Room service never came even when front desk made it on my agenda to come for everyday cleaning

The front desk was absolutely amazing and helped me when room service failed to.

Stayed in May 2025

Nothing

It was great

Stayed in February 2025

Lack of communication. Manager didn't put in my request for the breakfast room and others wanted it at the same time as me. I felt rushed.

Stayed in March 2025

hard to get heat adjusted to the desired temperature in the room. This is fairly important, but room was nice

breakfast simple but good food

Stayed in January 2025

That there was only breakfast offered one out of my 3 night stay.

Friendly staff, clean but a little outdated, bedding and bed was comfy (I’m really picky), breakfast was good, the one day I had it!

Stayed in December 2024

The fridge was making a humming noise at times which was a little distractive.

The location was very convenient to shopping and restaurants. The breakfast was very good offering hot foods like omelette, and waffles. The room was clean and adequate.

Stayed in October 2024

Breakfast started only at 7Am because of the weekend. Very busy due to marathon week-end.

Staff at reception made us feel welcomed.

Stayed in October 2024

They were running out of coffee and things to eat during breakfast. There was gobs of hair in shower drain. Bathroom is extremely small.

The pool and bottom floor were nice. Staff were very courteous and friendly.

Stayed in September 2024

Staff were slow to respond to needs of extra towels. Breakfast was basic blah continental.

Reserved large king room with full size appliances. Location was convenient.

Stayed in July 2024

They didn't have our room ready wasn't able to get our room tell 5pm check-in was 3 so we couldn't shower before the concert 🤨

The room was very nice

Stayed in July 2024

The only bad thing was that the hot tube was out.

Always like the breakfast and how close it is to town.

Stayed in May 2024

Nothing

Breakfast was good and had both hot and cold options.

Stayed in May 2024

They did not have enough towels Staff was a bit on the lean side

Good location Breakfast included Pool and hot tub

Stayed in February 2024

Horrible staff to consumer interaction. Struggled with payment.

Clean

Stayed in February 2024

Though there's clearly some issues with communication at the hotel itself, my main gripe is with the reservation issues resulting from booking online. We didn't get the room we booked, as it apparently doesn't exist at this property. It took forever to check in because they had no record of my reservation other than the confirmation I provided. Then the room they put us in was a king bed only. Not the double, twin, pullout sofa, and jacuzzi in the description of the room I booked. The 2 Q room they put us in after that hadn't been cleaned from last guests, but the 2 Q room after all that was clean and nice. It still wasn't what I booked and paid for though...

The hotel and staff were great and helpful, despite there being challenges with the reservation itself and their system.

Stayed in January 2024

Got charged an additional fee for having dogs, at a dog friendly hotel. The computer in the lobby wasn’t working, unfortunately I needed to use it.

Good location

Stayed in October 2023

breakfast was rather disappointing in selection and quality

Stayed in October 2023

We stay a Best Westerns whenever we can throughout the US-this was the worst No TV remote in the room. TV even manually could not be changed. When I explained to the night clerk she “said your husband could watch the game in the lobby”. She said this was the second time it happened in a week-probably never was fixed the first time. We changed room after I said the review would be brutal Breakfast was dismay. Watery eggs. No creamer for coffee, 1 yogurt, day old bread. Broken juice machine and no water Will try to attach a pic of the waffle maker. Whole hotel could do with a good deep cleaning

Location was good. The front desk Samantha (Sam) was very friendly and happy-she has a delightful personality But read there is work to be done to bring it up to par

Stayed in October 2023

The room not having any hot water. The staff saying he would come sprinkle hot water from the sink on me. The staff members mouth dropped open. Then saying we could use the shower in the pool.

Stayed in August 2025

Wasnt a elavator

Typical low qualty

Stayed in July 2025

The owner and staff were rude the pool and hot tub were not working no hot water for a shower the owner said he did not have to provide those things

Nothing

Stayed in July 2025

Nothing

Yes

Stayed in June 2025

Booked for the pool and it closed the day of check in, rooms are small, the breakfast didn't have bacon, sausage, or eggs..I don't like biscuits and gravy, and not a cereal eater, not a fan of waffles! I was quoted a price through booking.com and it was more when I checked in.

I was on the bottom floor as requested, allot of establishments close by and breakfast served until 10am

Stayed in May 2025

Bathroom and sink area very tight.

Just about everything! Location was great, bed very comfortable, staff was friendly and welcoming, breakfast was good, room size was really nice, everything very clean and modernized.

Stayed in April 2025