Reviews of C. Baldwin, Curio Collection by Hilton 4 stars
400 Dallas Street, Downtown Houston, Houston, TX 77002-4777, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe area of the property was convenient for myself and family.
I contacted room service and asked for towels and toilet paper during my stay and no one ever came. For my customer service expectation, I was disappointed with that.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIts location
Check in was lacklustre, no information given - restaurant not open for dinner, half the menu not available for lunch.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt is a truly upscale establishment.
The “system” kept on trying to withdraw unauthorized funds from my account throughout my stay, and this happened even after I had checked out. After my many complaints while at the hotel the staff at the reception were not able or simply refused to resolve it. It made me regret staying there despite being a HH member. The experience was like no other I have had with any hotel.
Dear Monica, We appreciate you staying with us and being a Hilton Honors Reward member. We are truly sorry for the billing inconvenience and regret any issues you experienced with our team. Please be assured, your feedback has been shared with our leadership team for review and improvement. Thank you for bringing these matters to our attention. Warm regards, Charley M. General Manager
Dear Monica, We appreciate you staying with us and being a Hilton Honors Reward member. We are truly sorry for the billing inconvenience and regret any issues you experienced with our team. Please be assured, your feedback has been shared w… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location it was comfortable
It doesn’t have a microwave or vending machine and it’s no stores around if u wanted snacks no swimming pool but that’s exceptional
Dear Tamara, While we are glad you chose to stay with us, we're sorry to learn that certain aspects negatively affected your overall stay. We believe in continually improving and will look into these areas to determine where we can enhance our guests' experience. Thank you for sharing your concerns, and we hope you'll give us another chance to change your perceptions. Warm regards, Charley M. General Manager
Dear Tamara, While we are glad you chose to stay with us, we're sorry to learn that certain aspects negatively affected your overall stay. We believe in continually improving and will look into these areas to determine where we can enhance … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthe breakfast was ok..but rhe restaurant were nor open.
i think some body neef to check the rooms make sure everything work properly..when i get my room i notice somethings are not working properly like the minicooler in the room were not working and smelly.the outlet in the restroom was broke.good thing was the staff move me to a diferent room right away after i report it...thats is a plus.
Thank you for choosing to stay with us! We're glad to hear that we could help you start your day with a delicious breakfast, and we appreciate your comments. We understand how these aspects may have impacted your comfort and overall satisfaction and we will alert our maintenance team to have them look at the issues you pointed out. We hope you will consider staying with C. Baldwin, Curio Collection by Hilton again, giving us a chance to ensure an overall improved visit. Warm regards, Charley M. General Manager
Thank you for choosing to stay with us! We're glad to hear that we could help you start your day with a delicious breakfast, and we appreciate your comments. We understand how these aspects may have impacted your comfort and overall satisfa… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEveryone was nice and professional. The shower looked a little funky because of the rust
The bathroom shower floor very rusty
Dear Candice, Welcoming you as our guest in Houston was a pleasure. Thank you for taking the time to share how much you appreciated our warm hospitality and prime location for exploring downtown. Your feedback about the bathrooms is gratefully received, as our team will look into ways to enhance this amenity moving forward. Please take care, and know that we look forward to earning your perfect rating during your next visit. Warm regards, Charley M. General Manager
Dear Candice, Welcoming you as our guest in Houston was a pleasure. Thank you for taking the time to share how much you appreciated our warm hospitality and prime location for exploring downtown. Your feedback about the bathrooms is gratefu… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewOk
Have to pay for parking
Dear Jesus, We appreciate you taking the time to share your thoughts with us. When a stay feels just “average,” it tells us there’s more we can do, and we’d genuinely value any additional feedback you’d be open to providing, as we want every visit to feel special and worthwhile. Regarding parking, we provide on-site options to ensure convenience and security for our guests. We're also excited to offer our guests bicycles to explore more of our wonderful location. It was a pleasure having you here, and we’d be delighted to welcome you back so we can deliver an exceptional experience! Warm regards, Charley M. General Manager
Dear Jesus, We appreciate you taking the time to share your thoughts with us. When a stay feels just “average,” it tells us there’s more we can do, and we’d genuinely value any additional feedback you’d be open to providing, as we want ever… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe property was in a good location and connected to the underground walkways, which was a great experience for my wife and I.
It’s not the property but having breakfast included in my booking was extra and it was not how I was thinking it was going to be.
Dear Trey, Thank you for your review. We're glad our location was convenient for you and your wife. We apologize for any confusion regarding the breakfast inclusion and appreciate your feedback. We hope you both will join us again in the future. Warm regards, Charley M. General Manager
Dear Trey, Thank you for your review. We're glad our location was convenient for you and your wife. We apologize for any confusion regarding the breakfast inclusion and appreciate your feedback. We hope you both will join us again in the fu… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewvibe
Would like a pool or hottub or bath in the roo
Dear Sarah, Thank you for your feedback. We’re happy to hear you enjoyed the atmosphere of the hotel. Your idea of having a pool, hot tub, or bath in the room is a great suggestion and something we’ll keep in mind to enhance future stays. We look forward to welcoming you back for an even more relaxing experience. Warm regards, Charley M. General Manager
Dear Sarah, Thank you for your feedback. We’re happy to hear you enjoyed the atmosphere of the hotel. Your idea of having a pool, hot tub, or bath in the room is a great suggestion and something we’ll keep in mind to enhance future stays. W… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified review