It needs a lot of work. Our room door would not lock. Staff fixed it quickly. We stayed in a “suite “ had styrofoam cups, broken coffee maker and only decaffeinated coffee.

The staff was excellent and location was great.

Stayed in July 2025

Wished I had known the pool wasn't working. As hot as it was during our stay my kiddos needed more than the river to cool off.

Great Location! Staff was always very pleasant & helpful.

Stayed in June 2025

The bathroom had dirty towels left in it and the floor was covered in hair and dirt.

The location was perfect

Stayed in July 2025

Pretty much everything else. Nothing was clean, not much was comfortable. Supposed to have a phone in the room and it didn't. That was no deal at all, except I didn't want to get accused of taking the phone. Got to checking for what else might be missing and there was no smoke detector. I spoke to front desk and was told "Oh, we have them, they just haven't been put up yet". I'm pretty sure the fire Marshall would frown on them renting rooms without smoke detector, even if they did "have some in the office". The milk for the cereal was clabbered, the coffee was cold. Was told they were going to remodel "sometime in 2026". We won't be going back to see if they do or not.

It is in Helen and next door to one of Helen's best restaurants, Bigg Daddy's

Stayed in April 2025

Air wasn't working good,staff man rude very unfriendly, had to go get towels not cleaned while there found someone's socks under bed

Location

Stayed in June 2025

Looked like room had not been dusted or vacuumed. Staining on tile in tub/shower. Damage to walls not repaired n repainted.

Friendly staff, bed was clean and comfortable. Air conditioner worked well.

Stayed in June 2025

The room smelled of mildew. The ceiling in the bathroom leaked, carpets had not been vacuumed in who knows how long. Tub was dirty, the beds looked like a 4 year old made them. Overall I would not stay there again major updates are needed. I paid 580 dollars for 3 nights I felt for that amount of money the room should Have been In Much better shape.

Location was perfect. The staff was friendly. I think they are short of staff though. At least I hope that’s the case due to the hotel conditions

Stayed in May 2025

the breakfast. no daily service clean towels ,trash take out, toilet paper etc

the front desk girl location

Stayed in May 2025

Very outdated and could use some updating and better cleaning.

Location

Stayed in May 2025

It could be better if it was updated, new paints, new flooring…. The pictures didn’t show us rundown until we showed up and it needs some repairs, freshening up and replacing.

The location of where it is …. We like the jacuzzi and the fireplace in the room. It was perfect in a cold rainy days.

Stayed in April 2025

Dirty room, printer not working, 2 lights not working Hole in door, dead bugs in bathroom, Hot water not working for breakfast tea and oatmeal, no sugar, lobby bathroom not working, morning clerk no help. needs to be renovated

Bed and area

Stayed in April 2025

The bathroom was in extremely poor condition condition. The door jam was broken and created a tripping and cut hazard. Definitely needs maintenance.

Location

Stayed in April 2025

The cleaning could be a lot better like the floors needed vacuumed badly and the linen needs checked for stains before putting on the bed

Location was great, room was big

Stayed in March 2025

Room smelled Sheets not clean

Location

Stayed in March 2025

We did not like the $50 deposit required at check in. It was a complete surprise. Also my card was not to be charged until check in but it had already been charged before I arrived. We will probably not be staying at a Whyndam hotel again.

The breakfast was adequate

Stayed in March 2025

cracks all around the room, pieces of the ceiling were missing out of the bathroom. When we woke up to take a shower and brush our teeth there was no lights. We were told that the GFI needed to be pushed when we did nothing to make it blow.

Stayed in March 2025

Front desk was very good but the facility is lacking when we entered our room the TV was on the bed locked liked someone had propped up on the bed and there was a metal coffee cup beside the TV with liquid in it st first we double checked by looking around to make sure someone wasn't already booked in this room thinking maybe they gave us the room by mistake

Stayed in March 2025

Dirty and outdated. In need of repair.

Good location.

Stayed in February 2025

The carpet was so bad you could not walk on it, please know I am not picky but like a certain level of cleanliness. We had a hot tub but it was so afraid of the cleanliness that it was not used even after I went and bought Clorox cleaner, the towels were stained with what appeared to be mold spots. The toilet appeared to have been cleaned with some chemical that ate off the finish inside the toilet. These are items that the owners must be aware of. Again the staff and maintenance man and staff were kind and understanding.

The staff tried their best to help make the room better, I believe the age of the hotel has a lot to do with the problems. The maintenance man and staff were trying their best to help make things right but it was very deep down dirty. It was a good size room and very quiet and felt private. Great location.

Stayed in February 2025

Rooms were all and updated and not very clean

Rooms were all and updated and not very clean

Stayed in December 2024

Didn’t clean up the room or bring towels

The location

Stayed in January 2025

Bathroom it look old

Not too clean

Stayed in January 2025

The carpets were very grimy/dirty feeling. I paid for my room before I ever got there, but was still charged almost the entire stay of my room again when I put down the security deposit. Thankfully the lady I spoke to after was able to reverse the charge and I got that money back, but I did ask the gentleman before he ran the card to make sure I wasn’t getting charged again for the stay. I have received the refund, we haven’t received our security deposit back yet, so I will update once I get that back.

The location was the best thing about this hotel. It was close to so much. We went to see the snow, and we were able to walk to the little park behind the hotel or the gas station across the street for things we needed. The beds were pretty comfortable. All the employees I came into contact with were very nice and helped with whatever questions I had. The breakfast was fine. The kids enjoyed cereal, but there was no milk the first day. We had our own so that was fine.

Stayed in January 2025

The furniture was old and torn or stained. The room was described as having a‘mountain view’ but actually had a parking lot view. Price of the room did not equal the quality of the room.

Location of the hotel

Stayed in January 2025