Reviews of Baymont by Wyndham Chester IL 3 stars

Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay, including the malfunctioning lights and air conditioner, empty body wash, frozen freezer, and Wi-Fi problems. This is not the standard of service we strive to provide. I appreciate you mentioning our convenient location and cleanliness, but I am very sorry that we fell short in other areas. Please know that your comments have been shared with our maintenance and housekeeping teams to address and resolve these problems immediately. If you would like to discuss your stay further or if there’s anything we can do to make this right, please reach out to us directly.

Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay, including the malfunctioning lights and air conditioner, empty body wash, frozen freezer, and Wi-Fi pro… Show more

Dear Guest, Thank you for your feedback. I apologize for the inconvenience caused by the absence of an elevator and the challenges you faced carrying your luggage and belongings upstairs. We understand how important accessibility and convenience are to our guests. I am also very sorry to hear about your experience with our staff. Providing friendly and helpful service is a priority for us, and I regret that we fell short during your stay. We will address these concerns directly with our team. Your comments are important to us and help highlight areas for improvement. If you’d like to discuss your visit further or if there’s anything we can do to make this right, please contact us directly.

Dear Guest, Thank you for your feedback. I apologize for the inconvenience caused by the absence of an elevator and the challenges you faced carrying your luggage and belongings upstairs. We understand how important accessibility and conven… Show more

Thank you for taking the time to share your feedback with us. I sincerely apologize that your experience fell short of your expectations in several important areas, including the absence of an elevator, our staff’s demeanor, housekeeping details, and the quality of our breakfast offerings. We strive to provide a comfortable and welcoming environment, and it’s clear we missed the mark in your case. We take your comments about the empty soap, shampoo, and conditioner dispensers, as well as the room odor, seriously and have shared them with our housekeeping team to ensure immediate improvement. In addition, we are reviewing our breakfast service procedures to address the issue of watered-down juice and enhance your overall morning experience. Our goal is to continuously improve, and feedback like yours is vital in that process. If you are willing, please reach out to us directly so we can discuss your experience further and work to make things right. We truly hope you’ll consider giving us another opportunity to provide you with a better stay in the future

Thank you for taking the time to share your feedback with us. I sincerely apologize that your experience fell short of your expectations in several important areas, including the absence of an elevator, our staff’s demeanor, housekeeping de… Show more

Thank you for your honest feedback and for recognizing the transition period as we shift from Best Western to Baymont. I sincerely apologize for the shortcomings you experienced with our breakfast quality, including the cold eggs and meat, as well as the tea selection and the issue with the body wash dispenser. We understand how these details impact the overall satisfaction of your stay, and I assure you we take them seriously. We are actively working to address these concerns as part of our rebranding process, and your comments are invaluable in guiding our improvements. We appreciate your patience and understanding during this time of change, and we hope you will consider visiting us again to experience the positive changes we are implementing. If there’s anything further we can do or if you’d like to discuss your experience in more detail, please reach out to us directly.

Thank you for your honest feedback and for recognizing the transition period as we shift from Best Western to Baymont. I sincerely apologize for the shortcomings you experienced with our breakfast quality, including the cold eggs and meat, … Show more

Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the issues you encountered with the desk chair, the softness of the bed, and the lack of lighting by the desk. We also regret that our vending machine selection did not meet your expectations and have already addressed this with our team to ensure better stock levels moving forward. We appreciate your patience with our front desk staff regarding the chair replacement. We are reviewing our training procedures to ensure all team members are confident and prepared to assist guests with any concerns. Your comments about the bed will be shared with our management team as we continuously look for ways to improve our sleep experience for all guests. Thank you again for your valuable feedback. We hope you will consider staying with us again so we can provide you with the five-star experience you deserve.

Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the issues you encountered with the desk chair, the softness of the bed, and the lack of lighting by the desk. We also regret that our vending m… Show more

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the location of your room and for any disturbances from our staff. Guest comfort and a peaceful stay are our top priorities, and we regret that we did not fully meet your expectations in this regard. Your comments are important to us, and we will use them to review our room assignments and remind our team about maintaining a quiet environment for all guests. We hope you will consider staying with us again so we can provide you with a more enjoyable experience.

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the location of your room and for any disturbances from our staff. Guest comfort and a peaceful stay are our top priorities, and we … Show more

Thank you for your feedback! We’re glad to hear that your stay met your needs and that everything was satisfactory. If there’s anything we can do in the future to make your experience even better, please let us know. We hope to welcome you back again soon

Thank you for your feedback! We’re glad to hear that your stay met your needs and that everything was satisfactory. If there’s anything we can do in the future to make your experience even better, please let us know. We hope to welcome you … Show more

Thank you for your feedback. We appreciate your honest comments about the breakfast and noise. We’re sorry to hear the breakfast didn’t meet your expectations. We strive to offer a variety of options to suit different tastes, including both continental and hot choices, but we understand it may not have been memorable for you. Your input helps us improve the quality and selection we provide. Regarding the noise from the main road, we apologize for the disturbance early in the morning. For future stays, please let us know in advance if you prefer a quieter room away from the road, and we will do our best to accommodate you. Thank you again for sharing your experience; we hope to have the opportunity to provide you with a better stay next time.

Thank you for your feedback. We appreciate your honest comments about the breakfast and noise. We’re sorry to hear the breakfast didn’t meet your expectations. We strive to offer a variety of options to suit different tastes, including both… Show more

Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the spaciousness and cleanliness of your room, and that your stay was peaceful and quiet. Providing a comfortable and relaxing environment for our guests is very important to us. We look forward to welcoming you back on your next visit!

Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the spaciousness and cleanliness of your room, and that your stay was peaceful and quiet. Providing a comfortable and relaxing environment for our guests is ver… Show more