Reviews of Cache House 2 stars
215 B North Cache Street, Jackson, WY 83001, United States
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Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPerfect little place downtown. It was great to have so many bathrooms per bed and the hotel facilities are amazing.
Dear Miriam, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help others discover our little corner of the world. Here's our link below. Thanks again for staying with us, and we can’t wait to welcome you back! https://shorturl.at/q1X57 Many Thanks, Brian Hunnings Regional General Manager
Dear Miriam, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewbathrooms are clean and big
no light in the bed
Dear Theo, Thank you for your feedback. We’re glad to hear you enjoyed the clean and spacious bathrooms. We appreciate your note about the lighting by the bed and will keep this in mind as we look at ways to improve the rooms. We hope to welcome you back for an even more comfortable stay. Best wishes, Celecia Front Office Manager
Dear Theo, Thank you for your feedback. We’re glad to hear you enjoyed the clean and spacious bathrooms. We appreciate your note about the lighting by the bed and will keep this in mind as we look at ways to improve the rooms. We hope to we… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in May 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe beds are very confortable !
Bathrooms can be cleaner but it’s up to the people staying too
Dear Alexandra, Thank you for taking the time to share your thoughts about your recent stay with us. Our goal is to constantly improve so we always appreciate feedback from guests, and we hope to see you again in the near future! Many Thanks, Brian Hunnings Regional General Manager
Dear Alexandra, Thank you for taking the time to share your thoughts about your recent stay with us. Our goal is to constantly improve so we always appreciate feedback from guests, and we hope to see you again in the near future! Many Th… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation and the staff were very helpful and friendly.
The only thing was no parking but the staff told me where to park on the street without getting a parking ticket.
Dear Llewyn, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help others discover our little corner of the world. Here's our link below. Thanks again for staying with us, and we can’t wait to welcome you back! https://shorturl.at/q1X57 Many Thanks, Brian Hunnings Regional General Manager
Dear Llewyn, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewUpon arriving at the hotel, the person at the register desk tried to make me pay more than the amount due on my booking.com reservation. I asked why but her explanation was sketchy and she finally said "I can adapt to make you pay the amount you have on your booking.com reservation." Erm, yes, please because that's normal. So she does this. The difference she wanted me to pay initially was somewhere above 50 dollars. I check out and I receive a fully acquitted invoice corresponding to the amount on my booking.com reservation. But then ! 2 days after, my card is debited of 56,78 additional dollars! I contact their customer service, which lets me know that this corresponds to "hotel service fees" but 1) I have a fully acquitted invoice and you can't add imaginary charges and fees after the fact, is that even legal? 2) what service are we talking about here ?? I wracked my brain but can't figure out what service we're talking about here as there were none. I asked to be reimbursed of these 56,78 dollars that were bogus charged. No answer. I have to say the person at the front desk was a bit testy and salty with us although we remained perfectly calm and polite through the whole ordeal. This is the first time this has happened to me in the US or on booking.com. It's shady/sketchy that their bogus fees correspond to what they wanted to make me pay above the booking.com guaranteed rate when I first checked in. I wonder if adding bogus fees and trying not to respect the booking.com rate is a scam reserved for foreign tourists?
Dear Claire, Thank you for sharing your experience. I am very sorry for the confusion and frustration you encountered with the billing process during your stay. To clarify: when you book through a third-party site such as Booking.com, the room rate you see is guaranteed. However, there are often additional charges — such as state taxes and hotel service fees — that are not always included in the Booking.com quoted price, but are standard across hotels in Jackson. These fees should always be clearly itemized on your folio at checkout, and I apologize if this was not communicated clearly at the front desk. That said, you should never be charged incorrectly or without explanation. I will personally review your invoice, and if there has been any error, we will correct it right away. Please contact me directly at celecia@anvilhotel.com so I can look into this for you in detail and ensure it’s fully resolved. Thank you again for bringing this to our attention — we take your feedback seriously and will use it to improve how we explain fees and charges to all of our guests. Best wishes, Celecia Front Office Manager
Dear Claire, Thank you for sharing your experience. I am very sorry for the confusion and frustration you encountered with the billing process during your stay. To clarify: when you book through a third-party site such as Booking.com, the … Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThis was my first (of two) stays in Cache House. The bed was very comfortable, and the small fan made the stay even more pleasant. The bathrooms and toilets were also very clean, which I really appreciated.
Before my stay, I contacted Cache House to ask how I could have an Annual Pass delivered. According to the staff member, this was possible, and I was told I could have it mailed to the hostel, so I would have it in time for an early departure to Grand Teton. However, when I arrived, the pass wasn't there. After asking multiple times, I was finally told that it should have been sent to a PO Box, which had never been mentioned. Due to this lack of communication, I lost valuable time during my vacation arranging a park entrance ticket (and additional costs) — something that could have been avoided with clear instructions from Cache House. Additionally, I was required to sign a document for a towel service. I didn’t want this, as I had brought my own towels. However, I felt I had no choice, and $25 was charged (or held) on my credit card. When I hung my towel to dry, it disappeared the next day, and I never received a replacement. This meant I couldn’t properly dry off after showering. I also noticed a separate charge/holding of 49.40 dollars on my creditcard without any explanation. After returning home, I contacted Cache House again, as the bill for my second stay was incorrect (I had been overcharged by $83.56), and I noticed holdings/charges of 25 dollars, 25 dollars and 49,40 dollars. They told me that guests are not required to use the towel service, and that the $25 charge was for something else entirely. However, this was not how it was explained at the front desk — and my English is good enough to understand such information. In summary: communication at Cache House is lacking, and I strongly recommend double-checking your payments. While they are willing to sort things out eventually, it takes multiple follow-ups before you get a clear answer to all your questions. I am still waiting for some answers.
Dear Olga, Thank you for taking the time to share your detailed feedback. I am very sorry to hear about the communication issues and frustrations you experienced during your stays with us. This is not the experience we want for our guests, and I understand how disappointing it must have been, especially with the confusion around the mailed Annual Pass, the towel service, and the charges on your account. Please know that I will personally be looking into your billing to ensure everything is accurate and resolved properly. I would also like the chance to speak with you directly so I can make this right. You can reach me anytime at celecia@anvilhotel.com. Your comments are incredibly valuable, and we’ll be reviewing our communication and check-in procedures with the team to prevent this from happening again. Thank you again for bringing these matters to our attention. Best wishes, Celecia Front Office Manager
Dear Olga, Thank you for taking the time to share your detailed feedback. I am very sorry to hear about the communication issues and frustrations you experienced during your stays with us. This is not the experience we want for our guests, … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe bed was very comfortable and the small fan made the stay even more pleasant. The bathrooms and toilets were also very clean, which I really appreciated.
Unfortunately, I was disappointed to find that upon arrival, I was asked to sign a document listing charges that were much higher (83,56 dollars) than the total shown on Booking.com. I immediately raised this issue, and the staff member at the front desk was very friendly and assured me that they would honor the Booking.com rate. However, when I got home, I saw that they had not done so. On top of that, they had placed an additional $25 hold on my credit card without informing me or asking for my consent. I hadn’t signed anything for this amount either. I contacted them after returning home, and while they eventually refunded the difference, they never responded to my questions about the extra $25 – and in a previous stay, I had similar unexplained charges of $25 and $49.40. I had to send several emails and repeat myself multiple times before receiving a reply. This was very frustrating. Furthermore, it would be nice if there would be a kettle and a microwave to warm up some food.
Dear Olga, I have already responded to your other review but wanted to ensure you that I am handling the situation personally. Please feel free to email me at celecia@anvilhotel.com to connect directly. Best wishes, Celecia Front Office Manager
Dear Olga, I have already responded to your other review but wanted to ensure you that I am handling the situation personally. Please feel free to email me at celecia@anvilhotel.com to connect directly. Best wishes, Celecia Front Office M… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewMy stay at Cache House exceeded my expectations. The check in (which is done inside the Anvil Hotel) was really easy. The bed was comfortable, clean, the noise level was low, and there was not too much light coming in from the curtain. The bed space DID NOT get very hot (with a stay in the middle of August). The bathrooms are clean, well supplied. The lockers are reliable. The location is also very convenient.
