyed our stay, it's very clean, quiet, and appreciate the amazing staff!! It's a good distance to go down south to lassen national park as well, a bit further going to crater lake, but a nice one night stay if you're stopping mid way.

Stayed in August 2025

Great views, clean, affordable, comfortable

Stayed in August 2025

The doors were hard to open to our room. The toilet was loose, wobbled.

Beautiful place.

Stayed in July 2025

The beds are super hard, but very comfortable.

Very nicely decorated, rooms were clean and the view was nice.

Stayed in August 2025

Unfortunately, there was a bit of a confusion when booking, we booked two rooms and found out at the property that one of the rooms had 2 beds and we couldn't reverse the booking for the extra room.

Location was great for our driving to Portland.

Stayed in August 2025

Overall very nice stay! Breakfast was great Beautiful area as well!!

Stayed in July 2025

Out dated rooms

Location

Stayed in August 2025

Breakfast a bit expensive but in line with typical prices in the US - albeit expensive for a European.

Well placed, comfortable

Stayed in July 2025

The electricity went off a few times and stayed off for at least 30 minutes every time. I booked through Booking.com at the total price of 604.00 for 2 nights which is very expensive for what you get. The hotel billed my credit card for $664.50. This may be due to the electricity going out and the card reader not working at the time. I am requesting a refund for $64.00

The location is great for exploring Mt Shasta. Great view of the mountain. Beds were comfortable. Breakfast was good.

Stayed in July 2025

I didn't like that I paid for 3 nights for a Mountain view and on the 1st night I was put in a ground floor room with trucks and trees blocking my " Mountain View". Also the TV did not work the 1st night but they fixed it the 2nd day. The Spa pool was/is out of order as well.

I liked the view of Mt. Shasta from the 2nd Floor after I complained about the NO view room I was given on the 1st night.

Stayed in July 2025

Breakfast was fair. The location was great with the view of Mount Shasta right in front.

Stayed in May 2025

Breakfast that was included was not much! Breakfast bars were out dated by 2 years.

Location

Stayed in June 2025

Noise from freeway exists but not as bad as anticipated. Beds need an upgrade badly. Gov workers need a lesson in manners when they are up at 5am. Guys next to us were very loud at night and in the morning.

Nice location off the freeway for the value, clean room, good amenities and very friendly staff. Restaurant on site is good. Its also close to food, coffee and gas.

Stayed in May 2025

Too much chlorine and to cold If you could change it to a saltwater pool, that would be cool

Swimming pool

Stayed in April 2025

The room and hotel did not look like photos. A bit outdated.

Nice location and we loved the breakfast options.

Stayed in February 2025

Very cute vintage ski-chateau interior. Walkable to shops/ restaurants. Clean, comfortable, we enjoyed the hot tub.

Stayed in January 2025

Small dark rooms, dated.

EV chargers, pet friendly, great location. We often stop here on the way down from WA to CA

Stayed in December 2024

Being a small town, not expecting very professional staff.

Pretty nice place to stay.

Stayed in December 2024

Room looked a little dated, bottom of indoor pool appeared to have discoloration, no vouchers for bar/restaurant despite lots of nearby local options.

Property/room was very clean. Good location. Indoor pool and spa were larger than expected. Bar/restaurant were a convenient option.

Stayed in December 2024

I was charged for two rooms. I cancelled late (about 15minutes after the cutoff time due to car trouble), then was able to get a AWD rental. Called back about fifteen minutes later to reschedule another room. Spoke with Best Western staff who said that the room was already rented out, so had to rent a different room (ultimately at a price of $300+ for the night. Needless to say, I didn’t expect to get a full refund, but definitely hoped for a bit of mercy. Merry Christmas to you, too, Best Western Plus Tree House in Shasta.

Staff was friendly and helpful. Breakfast was good and decently priced.

Stayed in December 2024

Noisy heater

It was the best choice for the 1st leg of our Christmas trip from San Diego Very good restaurant in the downtown area close by.

Stayed in December 2024

The bed and pillows were super comfortable and everything was very clean.

Stayed in December 2024