Reviews of Americas Best Value Inn & Suites - Bluffton 2 stars
100 Charles Deam Court, Bluffton, IN 46714, United States
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Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in December 2024
Verified reviewWe had to ask to change our room because there was poop from the previous people that where in the room and so the bathroom wasn't clean. They have us another room and I found hair in the shower when i was ready to use it and realized all the soap where used and full of hairs so that even this room wasn't clean then they try to give us another one and while opening the door the room wasn't done and all the beds where dirty then showed us a fourth room and this one seemed clean, we checked the bathroom and chose to stay until we realized the tv wasn't working and then the day after breakfast wasn't served with the most pathetic excuse ever heard, the reason was a pandemic that ended 3 years ago. Never comment on these things but this one was by far the most disgusting and terrible experience we ever had and the young guy was the most rude person you could contemplate. Instead than apologize to give us a room full of poop in the toilet and two others completely dirty he was pretending that we should have had patient and not make her mom cry, we just asked for a clean room since there was none. Unbelievable nightmare! Worst hotel service I can recall and especially the most dirty ever. Every part of the room was also full of dust. They told us..... sorry, can't go ahead!
Absolutely nothing! Even irritating that after all this they would not serve the breakfast that was supposed to be included and did not do us even a discount after all this. Indecent
Dear Marco, Thank you for taking the time to leave us your feedback. We're sincerely sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, so we'll be sure to discuss all of your comments internally and make any improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
Dear Marco, Thank you for taking the time to leave us your feedback. We're sincerely sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness or upkeep concerns during your visit. These matters are incred… Show more
Reviewed: 17 October 2024 · Stayed in July 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewNo Kleenexes in the room.
Reviewed: 25 July 2024 · Stayed in July 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewIt was adequate.
Orange juice wasn't up to standard.
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewLocation
Lobby had no air conditioning. Sheets smelled, room smelled. Lacked cleanliness. Outlets overloaded. No place to plug chargers, etc, without unplugging other things. Tv remote was sticky. Pillows were like bricks. Didn’t sleep for the 2 nights I was there. Never saw a single person who worked there except for check in and when we arrived at 10pm due to late flight, we had to ring a bell several times to rouse someone. It was truly disgusting
Dear Marilyn, While we are glad you enjoyed our prime location, we are sorry that other aspects of your stay failed to please you. Your constructive comments about our room amenities are valuable as they show us where we can make improvements. Thank you for staying with us, and we hope you'll come back for a better experience and allow us to demonstrate our commitment to hospitality.
Dear Marilyn, While we are glad you enjoyed our prime location, we are sorry that other aspects of your stay failed to please you. Your constructive comments about our room amenities are valuable as they show us where we can make improvemen… Show more
Reviewed: 20 May 2024 · Stayed in May 2024
Verified reviewReviewed: 16 April 2024 · Stayed in April 2024
Verified reviewIt was quite in the room. beds were comfortable.
Breakfast could be better with more selection. Location was to close to the railroad tracks. The trains would wake me up. The room needs updated.
Reviewed: 29 November 2023 · Stayed in November 2023
Verified reviewThe room was clean, the bed was comfortable, and the hotel was quiet, with no slamming doors and such.
Out of all the hotels we have stayed at, this was the first one to ever charge us an early check-in fee, and we were only an hour and a half early ☹️
Reviewed: 23 November 2023 · Stayed in October 2023
Verified reviewClose to everything in town
The lady at the desk was rude to us more than once. We found roaches in the king suite so we got a refund. The lady tried to lie and say there's no roaches but we took pictures of them and showed her and then she changed her tune. She wasn't going to refund us till I threatened to go public with it.
Dear Satterfield, While we're glad you enjoyed the convenience of our location, we apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for all of our guests. Please know that our pest service regularly services our property to ensure everything is as it should be, and we hope to show you the comfort and quality we provide the next time your travels point you in our direction.
Dear Satterfield, While we're glad you enjoyed the convenience of our location, we apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for… Show more
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewWe had a wonderful stay. It is an older hotel, but there are no slamming doors or kids running up and down the hall. We got a good night sleep. Our room was clean and the bed was comfortable.
Nothing
Reviewed: 10 October 2023 · Stayed in October 2023
Verified reviewNothing!
There were roaches and stink bugs all over the room! We left! They tried to just move us to another room, I said no. She was not going to give my money back. She had to call her boss. Finally they gave the money back. They tried to tell us the rooms at the other end of the hall were better. Then why'd they put us in this room to begin with? Then she blamed the bugs because they have no screens on the windows. Then she blamed the Mexican migrant workers! How racist! Never again!
Dear Mandy, Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet your expectations. However, we are shocked by your claims. We welcome and work with anyone regardless of race, religion, creed, or sexual orientation. Your comments will be shared with our team for review and consideration. This is not typical feedback we receive, so we kindly ask that you reach out to us offline at your earliest convenience to discuss your comments and experience as a whole. Our lines are open, and we hope to hear from you soon.
Dear Mandy, Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet your expectations. However, we are shocked by your claims. We welcome and work with anyone regardless of race, religio… Show more
Reviewed: 30 August 2023 · Stayed in August 2023
Verified reviewPleasant staff, quiet location
No protein at breakfast, laundry not available like advertised, had to ask for enough towels for number of guests, one bathroom smelled really musty and tub didn’t drain properly
Reviewed: 23 August 2023 · Stayed in August 2023
Verified reviewReviewed: 27 July 2023 · Stayed in July 2023
Verified reviewFriendly staff n very helpful
Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewGood location, reasonably priced.
Needs a lot of updating. It was like being transported back to 1980.
Reviewed: 6 July 2023 · Stayed in July 2023
Verified reviewClean
Friendly staff
Reviewed: 24 June 2023 · Stayed in June 2023
Verified reviewSmells really good
Reviewed: 15 June 2023 · Stayed in June 2023
Verified reviewReviewed: 5 June 2023 · Stayed in June 2023
Verified reviewReviewed: 3 June 2023 · Stayed in May 2023
Verified reviewReviewed: 8 May 2023 · Stayed in May 2023
Verified reviewThe desk staff were friendly. The breakfast was carb heavy, but my friends really dug the Belgian waffles. The room was clean, the bed was comfy. The price was a good value.
All dogs, service animal or not, is subject to a $20 per night non-refundable fee. The website says $10 per night.This is against Federal ADA law to have any fee for a service animal. Take this up with corporate, the desk clerk is powerless in this situation.
Reviewed: 26 April 2023 · Stayed in April 2023
Verified reviewBreakfast was nice. We were going on a bus trip for the weekend. The location was good for that!
The heater/air in the room didn’t work so well.