Reviews of Baymont by Wyndham Helen 3 stars

The location

The rooms was poorly furnished out dated television mattresses on both beds was spongy and very uncomfortable if I’m ever in Helen Georgia again I definitely would not stay at this hotel

Location

Cleanliness, very musty, doors did not function properly, no outside lighting in the front, bed had stains and beds coming apart. Black dots on bed sheets

Love the privacy of the access and the view of our room. The friendliness and kindness of the staff, exceptional customer service!

I would have preferred different items in the breakfast spread, ex: eggs, bacon, pancakes. Hot coffee and water were not available at the time, but it was acceptable for the facility and price I imagine.

Beautiful on the outside and the lobby.

The rooms in our group all had mold and roaches everywhere

Location. Convenient to Helen destination. Room upgrade when a problem arose with original room.

Building needs maintenance. A bit worn in places, building materials in lobby area and outdoor walkways. Parking lot with weeds and grass. Fit/finish could be improved. Bathroom floor had not been swept thoroughly. Tub/shower faucet was problematic, and tub drained slowly.

Location.

Bathroom counter leans. Shower head is not in the wall properly. Shower head sprays from the side. Shower is filthy. Painted over water damage about the tub. Ceiling is chipped in places. Headboard is scratched up. Wi-Fi would not work. Hand rail to the balcony was not secured. Leaning on it would cause you to fall. Air conditioner was loud. Was told checkout time was 11:00 AM. I set my checkout online as 10:45 AM. At 10:15 AM hotel staff entered our room while we were in there.

Like the location

Room was dirty! Didn’t have another room to replace the room

Nothing did not stay. It was nasty. Wyndham needs to remodel the whole building. I expected more from Wyndham.

The property was filthy and the service was bad the room was nasty the bathroom sink was clogged and the bed looked like somebody had laid in it and the floors was not vacuumed bathroom was not stocked and on top of that I paid cash for the stay upon arrival on 8/8/25 and then on 8/9/25 they charged my debit card for the stay so they have been paid twice for the stay and I’ve contacted the property and they said my money would be refunded in 5 to 7 days well it’s not been refunded and now I’m trying to contact them and the phone isn’t working so I give this place an absolute 0 I would not recommend this place to anyone nor will I ever stay there again and I frequently visit Helen this is the first time I’ve been disappointed with my stay ever so disappointed

The staff was very helpful and attentive

The facility was older and needed some updates

Good location not too pricey

Offer more coffee to visitors in the morning and keep the rooms cleaner.

My room was dirty. Clumps of hair left in the tub. The hot water was barely even warm. room was very overpriced. They definitely need better housekeeping and upgrades.

Very dirty

The location.

When we checked into our room and as I looked around I noticed a long hair in the tub. The next day we saw that our room door didn’t lock and when we saw that you can just open the door ( no key needed) we went to the office and she gave us the room next door. The sink was full of debris as if the drain had been cleaned out and sink not cleaned. The hot water knob didn’t work at all and we had to have someone fix it.

Breakfast good

The Room overall. The carpet even felt sticky and the smell in the room

It was filth

The carpet was filthy

Likes the balcony

When I googled a hotel the main thing it needed was a pool which it showed as having a pool. When we went to find the pool it was shut down permanently so the search was false. When you reserve it should tell you no pool!