My navigation system took us to the wrong side of the property and there was only one way roads around the property. That was very frustrating especially when you have never been there late at night. Also that you have to pay for parking, even though they have parking at the hotel, this ridiculous, if you are paying to stay at a hotel that is already included in the price. This is bad political politics.

Pretty clean and felt pretty safe while on the property.

Stayed in August 2025

the private parking area

Stayed in August 2025

No one had any clue how parking worked. It was added to our bill at check in, and when asked how the system knows we already paid when leaving, we were told “press the button”. Well the button didn’t work. We ended up paying for parking twice. After multiple attempts to connect with someone on the phone, we were refunded. It is unfortunate that multiple extra calls had to be taken after specific questions were asked about parking. Not many restaurants close to this hotel location.

The property was very clean. The staff in the restaurant were wonderful!! The staff at the counter weren’t as friendly and weren’t able to answer questions efficiently, especially about parking.

Stayed in August 2025

paying for the parking!

Stayed in July 2025

Neighbors were loud and fighting quite a bit.. Would quiet down after a while but it seemed there were long term rentals within the facility which maybe should be disclosed. Otherwise no complaints about our stay.

Great location to the convention centre and easily accessible via car to the restaurants by the university.

Stayed in August 2025

Nothing comes to mind. The location might not be the best for everyone. It didn't seem like there were many tourist sites nearby but we didn't do much exploring since we were there for a conference in the neighborhood.

All the staff were very friendly and helpful. They had a nice bar and restaurant, we only ate breakfast there on the last morning with a large group of other people, and everyone enjoyed the meal. We didn't use the pool, but it looked very clean and open. Location was perfect for what we needed and was easy to access by the light rail.

Stayed in July 2025

The Wi-Fi signal is not very stable.

The offering of milk and cookies in the evenings is a really nice feature.

Stayed in July 2025

The WiFi was not working in the hotel room until they reset the router again. It was still weak, but worked. The TV was not working sometimes; may have needed to replace the one in the room I was staying. Hallways were a little dirty with some scattered garbage.

Very kind and accommodating staff! The pool area was open until 11pm and included a hot tub and ping pong table. Parking was less expensive than other hotels downtown and the hotel held my luggage after checkout for free.

Stayed in July 2025

That it had a pool, hot tub and sauna. And all 3 were available!

Stayed in June 2025

The parking (trying to figure out how to get into the parking lot) was completely crazy. We probably had to go around the block 3 or 4 times to figure out where to enter (based on the direction app I was using). It was $15 to park for a night which isn’t crazy, but I wish it was included in the stay since the hotel was already a bit on the pricy side. Oh also, we got stuck with a room right next to the pool. It was quite loud. I didn’t notice it so much at night time (but we were at a concert). In the morning about 800 or 815am though I was awoken by kids screaming and being loud. That wasn’t fun.

I liked the location. We were going to the US bank stadium and it was extremely easy to get there by walking. When we returned, they had fresh chocolate chip cookies. The staff was very courteous and helpful.

Stayed in June 2025

Hotel should not charge parking when one is a customer

The location was perfect for us

Stayed in May 2025

Only thing I didn't enjoy was that I had a room facing the pool and could easily hear everything going on in the pool (mostly loud children playing).

Was here for 5 nights and had a great stay. Convenient location in city center, 10-15 mins from the heart of downtown. Staff was all friendly and always accommodating.

Stayed in May 2025

Not just this property but best western overall. Always have caution tape around the hot tubs

Location downtown

Stayed in May 2025

The location is close to the convention center, but all over downtown there are homeless people and drug addicts. Not a place to go around by yourself. The hotel is secure and locked.

The hotel is wonderful. Clean and friendly staff.

Stayed in May 2025

The walls are thin and I could hear music and conversation from the rooms nearby.

I liked how close the hotel is to US Bank Stadium and restaurants.

Stayed in April 2025

Great location to everything! Easy to access tram etc. Staff was very helpful on helping you get around and making suggestions.

Stayed in April 2025

I don’t like that it doesn’t come with breakfast included with the stay since they have a restaurant. Considering the price of the stay, and the restaurant in the hotel is pretty expensive. But that may just be me being used to cheaper places 😅

Stayed here for an event at the armory and I loved that it was within walking distance. It was super clean and very comfortable.

Stayed in February 2025

Previously stained sheets. Ran out of their famous cookies multiple nights, sucks they bragged about them but we didn’t get to see what the hype was about. We weren’t asked how our stay was when checked out. Still waiting to get my deposit back.

The architecture, decor, pool was clean. Rooms were quiet. Nice bathroom.

Stayed in February 2025

Location. It's an older hotel but it has character. The Christmas decorations were lovely. It was nice to have a bar and restaurant on hand.

Stayed in December 2024

restaurant didn't have great options

location to stadium

Stayed in December 2024

The size of the 1/2 bath (tub & toilet) small area for a room for 6 to 8 people.

Location, the view, restaurant, bar, Starbucks Coffee, outdoor patio on the lake. Close to downtown Wisconsin Dells, the size of the room & the sink on the outer side of the bathroom, plus closet space.

Stayed in November 2024

Restaurant menu and prices

Location for football game

Stayed in November 2024

Beds we're extremely soft and uncomfortable

Location Friendly staff Clean room

Stayed in November 2024

Didn’t like the person in the morning who stated they were transgender, and also passive-aggressive since their mother and grandma were New Yorkers. As if, that gave them an excuse to be rude. Which they were and also lied to say, I had a different room. Overall, a bit loud and always a lack of coffee.

The restaurant and bar were a nice addition and bistro sets outside were very European.

Stayed in October 2024