Dear Tabara, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help others discover our little corner of the world. Here's our link below. Thanks again for staying with us, and we can’t wait to welcome you back! https://shorturl.at/q1X57 Many Thanks, Brian Hunnings Regional General Manager
Dear Tabara, Thank you so much for your lovely feedback! We're so happy to hear you enjoyed your stay. If you have a moment, we’d love it if you could share your experience on Google. A 5-star review from you would mean a lot and help … Show more
Reviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe hostel is a good one, very clean and tidy. There is silence during the night and people are respectful.
However, It is overpriced as everything in Jackson
Dear Laura, Thank you for your feedback, (address issues and offer either solutions or correct any misunderstanding ex: no free coffee) Please reach out to me directly in the future, so I can personally look after your stay. Many thanks, Brian Hunnings Regional General Manager
Dear Laura, Thank you for your feedback, (address issues and offer either solutions or correct any misunderstanding ex: no free coffee) Please reach out to me directly in the future, so I can personally look after your stay. Many thanks… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewQuiet hours were respected so you get a good nights sleep. Lots of shared space and private bathrooms were always available.
Dear Kat, Thank you for your review! We're so glad to hear you had a restful stay and found the shared spaces and private bathrooms convenient and accessible. We appreciate you choosing to stay with us and hope to welcome you back again soon! Best wishes, Celecia Front Office Manager
Dear Kat, Thank you for your review! We're so glad to hear you had a restful stay and found the shared spaces and private bathrooms convenient and accessible. We appreciate you choosing to stay with us and hope to welcome you back again… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation and clean.
A little bit expensive for what it is and they need to put a sign out to say where it is.
Dear Llewyn, Thank you for your feedback, (address issues and offer either solutions or correct any misunderstanding ex: no free coffee) Please reach out to me directly in the future, so I can personally look after your stay. Many thanks, Brian Hunnings Regional General Manager
Dear Llewyn, Thank you for your feedback, (address issues and offer either solutions or correct any misunderstanding ex: no free coffee) Please reach out to me directly in the future, so I can personally look after your stay. Many thank… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewModern, new, comfy bed, clean, lockers, location
No facilities, no kitchen, no fridge, not enough fresh air which led to stale smell in mot ing
Dear Caoimhe, Thank you for your feedback! We're glad to hear you enjoyed the modern design, comfortable bed, cleanliness, and convenient location. We appreciate your suggestions as well — while we don’t offer kitchen facilities, we’ll certainly take your comments about ventilation and amenities into consideration as we continue to improve the guest experience. Best wishes, Celecia Front Office Manager
Dear Caoimhe, Thank you for your feedback! We're glad to hear you enjoyed the modern design, comfortable bed, cleanliness, and convenient location. We appreciate your suggestions as well — while we don’t offer kitchen facilities, we’ll … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewNice bed with good facilities.
To set the code on the locker was a pain to do.
Dear Willem, Thank you for your feedback! We're glad you enjoyed the bed and facilities. We’re sorry to hear the locker was frustrating to use—our team is looking into how we can make that process easier. We hope to welcome you back soon! Best wishes, Celecia Front Office Manager
Dear Willem, Thank you for your feedback! We're glad you enjoyed the bed and facilities. We’re sorry to hear the locker was frustrating to use—our team is looking into how we can make that process easier. We hope to welcome you back soo… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation and value. Really well designed space and it works.
Only 1 fan (needed 2 for a confined space
Dear John, Thank you for taking the time to share your thoughts about your recent stay with us. Our goal is to constantly improve so we always appreciate feedback from guests, and we hope to see you again in the near future! Many Thanks, Brian Hunnings Regional General Manager
Dear John, Thank you for taking the time to share your thoughts about your recent stay with us. Our goal is to constantly improve so we always appreciate feedback from guests, and we hope to see you again in the near future! Many Thanks,… Show more