Lack of good food choices, diner food wasn't good. Ice cream was good, nice to have starbucks.

Great location, good size, clean rooms.

Stayed in August 2025

I arrived late and tired with 2 kids and took me about 1 hour in the line waiting to do my check in. No one was there to help with the luggages and find the room. I was with the cart and the kids by myself looking for the building and the room. Also we were hungry and all the restaurants was closed. If I wasn’t in the line I could eat. Even water was hard to find. The machines didn’t have it, Just sodas. I asked one for a clean lady that I found and she gave me one that was her bottle.

The location, the rooms very comfortable.

Stayed in August 2025

The temperature through out the location is way to freezing, had to go out to get back my blood circulation, the food even if they had 4 stations with different items all where kind of bland and quite expensive for what they offer, no bathrobes and no slippers, the sink with bar soape no liquid soape or hand cream

The location is nice close to the Universal studios and right next to Volcano Bay, free bus transportation to City Walk, the personal was ok, they had characters meet-ups, the bads where queen size and quite comfortable, large room, 2 pools one with slide and one with lazy river, completely towels...shopping area and Starbucks shop, arcade game and gym 👌

Stayed in August 2025

Proximity to theme parks.

Stayed in August 2025

Rooms are not big enough for 4 .

The location

Stayed in August 2025

Check in process The food at the cafe was pricey but not so good I left something in the room but I was told nothing was left behind

Location was excellent

Stayed in July 2025

Breakfast should be included in the price.

The room and how it close to Volcano Bay

Stayed in August 2025

So close to Volcano Bay

Stayed in August 2025

Man the pool was to hot slide was too little

Stayed in August 2025

Pool.

Stayed in August 2025

We expected the prices to be high but man, paying over $100 for a breakfast that consisted of a couple of omelettes and kids pancakes was a bit much for us. We ended up grabbing items at a local store so that we were not spending $100-$250 per meal

We were there to spend time at Universal studios. So, our time at the hotel was short. Room was clean and spacious enough for a family of 5. Kitchenette came in handy as well.

Stayed in August 2025

Door entry battery died and it held up one morning.

Location. Quick check in. Staff friendly and quick to respond.

Stayed in July 2025

Parking charges, no cleaning rooms

Location to universal

Stayed in July 2025

We had a constant drip /running faucet/musky odor from the ac unit. We went to the lobby to the front desk then to send someone to the room and The guy at the front desk acted as of he couldn't be bothered and proceeded to try to tell me it was plumbing and I told him it was the ac return... he talked to me like I was stupid. They sent up a maintenance man he stated the reason for the dripping was because the ac filter was dirty... he said ill tell them to replace the filter ... No one ever came to replace the filter and we dealt all night with the dripping. Also we had to wait for a bus for 45 minutes at Universal Studios. We come up alot due to us being annual passholders And I have never waited that long.

Hotel was clean with garage parking and close to the room. The eating area and foid was good.

Stayed in August 2025

First room with exterior entry smelt of damp, we propped the door open as much as we could because we thought it just needed airing and thought it would be ok. The second night the beds, pillows etc were very wet with damp! My wife and daughter managed to get to sleep I couldn’t sleep because my bed was particularly wet I went to reception at 2am and spoke to manager Roneil who refused to give me another room, unless I moved my wife and daughter and all our stuff at 2am. He explained that the system would not let him issue 2 keys at a time, so I needed to fully empty the room then he could give me the new room key at 2am! I then had no option but to spend the night trying to sleep in my truck!! Roneil was very abrupt and rude and did not offer the service I would expect from Universal or any other hotel for that matter, when we had a serious issue. He also seemed quite concerned that I asked for his name? As I didn’t sleep most of the night I also missed the next day at the park with my family because I had to spend the morning moving rooms and catching up on sleep. While at the desk the next day sorting the room move, the guests in the room next door to us were also moving for the same issue! I was also given the new room keys as well as keeping the old, so I could move my baggage across, in complete contradiction to Roneils claim that the system wouldn’t allow it the night before. I will be writing a second letter of complaint directly but expect a reply to this. We also had no room service in either room throughout the 6 nights we were there and had to get our own replacement towels from the pool. I would like to stay at universal and maybe here again but I would make sure I have an internal room as we had had before, although that will also be subject to the response I receive to this.

Stayed here 3 times before, the location is great, the size of the hotel is not too big but has everything we need, food is very good.

Stayed in August 2025

The room was not cleaned thoroughly, There were food stains in the curtains and dust on top of the TV and furniture. The trash was not picked up during our stay.

The location is great, Everything you need is a short drive away. Bus transportation to the parks is very convenient. The staff was very friendly. The atmosphere and theme is great, its easy to relax here.

Stayed in July 2025

Room could have been bigger with two beds for a family of 4

Clean, facilities, location

Stayed in July 2025

Room only cleaned once in 7 nights. Room with adjoining door was quite noisy.

Pool, lazy river, bowling, Starbucks, diner.

Stayed in July 2025

The only issue I had was the shower. The water pressure was low.

The property was lovely. Love the retro look.

Stayed in July 2025

There are not many choices for food

Swimming pool

Stayed in July 2025

Food quality at diner

Room comfortably fit family of 6

Stayed in July 2025

The first member of staff we encountered upon trying to check in was quite rude, which wasn’t the welcome we were expecting!

Location was fab, with excellent bus service into parks. Pool and lazy river were lovely, and there was never a rush to find a lounger as there are tonnes available but doesn’t feel particularly crowded. There’s also plenty of clean towel stations dotted around. Our room was more than big enough for the two of us, and the bed (of which there were two doubles) was so comfy! The bathroom was a little tired, but everything worked as it should. The housekeeper comes in every other day, which was nice to come back to after a long day at the parks. Lastly, I can’t rate the bus service highly enough. We never had to wait very long to get to and from City Walk, although the service too and from Epic seemed to not run as often, but is still a great free service.

Stayed in July 2025

There’s very little to fault. If I had to mention something, it would be that while the dining options are extensive and convenient, the quality of the food itself was average.

Universal’s Cabana Bay Resort offers exceptional value for money. The hotel is beautifully designed, spacious, and very well maintained. There are plenty of facilities available, including several great pools that are perfect for both relaxation and family fun. Our room was clean, comfortable, and had everything we needed for a pleasant stay.

Stayed in May 2025

The pool area and lazy river could use a bit more chlorine. The breakfast in the main restaurant was not appealing either.

We have been coming here for many years and love the location and the retro look and feel!!! The way it looks is our favorite part.

Stayed in July 2025